Customer Ratings & Reviews

We recently moved into a house with a Sharp microwave drawer. It was manufactured in 2017. We kept it clean, immediately wiped up any splatter (which is not easy bc you have to stick your head in the microwave to see the top). Anyway, last week it started sparking... We didn’t put any metal in it. I found a scorched spot on the wave cover. Called the only Sharp-authorized repair shop in my area and was told it was not fixable. 1100 dollar microwave that lasted 2.5 years, just ridiculous. I’m not about to buy another one, or any other microwave drawer bc they are all made by Sharp. Now I have a worthless piece of junk taking up space in my island. Don’t waste your money on this.

There is no turn plate on the bottom of the microwave, so the heating is uneven. But dealt with it, as the flip out control panel and overall design was nice minimalist. However, after 3 years - it just went kaput and died one day. No warning, just dead. I would have expected a couple more years at this price point.

Do not buy this microwave. The customer service stinks. I bought it and because it died 15 months after delivery, Sharp has just washed it's hands off the unit. Might as well just get a new, reliable microwave from a better company for less than half the cost of this one, rather than spend the $$$$ to fix it. Also going to advise the cabinet design company we used to never ever recommend this product to anyone.

After 1.8 years, the keypad failed. $450 to replace, more if I want home service. I have never had a failed keypad in 25 years of microwave ownership. Also, I fund it underpowered compared to many other models I have owned. Its the only game in town for an under cabinet so I suspect they don't care about quality until their patent runs out. Consider this type of microwave carefully in your design because your buying a poor quality product to meet your kitchen design goals. btw, the microwave was used my me and my wife only, no kids have used/abused it. Hope this helps.

My wife called me today saying that the microwave had begun to smoke and she shut it off. I am frankly annoyed that this unit failed in less than two years. I have reached out to Sharp and am hoping they can assist with repairs but until I have a satisfactory resolution I will not make a change to my rating.

The popcorn button doesn’t work. None of my popcorn popped. My ten year old microwave worked better than this RIP My beloved Johnny Gilbert 2012-2022. This microwave doesn’t really heat food the best, it takes forever. Don’t get this sit still look pretty piece of modern junk! It can’t pop popcorn to save it’s poor little life. I’m never spending $1,300 on another microwave that only exists to look good. May as well have popped my popcorn above a car engine.

Great looking part of my kitchen. Just burnt out in year 3 and called Sharp, said it was out of warranty. If I pay $1,200 for a microwave, Sharp should stand by that product.

This is the second Sharp microwave drawer I have and both broke after 13 months use! They don’t offer extended warranties either. At $1,200 to replace ever 13 months is expensive. I’m never buying another Sharp product.