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Customer reviews

Rating 4.4 out of 5 stars with 1235 reviews

Rating Filter

Rating by feature

  • Cleaning Quality

    Rating 4.5 out of 5 stars

  • Maneuverability

    Rating 4.6 out of 5 stars

  • Ease of Assembly

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the UltraCyclone Pet Pro+ for its excellent suction power, overall performance, and portability, making it easy to use around the house. Users appreciate its lightweight design, decent battery life, and effectiveness in removing pet hair. However, some customers have noted the high noise level and small bin capacity as potential drawbacks. Overall, the vacuum's size and included attachments are well-received for day-to-day cleaning tasks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 1,235 reviews
  • Pros mentioned:
    Suction power

    Rated 5 out of 5 stars

    Bee

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As advertised. Works great and easy to use. Good suction and charges easily

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum works great I use it for everything Steps Floors Carpet

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Shark-Ultra cyclone pet pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hair tangles in beater and it is hard to get out..

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi dear customer,

      Thank you for your review of the Shark UltraCyclone Pet Pro Cordless Handheld Vacuum. We’re sorry to hear you’ve had difficulty with hair tangling in the beater. For best results, we recommend regularly checking and cleaning the brushroll, as this can help maintain strong performance and reduce buildup.

      If you’d like additional tips for maintenance or further support, please don’t hesitate to reach out to us at 1-855-427-5127.

      Kind regards,
      Shark Clean

  • Pros mentioned:
    Suction power

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is purchased for a xmas gift but seems to be a powerful product .

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very bad quality .

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dirt doesnt come out. Its so difficult to clean it

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      Thank you for sharing your feedback on the Cordless Hand Vac. We're really sorry to hear about the difficulties you've had with cleaning and removing the dirt inside it. That’s certainly not the experience we want for our customers, and we understand how frustrating it must be when a product becomes hard to maintain.

      Your comments are important and will be shared with our product team as we continue working to improve both design and usability. If you’d like help with detailed cleaning tips or support with your unit, please don’t hesitate to reach out to our Customer Support team at 1-800-668-9600.

      Kind regards,
      Ninja Kitchen

  • Rated 1 out of 5 stars

    Battery will not charge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot get the battery to charge. I tried two different chargers. The blue light indicating it was charging would stay on for about 5 minutes and then disappear. I am very disappointed in this product.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you’re having trouble with your Shark UltraCyclone. We will do our best to help. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient. Easy to use. Good value for money.Will recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Suction power

    Rated 5 out of 5 stars

    So far so good.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful suction. Wish the compartment was a little bigger.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Quick clean up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps to clean up quickly. Light weight and easy to handle

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Battery dead. Less than a year old

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My vacuum just stopped working. Doesn’t charge. I’ve tried everything p

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Battery sucks

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery died too fast other than that it works good

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointing.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best handheld vacuum I’ve used. Not good at overcoming static electricity to get pieces of dirt off my couch.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    almost good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great, i have 2 cats and 2 dogs only giving 3 stars beacuse it runs out of battery very quick.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Would not recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan of this product wish I could return it. I do not have the box anymore. Any sort of dust? It doesn’t hold it in place. It blows it out only takes little things.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Chris,

      Thank you for sharing your experience with the Shark UltraCyclone Pet Pro Cordless Hand Vac. We’re sorry to hear that it hasn’t met your expectations, especially when it comes to containing dust and debris. We understand how important it is to have a handheld vacuum that efficiently picks up and holds onto dirt.

      For better dust containment, we recommend ensuring the dust cup is securely locked in place and that the filter is clean and properly installed. If the unit is still blowing out dust, our team would be happy to assist with troubleshooting or explore possible solutions.

      Please reach out to us at 1-855-427-5127, and we’d be glad to help.

