Customer Ratings & Reviews
- Model:
- CH951
- |
- SKU:
- 6401650
Customer reviews
Rating 4.4 out of 5 stars with 1283 reviews
(1,283 customer reviews)Rating by feature
- Cleaning Quality4.5
Rating 4.5 out of 5 stars
- Maneuverability4.6
Rating 4.6 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are enthusiastic about the UltraCyclone Pet Pro+ CH951 Cordless Hand Vac, highlighting its excellent suction power and overall performance. Users appreciate its portability, lightweight design, and useful attachments, making it convenient for quick cleanups. The battery life is also praised, though some find the noise level to be high and the capacity of the bin small. Many customers find it effective for pet hair removal and appreciate its size for everyday cleaning.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Not the best for shag rugs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a shag carpet... the vacuum doesn’t seem to be able to pick up everything from it. Instead it further pushes hair into the rug and takes several roll overs to pick up the dirt. On hard wood floors it works well, on couches it works fine.
I would recommend this to a friendRated 3 out of 5 stars
Does the job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s alright for a hand vac, was expecting it to be a bit more powerful and have a better battery life. Seem to get about 15 minutes of use per charge.
I would recommend this to a friendRated 5 out of 5 stars
Pet hair
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for pet hair on sofa. Also doing baseboards around room.
I would recommend this to a friendRated 1 out of 5 stars
Almost empty box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As much as I would like to write a review on the actual product , I can’t because it only came with the vacuum, no attachments, no charger , no paperwork, i received an open box item but order a brand new one, the box was delivered in the box the item came in , nothing else, the vacuum had a clear bag around it and a cardboard egg crate at the bottom, NOTHING ELSE , the box itself was taped up and held together by the tape, I honestly would fire the individual that slapped a sticker on this box and sent it as is, it was 100% clear that it was a used open box item and not a brand new one , either that person was incompetent or they’re just brain dead , regardless , I was furious to receive it this way
I would recommend this to a friendRated 5 out of 5 stars
Good product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As advertised, works great, nice product, nice features.
I would recommend this to a friendRated 5 out of 5 stars
Awesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product and easy to use. Very well made for the price
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great product
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well , Love it gets the job done. Definitely recommend this. I uses it every day because I have a dog that sheds a lot, easy to clean.
I would recommend this to a friend Rated 2 out of 5 stars
Battery life needs improvement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is not good its like about 30 minutes and takes more than 3 hours to charge
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Amol,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your UltraCyclone. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great handheld vacuum. Easy to use and affordable price
I would recommend this to a friendRated 5 out of 5 stars
Does well!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This little guy does my stairs wonderfully and dusts !
I would recommend this to a friendRated 1 out of 5 stars
Not a good experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return it. I charged it about 4 hours upon opening the box. I tyen used it for maybe 3 minutes and it dies and wouldn't charge. According to Google the flashing liggt mean I was using the wrong charger. I was using the one it came with obviously. So I returned the next day.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Avonda,
Thank you for taking the time to share your experience with the Shark UltraCyclone Pet Pro Cordless Handheld Vacuum. We're sorry to hear about the charging issue you encountered right out of the box, and we understand how frustrating that must have been.
Your feedback is important and will be shared with our product team to help us continue improving both quality and customer experience. If you have any questions or would like assistance exploring other options, please feel free to reach out to us at 1-855-427-5127.
Kind regards,
Shark Clean
Rated 3 out of 5 stars
Nice little vac but cracked neck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans well but cracked where attachments connect in about 1 month. Return not allowed after 3 weeks?
No, I would not recommend this to a friend- Pros mentioned:Portability
Rated 4 out of 5 stars
Nice hand vac.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good variety of attachments. Easy to carry, light weight. Slightly on the pricier side.
I would recommend this to a friend Rated 3 out of 5 stars
Underpowered
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Debris reservoir is too small and vacuum is not powerful enough to pick up pet hair from furniture. We returned it.
No, I would not recommend this to a friendRated 3 out of 5 stars
Decent
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not too bad just doesn't hold sucking strength after a while
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark - UltraCyclone Pet Pro+ CH951 Cordless Hand Vac. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Bad attachment design
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The attachment neck is weak and easily broke. The vacuum can not be used.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Lori,
Thank you for sharing your experience. It’s clear the attachment neck didn’t meet expectations, and we understand how frustrating it is when a product becomes unusable. We’d like to help resolve this, please contact our support team at 1-855-427-5127 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, so we can explore options to assist you. Your feedback is valuable and helps us improve.
Kind Regards,
Shark Clean.
- Pros mentioned:Portability, Suction power, Weight
Rated 4 out of 5 stars
Good Product
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good product. To the point: we have a dog that sheds consistently. This vacuum worked well to pick up the hair from the hardwood floors. It is quite well to pick the hair up from the carpet as well. 5 stars for hardwood floor performance. 4 stars for carpet performance. The ease of use is great. 5 stars. It is light. The included nozzles will help reach some cumbersome nooks and crannies. The portability or lightness does not hinder performance. Use in the car: 5 stars for all the non-sticky problems. The sand and most of the doggie hair are taken care of nicely. 5 stars for the sand and 4 stars for the doggie hair. Use a shampoo on the upholstery and then use the vacuum to increase its helpfulness. Battery performance: Overall 3 stars. It takes a whopping 6 hours or so to charge. The vacuum holds the charge for a moderate amount of time (12-15 mins) depending on use. It could hold more or less depending on the stress you give it. Power: 4 stars. It is way better than many products in the market when it comes to suction power. Cordless vacuums have significantly improved their performance over the last 10 years. If you know this machine's limitations and your job has moderate to high workload requirement then you will not be disappointed. But, if your goal is to clean an overwintered mess of a carpet or a garage that is a little bigger, then you will have to look elsewhere. For small spaces and moderate tasks, this is a very good purchase. Overall usability: 5 stars. Portable. Light. Easy filter access. You can empty it swiftly. Power button location may need a small geographical change.
I would recommend this to a friend Rated 2 out of 5 stars
Not worth it!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really was excited for this mini vacuum but it’s not worth the money. It brings a charger but it burns out so quick so you have to keep recharging. You could t probably find a cheap option and better quality than this one.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark - UltraCyclone Pet Pro. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Worst experience ever shopping with Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received the Shark ultracyclone pet pro cordless hand vac in a box that was damaged and retaped so many times. All I received was the vacuum and 1 attachment, not the other two nor the charger. I returned the item. Was sent another item which was in worse condition than the first one. All that was in the box was the vacuum no charger or attachments. Returned that one for a refund., Bought the item elsewhere and had no problem
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .We are sorry to hear of your experience with purchasing the Shark UltraCyclone. If you have any questions or concerns about any Shark product please do not hesitate to reach out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
Rated 2 out of 5 stars
Difficult to operate with one hand
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to operate with one hand. Description say it is one click operation but not that easy to operate with one hand.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Jacob,
Thank you for taking the time to leave a review.
We're so sorry to hear that it hard to operate your Shark Hand Vac. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
















