Customer Ratings & Reviews
- Model:
- SMD2470ASY
- SKU:
- 12189752
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
to a friend
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. The delivery was on time and product is perfect.
I would recommend this to a friendgreat microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We wanted an in drawer microwave and this was the best available
I would recommend this to a friendbrings value and practical function to a new high
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.our home kitchen remodel is much better with this addition.
I would recommend this to a friendDidn't make the cut
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Probably not a fair rating at a three. Would have loved to keep it. Very cool product. Builder said that it would fit no problem. Make sure you measure twice! Returned it and got the countertop microwave with the trim package.
I would recommend this to a friendBrand response from Sharp Advisor
Posted .Hello DetroitTigers, thank you for your feedback. Please feel free to contact us at onlinesupport@sharpsec.com if you are ever in need of any assistance.
Damaged upon arrival
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, the warming drawer would not close completely and had to be exchanged for a new one. Thermador Customer Service was excellent. However, this episode further delayed the completion of my kitchen by more than two weeks.
I would recommend this to a friendBrand response from Sharp Advisor
Posted .Hello, we do apologize for the inconvenience. We hope the exchanged unit in which you received will do an incredible job. If we may be of further assistance please email us at onlinesupport@sharpsec.com.
Stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working within 6 months. It was great while it worked.
No, I would not recommend this to a friendBrand response from Sharp Advisor
Posted .We’re sorry to hear about your experience and are here to help. If you could please contact us at CRL@sharpsec.com or call us at 800- 237-4277, so we can follow up with you personally. Thank you for bringing this to our attention.
no directions or manuals included
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this very expensive microwave and was very disappointed that no installation or direction manual was included. So I now have to find installation information, warranty information as well as an instruction manual. very disappointed. I have not installed it yet so I have zero information on it
No, I would not recommend this to a friendBrand response from Sharp Advisor
Posted .Hello, we are very sorry for the inconvenience this has caused you. Please email us at onlinesupport@sharpsec.com with the model number of the unit so that we can assist with getting the information needed.
Sharp microwave drawer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got the Sharp microwave drawer installed on 11/23/22 , hardly used it coz we have a small microwave that we used from time to time. Tried to used the new Sharp drawer and it’s not heating up. You can open and close but not heating up and it’s not even a month!!!Called and they said same unit it not available till March 14 ,2023
No, I would not recommend this to a friendBrand response from Sharp Advisor
Posted .Hello, we apologize for the inconvenience and would like to look into this for you. If you would like for Sharp to assist, please contact us at onlinesupport@sharpsec.com and refer to the case number 9503234. In your email please include your name and contact details as well as the model number, serial number and date of manufacture. The name plate includes model and serial number and manufactured date. Open the Microwave Drawer fully. The label is beyond the back wall of the microwave cavity facing up from the flat surface.
Most important features dont work!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased back in April 2022 as part of a kitchen remodel. Unit sat in its original packaging in our climate controlled living room until this week when it was unpackaged and installed by our kitchen contractor. Right out of the box, not only didn't the "open" button work (you had to manually pull the drawer out) but then the "START" button did not work either - basically rendering the unit non-functional. We didnt even get one single use out of it. Cant even give it a "performance" rating because it never performed! Needless to say my wife and I are very disappointed.
No, I would not recommend this to a friendBrand response from Sharp Advisor
Posted .Hello, we understand the disappointment caused by this and we apologize for this matter. We would also love to look into this further for you. You may contact us via email at onlinesupport@sharpsec.com and reference case number 9493209 so we may help.
Defective Microwave
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave stopped working less than 4 months after installation. Sharp customer service is declining to service saying warranty is based on manufacture date of Nov 2021 although purchased Feb 2024. I am continuing to call and email Sharp - no response to date.
No, I would not recommend this to a friendBrand response from Sharp Advisor
Posted .We’re sorry you had a negative experience with one of our products. This isn’t the kind of experience
we want our customers to have, and we would like to investigate this issue further. If you could please contact us at CRL@sharpsec.com. Thank you for choosing Sharp.
Worthless junk after less than two years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. After a year and a half it failed. After inspection by a tech it was determined it needed a new power board, relay board, display board, transformer, magnetron, and capacitor for a grand total of $900. After calling Sharp they did absolutely nothing to help with the situation. You’re better off buying almost anything else.
