Customer Ratings & Reviews

I thought it was an inferior product and returned it

I was skeptical at first but I’m glad I got it. It’s been a GREAT addition to help clean. Specially my car

Junk. Really wish I had opened and used this within the return period. Suction is absolutely terrible and attachments practically useless. Not at all what I have experienced with Shark products in the past.

Great to clean around but after using this product for a couple months, unfortunately now it doesn’t keep a charge

Does not get pet hair off of my fabric couch, good for small messes on hard surfaces

If you have a stick vacuum (i.e. Dyson) that can double as a handheld, this vacuum might be overkill (unless you need another) but even though I have a stick vacuum I found this to be a welcome addition to my home. The biggest drawback is that there's no cradle. IN THE BOX You get the vacuum which is svelte and light (looks good) and several attachments, including a power brush, crevice tool and "drapery" tool (wider mouth with soft bristles on the end. And of course the charger. EASE OF USE Other than making sure it charges for the recommended 4-6 hours after purchase, it's as straightforward as you would expect. All of the buttons are a distinct yellow, so they are easy to find (other than the power button which rests on the top of the handle). But there's only two buttons other than power, and the one towards the front of the vacuum opens the dirt bin the other on the bottom opens up the device so you can clean the filter. PERFORMANCE and BATTERY LIFE This little guy packs a punch and it lasts a long time. You press the button and it stays on (vs. having to hold it to keep it on) which is nice. The power brush does a great job picking up my long hair cat's white fur on the couch. And it its "mouth" is wide enough to pick up most objects in your house (i.e. large pieces of food that my kids drop). The dust bin is clear so you can see when it's full, although it doesn't hold a lot, but that's really no big deal at all. Like I said, emptying the dust bin is super easy and makes no mess. I haven't had to clean the filter yet, but it doesn't seem to a big issue either. It's cloth, so when it gets dirty you just need to rinse it with water and let it air dry. All in all, a no frills, powerful handheld that's nice to have around for small jobs... but... ONE COMPLAINT My one complaint is the lack of a base station. Older models of shark vacuums (I had a black and purple one years ago, I don't remember the model) had a cheap piece of plastic that you could insert the power cable through to act as a charging station. And that piece of plastic held the accessories. This Shark vacuum desperately needs that. I prefer to keep mine on the wall, in a cradle that keeps it charged with the accessories. Small handheld vacuum accessories are tough to keep track of. Obviously this is a first world problem, but it's just easy to misplace everything. I would like to see everything in one place...on a wall. CONCLUSION Even without a charging cradle, I can't take a star off this vacuum. For the price, you are getting a solid performer with great battery life. And the power brush works magic with animal hair. I recommend it if you are in the market for a handheld vacuum for smaller jobs when you don't want to get the "big" one out.

Suction power drastically declined after 6 uses! Would spit back out dust and debris while using.

Mine broke easily. Not impressed with the cleaning functionality either.

First I had to have a new charger shipped because it wouldn't charge It still did not work so they had to send a whole new unit. It does not suck well at all and I would not recommend purchasing this . I have always liked Shark products but not this.

Waste of money. I've bought shark products before this is the first disappointment.

My only problem is getting emptying the vacuum. It is so difficult to open the area for dirt that it spills when I finally muscle it open. It’s like a bag of chips that you pull too hard and it explodes open. So now I use it less than I wish.

Seems cool at first. Not worth the price. Average or below suction!

Great time saver when a quu k job needs to be done.

Doesn’t stay charged a disaster. I didn’t know I had only two weeks to return it and now it’s past two weeks and I have to go to the store and ask them if they would give me credit so this whole thing is a disaster I don’t know why Bestbuy has to sell such a malfunction equipment!

This product did not meet any of my expectations. I did not suck up the dirt on the floors of my vans. It wore out my female dispatcher when she attempted to use it. We are going to purchase Dyson.

Bought for a Christmas present. Came with no charger or accessories. Looked like box was retaped. Can’t really get ahold of anyone at Best Buy besides recordings.

Not the best hand vac, not too powerful. Wouldn’t recommend

Works fine for small things. Nozzle broke after 17 days of purchase so I couldn’t get a return.

Works for very short time. I fully charged it but it did not vaccum even the back seat fully and got discharged

I've used Shark vacs for the last several years. Good suction, good value, and nothing ever goes wrong with them. The Pet Pro + is a great little handheld. I've used it to clean out my vehicles, and it's done a great job. The compact size really helps to reach the nooks and crannies that an upright or shop-vac type of vacuum can't get. I found it worked best without the attachments, although it does come with an edge tool, a small carpet roller, and a dusting tool with a small brush on it. I felt like the Pet Pro + did a better job than the other vacuums I've tried to keep my vehicles cleaned out with, and picked up the hair from my dogs no problem. I also used it to clean out my guinea pig cage, something I couldn't do with my other vacuums. It's small enough that it fits inside the cage but powerful enough that it gets the leftover bedding and other things that guinea pigs like to leave behind. It's also a great vacuum for spot cleanings if you don't feel like having to get the big full-size out to clean up crumbs after the kids make a mess. Battery life is more than solid. I've yet to run it out of juice while using it, sometimes for as long as 20 minutes (without attachments). It charges very quickly too. I'd recommend it just for its ability to clean the hair and debris off the carpets and seats of my cars, but it can be used all around the house for quick spot cleanings. Highly recommended!