Customer Ratings & Reviews

This Vacuum is great. Works so good and is light weight

Good product. Does what supposed to. Kind of hard to push for older person.

Under a year old and the cord is done. Used the notches to lock it in and it frayed. The roller on bottom is always clogged with pet hair. It’s very powerful but the tubes are so small it’s constantly clogged. It’s a huge let down.

Just opened at Xmas. My son put it together easily. works well so far. Nice long cord. easy lever to empty....had to look for that compared to our other Shark....which is now going to go upstairs.

Broken right out of the box. I could not get the dust chamber to snap into place. Upon further inspection, the plastic moulding was defective. For this price point, that should not happen. I got so frustrated I returned it and bought a Dyson the same day.

Great vacuum. Does really well on thicker carpet and has lots of great features.

Still a good vacuum but seams to be a cheap plastic compaired to previous models.

Very good product slightly less maneuverable prod.

I LOVE this vacuum cleaner! I just bought a Dyson and it was so bad that I sold it for half the price on Facebook marketplace at 4 months old. This one is so much better!!!

Good vacuum like the pet pro better but this one is nice

Broke after 2 months of use. No longer sucks anything up and is so loud, no blockages in any of the hoses. Best buy support is no help so now I have to spend hours on the phone with Shark customer support. $500 wasted.

Handle is too short but cleans very well, worth the price

Nice price, good quality, easy customer service. Works well

I am not thrilled with this vacuum. The suction is not great on pet hair as advertised. Also, I haven’t had it for a year and the power on/off switch doesn't work

Very disappointed! Purchased this vacuum upon researching and reading many reviews. I have dogs vinyl flooring and just need something to suck the dog hair up from hard floors. It seemed to gather hair along the front roller brush that I am continuously wiping. Im 5'3 and its a bit tall and akward for me to grab the handle as well.called shark as its only 38 days old they said they dont usually replace unless their is an issue with the suction. The customer service specialist advised this weird for this "top of the line product". They offered to replace the floor nozzle

This is the worst vacuum I've ever owned. I upgraded from a slightly less expensive Shark, thinking this would be better for pet hair with the new design, plus I love the idea of the odor neutralizer. Believe the other reviewers that say this thing can't handle pet hair. Every single other vacuum, including my less expensive Shark (more than one) and my Dyson, could handle pet hair much better than this. It clogs up the roller in the front and I am constantly having to take it apart to clean it out! I've never had that issue with any other vacuum, especially one supposedly designed for picking up pet hair. In addition, it takes AT LEAST 3-4 tries every single time to replace the dust bin after I take it off to empty it. My husband has the same issue, and I see that others do as well. I wish I would have taken this back. ZERO STARS and a waste of money.

I was not able to use it because it was not functioning.

Initially we really enjoyed the quality of this product. Then we started to notice a burning hair smell and the lower wheels started to squeak after a month. Then the vacuum completely stopped working 61 days later (frustrating it was outside of the return policy). I would be very cautious about purchasing this product and would buy the replacement plan if it breaks.

Great power, goes right to the edge when cleaning, but it stopped working after the first time.

Would not buy again I loved it however, my duofin roller brush has gotten chewed up and is not replaceable. Not even a year old. How disappointing.