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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1321 reviews

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Rating by feature

  • Cleaning Quality

    Rating 4.5 out of 5 stars

  • Maneuverability

    Rating 4.6 out of 5 stars

  • Ease of Assembly

    Rating 4.8 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the UltraCyclone Pet Pro+ CH951 Cordless Hand Vac, highlighting its excellent suction power and overall performance. Users appreciate its portability, lightweight design, and useful attachments, making it convenient for quick cleanups. The battery life is also praised, though some find the noise level to be high and the capacity of the bin small. Many customers find it effective for pet hair removal and appreciate its size for everyday cleaning.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 1,321 reviews
  • Rated 3 out of 5 stars

    weak suction

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    weak suction and accessories are not ideal. need an extender

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Difficult to operate with one hand

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to operate with one hand. Description say it is one click operation but not that easy to operate with one hand.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Jacob,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that it hard to operate your Shark Hand Vac. We will absolutely share your feedback with the relevant teams for consideration on future products.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Suction power

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is purchased for a xmas gift but seems to be a powerful product .

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient. Easy to use. Good value for money.Will recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Suction power

    Rated 5 out of 5 stars

    So far so good.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful suction. Wish the compartment was a little bigger.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointing.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best handheld vacuum I’ve used. Not good at overcoming static electricity to get pieces of dirt off my couch.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Quick clean up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps to clean up quickly. Light weight and easy to handle

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    PAPERWEIGHT

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How did this get good reviews? Unless I just received a lemon. Mine can barely pick up a toothpick. And after charging it over and over for hours it losses charge after two minutes each and every time. I don’t know if the battery is defective or the motor is defective but it is just an awkward big paperweight now. I’m am so upset that now I have to find the box and go drive to return it. My life is extremely stressful and this just has added more stress for me.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Battery dead. Less than a year old

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My vacuum just stopped working. Doesn’t charge. I’ve tried everything p

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    almost good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great, i have 2 cats and 2 dogs only giving 3 stars beacuse it runs out of battery very quick.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not powerful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not pick up dog hair. Only worked on dirt or sand.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Celia,
      Thank you for taking the time to leave a review.
      Based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We are open Monday through Friday, 9 a.m.-9 p.m. ET, and Saturday, 9 a.m.-6 p.m. ET.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Battery life, Overall performance, Portability
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Another Great Shark Product

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've long been a fan of Shark products - they're both innovative and well-built, with long warranties to back them up. I'm happy to say this is another win from Shark. I haven't had a dust buster-type vacuum in years, so I've gotten used to dragging out the full-size vacuum for all tasks. Even using my current Shark vacuum I still put off vacuuming up small messes or vacuuming the sectional sofa, which I really dread. Five minutes into using this little guy and I was hooked. It's quick and easy to grab and start cleaning, but it's powerful enough and holds a charge long enough to clean an entire sectional sofa, a chair and ottoman, three small area rugs and in all the nooks and crannies of the bathroom no sweat. I still had plenty of charge left when I was done and everything I vacuumed felt plenty clean. The pet power nozzle works well and the vacuum battery has enough charge to power the motor and the nozzle for a good amount of cleaning. The duster and crevice tool attachments do the job as expected, and all attachments are easy to install and remove. I appreciate that the dust container can be emptied with one button (no removing the dust cup necessary), but that the entire unit can be taken apart for cleaning as necessary. I wasn't sure I really needed a handheld vacuum when I have a very capable Shark already, but this is a great addition to my cleaning arsenal. I think it'll not only be useful for the occasional small messes but it will encourage me to vacuum the sofa and chair more often. It's also the perfect setup for vacuuming my car, as I don't have access to a power outlet in my parking lot. I always recommend Shark products and I'm glad to do so again with this one.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Battery sucks

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery died too fast other than that it works good

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Pickup

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used on steps for cat hair. Hair gets stuck on brush. You have to pull off. The rubber on other brush did nothing.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Karen,

      Thank you for taking the time to review the Shark UltraCyclone Pet Pro Cordless Hand Vac. We’re glad to hear you gave it a try for tackling pet hair on stairs, though we're sorry to hear it didn’t meet your expectations when it came to the brush performance.