No, I would not recommend this to a friendBrand response from Sharp Advisor
Posted .Hello, we are deeply sorry for the experience you had with the microwave and hope you'll consider Sharp again in the future. If you do, we're here to help if you need us, at onlinesupport@sharpsec.com.
Two epic failures
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please google this on line before you purchase it. I bought one for my renovations and it had electrical,sparking,smoke issues within 3 months, Sharp replaced it only to have the same issues again. I had an independent electrician (not the same one used in the renovation) and confirmed the correct electrical support/setup. Sharp refunded my money, so sad because Sharp makes all the microwave drawers.
No, I would not recommend this to a friendBrand response from Sharp Advisor
Posted .Hello, we are sorry for the inconvenience caused. That is unfortunate and not the type of experience we want for our customers! We hope you'll consider Sharp again in the future. If you do, we're here to help if you need us, at onlinesupport@sharpsec.com.
Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Broken after 2 uses. Total member but still had huge install fee. Back to see how the warranty works out
No, I would not recommend this to a friendBrand response from Sharp Advisor
Posted .Hello, we really apologize for the inconvenience with your Sharp - 30" 1.2 Cu. Ft. Built-in Microwave Drawer. However, we would love the opportunity to provide you with further assistance and help resolve any concerns you may have. If you could please contact us at CRL@sharpsec.com or call us at 800-237-4277. Thank you for choosing Sharp.
It didn't last two years!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this microwave in October 2020; it took less than two years to stop working. Everything appears to be functioning except the most important feature: it doesn't heat anything! Drawer works. Lights light. Fan whirls. Popcorn doesn't pop.
No, I would not recommend this to a friendBrand response from Sharp Advisor
Posted .Hello, we regret to hear that your microwave is no longer heating. We understand the inconvenience this may cause and we apologize for this. We'd like to troubleshoot the issue with you an attempt to resolve this matter. Please reach out to us at onlinesupport@sharpsec.com and reference case number 9476970 so we may assist.
Horrible!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working within 2 weeks! We had this microwave for 2 years and it stopped heating after 2 years so we replaced it with the exact same one and this one only lasted 2 weeks!
No, I would not recommend this to a friendBrand response from Sharp Advisor
Posted .Hello, we are very sorry to hear that your microwave stops working after two weeks. Please contact us at onlinesupport@sharpsec.com with a brief description of the exact issue you are having so that we may assist you. Please reference case number 9473099.
Came Damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't review on the operation because the product came badly damaged. Waiting for a replacement.
I would recommend this to a friendBrand response from Sharp Advisor
Posted .Hello, we do apologize for the inconvenience. If we may be of assistance kindly email us at onlinesupport@sharpsec.com.
Stopped working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped heating even cup of water within a week of installation! Waiting for replacement product now
No, I would not recommend this to a friendBrand response from Sharp Advisor
Posted .Hello, we regret to hear that your microwave oven stops working within 1 week of installation. If you require any product support with your replacement unit, you may reach out to us at onlinesupport@sharpsec.com with case number provided 9414439.
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m going to make it my mission to share my displeasure with my experience and to have none of my friends or acquaintances purchase appliances from Best Buy’s
No, I would not recommend this to a friendBrand response from Sharp Advisor
Posted .Hello, we are very sorry to hear of your disappointment and would love to help. What is the issue that you are experiencing? You may email us at onlinesupport@sharpsec.com with a brief description of the issue so we may assist.
Chic microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this microwave! I am short, so my husband installed it where it is easy for me to reach. It is so cool the way the drawer comes out you place your item in and close the door and cooks. It is appealing to the eye and very chic.
I would recommend this to a friendBrand response from Sharp Customer Care
Posted .Hello Schaefer! Thank you for sharing your wonderful feedback on your Sharp 1.2 cu. ft. Microwave Drawer. It’s great to hear how much you’re enjoying the design, convenience, and easy access, especially with the drawer feature making cooking more comfortable and stylish in your space.
We appreciate you taking the time to let us know how well it’s working for you.
Darshan | Sharp
Solidly built and quality looks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used for last month. Solid built, quality and cooks evenly. Pop out control panel is clutch with young child at home. Hopeful that it'll last for a long time.
I would recommend this to a friend