      Kind regards,
      Shark Clean

  • Rated 1 out of 5 stars

    PAPERWEIGHT

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How did this get good reviews? Unless I just received a lemon. Mine can barely pick up a toothpick. And after charging it over and over for hours it losses charge after two minutes each and every time. I don’t know if the battery is defective or the motor is defective but it is just an awkward big paperweight now. I’m am so upset that now I have to find the box and go drive to return it. My life is extremely stressful and this just has added more stress for me.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance, Portability
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Another Great Shark Product

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've long been a fan of Shark products - they're both innovative and well-built, with long warranties to back them up. I'm happy to say this is another win from Shark. I haven't had a dust buster-type vacuum in years, so I've gotten used to dragging out the full-size vacuum for all tasks. Even using my current Shark vacuum I still put off vacuuming up small messes or vacuuming the sectional sofa, which I really dread. Five minutes into using this little guy and I was hooked. It's quick and easy to grab and start cleaning, but it's powerful enough and holds a charge long enough to clean an entire sectional sofa, a chair and ottoman, three small area rugs and in all the nooks and crannies of the bathroom no sweat. I still had plenty of charge left when I was done and everything I vacuumed felt plenty clean. The pet power nozzle works well and the vacuum battery has enough charge to power the motor and the nozzle for a good amount of cleaning. The duster and crevice tool attachments do the job as expected, and all attachments are easy to install and remove. I appreciate that the dust container can be emptied with one button (no removing the dust cup necessary), but that the entire unit can be taken apart for cleaning as necessary. I wasn't sure I really needed a handheld vacuum when I have a very capable Shark already, but this is a great addition to my cleaning arsenal. I think it'll not only be useful for the occasional small messes but it will encourage me to vacuum the sofa and chair more often. It's also the perfect setup for vacuuming my car, as I don't have access to a power outlet in my parking lot. I always recommend Shark products and I'm glad to do so again with this one.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not my choice

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed bought because I have a shark upright. Not very powerful didn’t remove pet hair as promised

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're sorry to hear that you aren't happy with your handvac. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Battery life, Portability, Suction power
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Powerful Lasting Portable JET Suction

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in the market for a cordless hand vacuum to help with our cleaning load both for our home and our vehicle use. I am a fan of their no nonsense get her done mantra. My experience with Shark dates back with their flagship steam mop and a recent purchase of a new stand up vacuum cleaner. So when choosing my next cleaning tool to add to our home cleaning arsenal, it was a no brainer where I was going to begin my search. I will keep my review short and sweet, so you that I do not waste your time in evaluating your next hand held vacuum purchase. I'll begin my feedback of the Ultracyclone's by discussing it's strengths and will end with it's opportunities based on quality, performance, value and design. First, the ease of use makes this an attractive hand held vac, with it's quick and simple one button empty release, coupled with it's generous additional attachments made the cleaning experience easy to maneuver even in tight hard to reach areas in sofa crevices. I am most appreciative for the motorized self cleaning pet power brush. This attachment is great for carpeted stairways and small area rugs, don't have to hurt your back doing the work. Second, the power suction is amazing! Shark always delivers. I have owned similar hand held vacs from competitors in the past and have experienced buyer remorse due their inability to perform. Third, it holds it's battery charge very well for at least a good thirty minutes of continuous use. I had my son clean the stairway and his small bedroom in our apartment and still had enough mojo for the area rug in the living room. The Ultracyclone did have two opportunities, and I am sure it is due to it's technology and design challenges. The vac is immensely LOUD! I don't have anything to measure decibels, but you might want to use some earplugs. My other observation is that it's dust compartment chamber is so small. I had to empty the bin three times during that half hour of testing the product. The sound pollution reduced my review from a 4 star v.s a 5 star overall rating. Overall I am satisfied with Shark's Ultracyclone in performance, value, and quality end results. A powerful hand held vacuum will have it's design challenges by keeping it's noise pollution down. This said, it will be any brands next design challenge.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    New shark pet vacuum doesn’t perform well.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum definitely doesn’t work as good as my last shark vacuum.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you aren't happy with your Shark - UltraCyclone Pet Pro Plus CH951. We will absolutely share your feedback with the relevant teams for consideration on future products.
      Kind regards,
      Shark Clean

  • Rated 4 out of 5 stars

    Works great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Shark UltraCyclone Pet + Pro works Amazing with its powered head, because the powered head was a must for me. The only reason I gave it a 4star and not 5star is battery life, I wish the battery would last a little longer, but still a great Product.

    I would recommend this to a friend