      We know how frustrating it can be when hair doesn’t lift away as intended. Our goal is to make cleanup as easy and effective as possible, especially for pet owners. Your feedback about the brush design and rubber attachment is incredibly helpful and will be shared with our design teams.

      If you’d like help with maintenance tips or exploring alternative accessories that might perform better for your needs, we’d be happy to support you. Please feel free to reach us at 1-855-427-5127.

      Kind regards,
      Shark Clean

  • Pros mentioned:
    Battery life, Portability, Suction power
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Powerful Lasting Portable JET Suction

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in the market for a cordless hand vacuum to help with our cleaning load both for our home and our vehicle use. I am a fan of their no nonsense get her done mantra. My experience with Shark dates back with their flagship steam mop and a recent purchase of a new stand up vacuum cleaner. So when choosing my next cleaning tool to add to our home cleaning arsenal, it was a no brainer where I was going to begin my search. I will keep my review short and sweet, so you that I do not waste your time in evaluating your next hand held vacuum purchase. I'll begin my feedback of the Ultracyclone's by discussing it's strengths and will end with it's opportunities based on quality, performance, value and design. First, the ease of use makes this an attractive hand held vac, with it's quick and simple one button empty release, coupled with it's generous additional attachments made the cleaning experience easy to maneuver even in tight hard to reach areas in sofa crevices. I am most appreciative for the motorized self cleaning pet power brush. This attachment is great for carpeted stairways and small area rugs, don't have to hurt your back doing the work. Second, the power suction is amazing! Shark always delivers. I have owned similar hand held vacs from competitors in the past and have experienced buyer remorse due their inability to perform. Third, it holds it's battery charge very well for at least a good thirty minutes of continuous use. I had my son clean the stairway and his small bedroom in our apartment and still had enough mojo for the area rug in the living room. The Ultracyclone did have two opportunities, and I am sure it is due to it's technology and design challenges. The vac is immensely LOUD! I don't have anything to measure decibels, but you might want to use some earplugs. My other observation is that it's dust compartment chamber is so small. I had to empty the bin three times during that half hour of testing the product. The sound pollution reduced my review from a 4 star v.s a 5 star overall rating. Overall I am satisfied with Shark's Ultracyclone in performance, value, and quality end results. A powerful hand held vacuum will have it's design challenges by keeping it's noise pollution down. This said, it will be any brands next design challenge.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad attachment design

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The attachment neck is weak and easily broke. The vacuum can not be used.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Lori,

      Thank you for sharing your experience. It’s clear the attachment neck didn’t meet expectations, and we understand how frustrating it is when a product becomes unusable. We’d like to help resolve this, please contact our support team at 1-855-427-5127 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, so we can explore options to assist you. Your feedback is valuable and helps us improve.

      Kind Regards,
      Shark Clean.

  • Rated 1 out of 5 stars

    Don’t waste your money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t waste your money. . battery life sucks. And not tht powerful.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello there,

      Thank you for taking the time to leave your review. We're truly sorry to hear that you're not satisfied with the battery life and power of your unit. This isn’t the experience we want for our customers, and we completely understand your disappointment. We’d really appreciate the opportunity to make things right. Please give us a call at 1-855-427-5127, and one of our product specialists will be more than happy to assist you and help restore your confidence in our brand.

      Kind regards,
      Shark Clean

  • Rated 3 out of 5 stars

    ehhh,not sure

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it to clean my pups furr from the couch but the moto brush is not strong enough

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Works great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Shark UltraCyclone Pet + Pro works Amazing with its powered head, because the powered head was a must for me. The only reason I gave it a 4star and not 5star is battery life, I wish the battery would last a little longer, but still a great Product.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not good for car

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does well on hardwood. Does not pick up in the car. That was the main reason of buying it.

    No, I would not recommend this to a friend