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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1321 reviews

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Rating by feature

  • Cleaning Quality

    Rating 4.5 out of 5 stars

  • Maneuverability

    Rating 4.6 out of 5 stars

  • Ease of Assembly

    Rating 4.8 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the UltraCyclone Pet Pro+ CH951 Cordless Hand Vac, highlighting its excellent suction power and overall performance. Users appreciate its portability, lightweight design, and useful attachments, making it convenient for quick cleanups. The battery life is also praised, though some find the noise level to be high and the capacity of the bin small. Many customers find it effective for pet hair removal and appreciate its size for everyday cleaning.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 1,321 reviews
  • Rated 5 out of 5 stars

    Great service when ordered

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my son. He says it is absolutely excellent. He has actually called more than one time to say thanks.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    D.O.A. after first 5mins of use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as well as the Bissell unit to compare for a trip we were taking with our Cat. We decided to take the Shark with us. 5hrs to charge Shark. Used it the first time for 5mins. Then,(it did well) we put it away fir the night. Next night we went to use it again and it was dead. Ok.... so we charged it o er night again, charge light never came on and it did not charge again. Checked charger when I got home, was putting out 14volts, knew it was not the charger. Ynit was dead after 1st use. Too bad, we liked that one.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi there. Thank you for dedicating your time to provide your feedback. We are truly sorry to know that your vacuum is not working correctly. Feel free to contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you.
      Kind regards,
      Shark Clean

  • Rated 4 out of 5 stars

    Ok handbag for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good handbag but it isn’t necessarily worth the price for what you get. I wish it came with a store age container for the accessories and someway to attach it to a stand or wall mount.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s just ok, not great but not terrible. Got it on sale so works fine for the price but would like more suction.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Nat,
      Thank you for taking the time to leave a review.
      Based on the suction power you’ve described, it sounds like there’s a chance the UltraCyclone may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
      Kind regards,
      Shark Clean

  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets the job done, it works good with pet hair. It would be perfect if it had more suction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    There are best buys at Best Buy.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best multi-task handheld machine in my house. It can vacuum and sweep any surface on floors, furniture and car. My Best Buy in a while.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I house got this a few weeks ago and my wife loves it. It helps for quick pick ups. The baby leaves a lot of crumbs and this does the job. Also good for a car as well since it’s wireless

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Hand Vacuum Ever!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best hand vacuum I ever had! All the hair and strands of whatever is balled up inside and is so easy to dispose. The powerful brush adaptor is also ingeniously created to add to the vacuum strenght.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Portable but lack backup too low

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as effective as it should be backup is low and takes time to charge

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Shark - UltraCyclone Pet Pro+ CH951

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good tool. Strong and easy to use. But the battery is too quick needing to charge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect hand vacuum for a cost

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product allows me to vacuum my car perfectly. It requires times to charge fully before using it. Otherwise, the power will run out really quick. In the end, its still managed to get the job done.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad, but not excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The beater brush is SMALL. But overall its not bad compared to my old Bissle Pet Handvac. I would take either one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark Handheld Vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third one I have purchased, I use each one in different areas, so convenient, charges quickly, great quality and value.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not for pet hair, even though others say it is.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not recommend this item. I purchased it solely to vacuum my sofa and it sucked, or rather it did NOT suck. 1st, the handle is not ergonomic and therefore hurt my hand while in use. 2nd, wether it was the suction or the attachment I don’t know but I didn’t lift any pet hair off of my couch. I have two small dogs, one short haired the other long, and it did nothing to lift the hair. I researched and had read reviews prior to purchasing and others claimed that it worked well for pet hair, but I’m here to tell you that if that is what you need this item for, don’t bother. I ended up on Amazon and purchased what is called a “bed vacuum” which also has a UV light that kills bacteria and mites. It works amazing and bonus when I use it on my bed somehow the suction lifts up the hair but not the sheets so it’s perfect!

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Chyloe,

      Thank you for taking the time to leave a review.

      We're so sorry to hear that your Shark UltraCyclone did not meet your expectations. We will absolutely share your feedback with the relevant teams for consideration on future products and hope you’ll give our products another try in the future.

      Kind regards,
      Shark Clean

  • Rated 3 out of 5 stars

    CatDetails

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound does not equal suction. Just not powerful enough to pick up Kitty Litter with one swipe.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that your cordless hand vac has low suction and that it is not picking up kitty litter. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
      Kind regards,
      Shark Clean

  • Rated 4 out of 5 stars

    Hand held vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The suction could be better but all in all not bad

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Shark handheld vac

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn’t my favorite hand held vacuum. But, wasn’t horrible. Comes with decent changeable attachments. Price was decent.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    Pretty good

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Pretty good vacuum but the battery doesn’t last very long.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very handy. Fast and convenient, good for cleaning up crumb messes from toddler. I haven’t used it continuous non stop. Just small messes here and there and it works good.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fragile

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The opening to the interchangeable nozzles is very easily broken. Once chipped or damaged the vacuum doesn’t function correctly.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      Thanks for sharing your review.

      We're sorry to know that you find the parts of your Shark Hand Vac easy to break, and it does not work as it should. We understand how disappointing this can be. Please reach out to our team by phone at 1-855-427-5127; we'd be happy to look into this for you.

      Kind regards,
      Shark Clean