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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1321 reviews

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Rating by feature

  • Cleaning Quality

    Rating 4.5 out of 5 stars

  • Maneuverability

    Rating 4.6 out of 5 stars

  • Ease of Assembly

    Rating 4.8 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the UltraCyclone Pet Pro+ CH951 Cordless Hand Vac, highlighting its excellent suction power and overall performance. Users appreciate its portability, lightweight design, and useful attachments, making it convenient for quick cleanups. The battery life is also praised, though some find the noise level to be high and the capacity of the bin small. Many customers find it effective for pet hair removal and appreciate its size for everyday cleaning.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 1,321 reviews
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Light-weight but hope more power

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Suction power isn’t strong to grab dust or animal hair from fabric materials like fabric sofa or carpet. However it is light-weight and enough power to clean baseboard or wooden floor. Overall satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Suction power

    Rated 4 out of 5 stars

    Shark Handheld Vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a couple handheld vacuums before this purchase and i could not be happier. The others would run 5 mins on a full charge, or it would not have enough suction to pickup. This Shark handheld is doing the job and we are happy wit i!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this vacuum! Oh my goodness pick’s up dog hair and all the dust from the couches I even use it on my outdoor patio furniture cushions. Never have run out of charge while doing a job. I would also buy for my family

    I would recommend this to a friend
  • Pros mentioned:
    Suction power
    Best Buy Employee

    Rated 5 out of 5 stars

    Love it

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] At first I honestly thought it was not going to have enough power, but I was wrong! The Suction on this was great!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fast cleaner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well picks up quickly once over. Used for cleaning pet hairs in house.

    I would recommend this to a friend
  • Pros mentioned:
    Suction power

    Rated 5 out of 5 stars

    Perfect for its purpose

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The power for its size is good, its for smal messes that dont require a vacuum. Its not a vacuum replacement. The powered brush is great for cleaning messes in the car also.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Small but paccs a punch

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in need of a vaccum at my new home. I have hardwood throughout but wanted something small but strong enough to clean all of my area rugs and tackle all of the dust balls. This vaccum definitely does it all and is small enough to keep stored in a small drawer

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very nice hand-held vacuum. Very pleased with its performance. Have used it around the house to clean stairs and tight places a vacuum is too big for. The extra accessories make this a very good value.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Don't know how I did without it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't have to worry about mounting a charging unit; I just tucked it near a wall socket and it's so handy yet out of sight. It works beautifully. I use it every day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BuckieC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Wish I’d bought one years ago! It is so handy!

    I would recommend this to a friend
  • Pros mentioned:
    Suction power

    Rated 1 out of 5 stars

    A horrible disaster

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Shark which sounded so good is an absolute disaster. I returned the first one because you couldn't open the waste bin. This one was able to be opened somewhat easier but it is actually no better. You push the button and pull the bin and once in a while it opens. My wife cannot open it at all. On the odd occasion when the bin opens the contents get thrown all over. Our old shark was so much better but has unfortunately died after years of good use, I wish I had returned this one like the previous one. It is appalling. If the bin opening button actually worked it would be excellent because it does suck up all the bits and pieces.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi John,

      Thank you for taking the time to share your experience with the Shark UltraCyclone Pet Pro Cordless Hand Vacuum. We're pleased to hear that the suction power has met your expectations, but we're truly sorry to learn that the dust bin design has made the overall experience so frustrating.

      Ease of use is a top priority in our product development, and your feedback about the dust bin mechanism—especially the difficulty in opening and the mess upon emptying—will be shared with our product teams for future improvement.

      We’d like to see how we can assist further. Please don’t hesitate to contact our Customer Service Team at 1-855-427-5127 so we can review your case in more detail.

      Kind regards,
      Shark Clean

  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    EXCELLENT PRODUCT!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend, this is the second one we have purchased! We wanted one inside our home in areas where something smaller is needed! Don't hesitate, buy it!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Great price and value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gets the job done and it’s light weight! I would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Suction power

    Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hand held vacuum is awesome. It is very strong and will pick up a lot of stuff from tight corners. I would highly recommend this hand held vacuum.

    I would recommend this to a friend
  • Pros mentioned:
    Suction power

    Rated 5 out of 5 stars

    Shark Ultra Cyclone Hand Held

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After research for a powerful hand held vac, I purchased this Shark and it is the most powerful handheld I have ever had! Works fabulously and has super suction.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Shark vacuum

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery didn’t last long enough for what I needed. Easy to handle and good suction

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Susanne,
      Thank you for sharing your feedback. We’re glad to hear the unit was easy to handle and provided good suction, but we’re sorry the battery life didn’t meet your needs. We understand how important reliable runtime is, and it’s disappointing when a product doesn’t last as long as expected for the job you need to get done, we will relay this information to our relavent teams. If you have any questions or would like assistance exploring options, please feel free to reach out to our support team at 1‑855‑427‑5127, Monday–Friday 9 a.m.–9 p.m. ET | Saturday 9 a.m.–6 p.m. ET.
      Best Regards,
      Shark Home

  • Pros mentioned:
    Suction power

    Rated 5 out of 5 stars

    Great Vacuum. Good to have around

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is a great vacuum cleaner. I like that is has some added extensions, like the power brush, which work great to clean carpets, specially since we have a dog. is powerful enough for a handheld vacuum. good for small jobs

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    An Okay Handy Vac

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like it but it is larger than we thought to carry around. It does the job of picking up "stuff" on our carpet and floor that we want removed.

    I would recommend this to a friend
  • Pros mentioned:
    Suction power

    Rated 5 out of 5 stars

    Great mini vac

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the suction on this vacuum. I mainly use it on my stairs

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    I like this vacuum!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great handheld vacuum. It makes it so much easier to just walk around the kitchen and vacuum Labrador hairs! It also helps with vacuuming the stair steps!

    I would recommend this to a friend