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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1321 reviews

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Rating by feature

  • Cleaning Quality

    Rating 4.5 out of 5 stars

  • Maneuverability

    Rating 4.6 out of 5 stars

  • Ease of Assembly

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the UltraCyclone Pet Pro+ CH951 Cordless Hand Vac, highlighting its excellent suction power and overall performance. Users appreciate its portability, lightweight design, and useful attachments, making it convenient for quick cleanups. The battery life is also praised, though some find the noise level to be high and the capacity of the bin small. Many customers find it effective for pet hair removal and appreciate its size for everyday cleaning.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 1,321 reviews
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product and easy to use. Very well made for the price

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible Product/ really bad quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could put 0 star I would. I had a Stark and after an year it had a problem connecting the charge cable to the vacuum and couldn't charge. I bought another one and after a month I had the same problem. Best buy couldn't change the equipment or give my money back. Don't buy Shark.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi dear customer,

      Thank you for sharing your feedback on the Shark UltraCyclone Pet Pro Cordless Hand Vac. We’re sorry to hear about the charging issues you experienced with both of your units—it’s certainly not what we’d hope for.

      We understand how frustrating it is to encounter the same problem twice, especially when the retailer couldn’t help resolve the matter. Please know that we’re committed to supporting our customers and would be happy to look into this for you. We invite you to contact our customer service team at 1-855-427-5127. They’ll be able to review your situation in detail and explore options to make this right.

      Your satisfaction is important to us, and we’re here to help in any way we can.

      Kind regards,
      Shark Clean

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well , Love it gets the job done. Definitely recommend this. I uses it every day because I have a dog that sheds a lot, easy to clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld vacuum. Easy to use and affordable price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does well!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little guy does my stairs wonderfully and dusts !

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Read good reviews but disappointed.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The suction power is not great. It’s an awkward size to store especially because it doesn’t have a stand. So it has to sit sideways and takes up space.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Tabbi,

      Thanks for sharing your review.

      We're sorry to know that the performance of your Shark Hand Vac is not the best, as the suction power is not great. Also, you do not feel happy with its design; we understand how frustrating this can be. Please reach out to our team by phone at 1-855-427-5127; we'd be happy to look into this for you.

      Kind regards,
      Shark Clean

  • Rated 3 out of 5 stars

    Nice little vac but cracked neck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans well but cracked where attachments connect in about 1 month. Return not allowed after 3 weeks?

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Nice hand vac.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good variety of attachments. Easy to carry, light weight. Slightly on the pricier side.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Underpowered

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Debris reservoir is too small and vacuum is not powerful enough to pick up pet hair from furniture. We returned it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability, Suction power, Weight
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good Product

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good product. To the point: we have a dog that sheds consistently. This vacuum worked well to pick up the hair from the hardwood floors. It is quite well to pick the hair up from the carpet as well. 5 stars for hardwood floor performance. 4 stars for carpet performance. The ease of use is great. 5 stars. It is light. The included nozzles will help reach some cumbersome nooks and crannies. The portability or lightness does not hinder performance. Use in the car: 5 stars for all the non-sticky problems. The sand and most of the doggie hair are taken care of nicely. 5 stars for the sand and 4 stars for the doggie hair. Use a shampoo on the upholstery and then use the vacuum to increase its helpfulness. Battery performance: Overall 3 stars. It takes a whopping 6 hours or so to charge. The vacuum holds the charge for a moderate amount of time (12-15 mins) depending on use. It could hold more or less depending on the stress you give it. Power: 4 stars. It is way better than many products in the market when it comes to suction power. Cordless vacuums have significantly improved their performance over the last 10 years. If you know this machine's limitations and your job has moderate to high workload requirement then you will not be disappointed. But, if your goal is to clean an overwintered mess of a carpet or a garage that is a little bigger, then you will have to look elsewhere. For small spaces and moderate tasks, this is a very good purchase. Overall usability: 5 stars. Portable. Light. Easy filter access. You can empty it swiftly. Power button location may need a small geographical change.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Battery life needs improvement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is not good its like about 30 minutes and takes more than 3 hours to charge

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Amol,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you aren't happy with your UltraCyclone. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
      Kind regards,
      Shark Clean

  • Rated 3 out of 5 stars

    Decent

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not too bad just doesn't hold sucking strength after a while

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you aren't happy with your Shark - UltraCyclone Pet Pro+ CH951 Cordless Hand Vac. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
      Kind regards,
      Shark Clean

  • Rated 1 out of 5 stars

    Worst experience ever shopping with Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received the Shark ultracyclone pet pro cordless hand vac in a box that was damaged and retaped so many times. All I received was the vacuum and 1 attachment, not the other two nor the charger. I returned the item. Was sent another item which was in worse condition than the first one. All that was in the box was the vacuum no charger or attachments. Returned that one for a refund., Bought the item elsewhere and had no problem

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      We are sorry to hear of your experience with purchasing the Shark UltraCyclone. If you have any questions or concerns about any Shark product please do not hesitate to reach out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

  • Rated 1 out of 5 stars

    Not a good experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return it. I charged it about 4 hours upon opening the box. I tyen used it for maybe 3 minutes and it dies and wouldn't charge. According to Google the flashing liggt mean I was using the wrong charger. I was using the one it came with obviously. So I returned the next day.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Avonda,

      Thank you for taking the time to share your experience with the Shark UltraCyclone Pet Pro Cordless Handheld Vacuum. We're sorry to hear about the charging issue you encountered right out of the box, and we understand how frustrating that must have been.

      Your feedback is important and will be shared with our product team to help us continue improving both quality and customer experience. If you have any questions or would like assistance exploring other options, please feel free to reach out to us at 1-855-427-5127.

      Kind regards,
      Shark Clean

  • Rated 4 out of 5 stars

    Not the Best, but it Works

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Hand Vac to replace my Dyson Hand Vac, which the battery went dead on. The Dyson battery life never really impressed me. The cost of the Dyson battery replacement was more than the cost of this Hand Vac, and this Shark works well enough for me. The only downside is the lack of flexible attachments for getting into the crevices of my car.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really was excited for this mini vacuum but it’s not worth the money. It brings a charger but it burns out so quick so you have to keep recharging. You could t probably find a cheap option and better quality than this one.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you’re having trouble with your Shark - UltraCyclone Pet Pro. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
      Kind regards,
      Shark Clean

  • Rated 3 out of 5 stars

    Kinda disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its ok I guess, but the tip cracked already. Diesnt hold a charge very long.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent choice!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This handheld vacuum is an excellent choice for your daily cleaning challenges!

    I would recommend this to a friend
  • Pros mentioned:
    Suction power

    Rated 5 out of 5 stars

    Bee

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As advertised. Works great and easy to use. Good suction and charges easily

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum works great I use it for everything Steps Floors Carpet

    I would recommend this to a friend