Customer Ratings & Reviews

Our 3rd Shark. By far the best one yet!! You will not be disappointed.

Worst shark vacuum I have purchase. For the price is retail I expected something like the old sharks but better! After 4 months of using this, the soft brush stop rolling and because of it, it doesn’t have sufficient suction. Try calling because of the warranty but I have to pay $150 “because it only covers the motor NOT the parts” even tough it was bought back in February

I was really excited about this machine as all the reviews were great. I traveled 100 miles round trip to pick this vacuum up. When I got it home and put it together and pushed the start button it wouldn't start. Tried a different outlet, wouldn't start. Brought it back to the store, for a exchange and had the associate open the new vacuum box to make sure it would run, Nope. Same problem. Wouldn't run. No power at all. $500.00 piece of junk. Who ever is in charge of Quality control needs to be re trained. No one wants to pay this kind of money for something that won't even turn on. SHARK, are you listening?

I'm a huge fan of Shark products and this one has not disappointed!

Returned because the wand doesn’t have a light to see under chairs and between furniture

Great auction. Easy to use. Failed within 3 weeks and I had to get a new one.

Assembled fast cleans dog hair and very light weight

It all seemed great and we were so excited to use it. We got it put it all together and it worked great. It all came to and end when we tried to empty the canister and put it back on the vacuum. It would not click back into place. No matter how hard we tried it would not click into place again. It had to go back.

Worked great picking up cat hair without clogging.

Purchased this vacuum back on November 3rd and it is dead! The rubber fin tore and the belt broke on the rollers. Shark mentioned that due to the design you are unable to replace the roller or belt and that the bottom section would need to be replaced. This part is not covered by warranty and they would make an exception and cover since it was just over 90 days old. The eta for receiving the item would be 3-4 weeks. I contacted Best Buy to see about returning the item but it was past my cutoff of January 13th and that I would need to work with Shark that there was nothing that they could do on an exchange or return.

Absolutely love this vacuum! It replaced my prior Shark lift away love the pet brush works great on removing Chihuahua fur from my sofa! I love all the controls on the handle making it so much easier to change from carpet to bare floors.

I have owned 2 of these vacuums. The first worked great, the second died within a months use.

We only had this a couple weeks and it won't turn on. It cleaned well when it worked. I will contact Best Buy since we bought insurance on it.

The vacuum did not have enough suction, to get the hose out was a pain. Ultimately we returned in less than a week because the power switch failed and quit turning the vacuum on.

Was great but stopped working after 6 months. Also didn't like how there isnt a light

HEAVY BRUSH ROLLER QUIT ON 2nd use Return window is closed!!!!

This vaccum was great for about two months. Now the front roller wont spin and it wont pick anything up. I have asked to get it seviced and it will be 150 bucks!

We used it ones and it will not power on the second time we tried to use it. It is clean, I've checked all the hoses and make sure lights are not flashing. The power button would just not work.

This is by far the best vaccum cleaner I have ever purchased!! It's definitely worth the price !

I have tried about 9 outlets (some of which are currently running power to other accessories) and it doesn't work. I just received it last night. WASTE OF MONEY!!!!