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Customer Ratings & Reviews

$19.99

Customer reviews

Rating 4.4 out of 5 stars with 248 reviews

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    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers are delighted by the Heated Neck and Shoulder Aromatherapy Wrap, Lavender Scented Hot/Cold. The calming lavender scent, comfortable feel, and the great weighted aspect are particularly appreciated. Users also find the heating performance satisfactory and love the wonderful design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 248 reviews
  • Rated 1 out of 5 stars

    Definitely H-E-A-V-Y, and useless.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item not knowing exactly what it was and I would not purchase this item again nor recommend it to another consumer. The item is extremely heavy and I do not understand the purpose for such a heavy shoulder heating pad. Why would someone want to be weighted down at the shoulders. I would think it would cause bad things to happen to ones body for using such a heavy weighted thing.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Why did i buy this

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was on sale thought it would be a nice gift..she likes ituses it when traveling

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    This product unfortunately failed.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was truly excited about this device & enjoy sharper image products, however, this product burned and popped open in the microwave. Even when following the directions explicitly. Sorry, I would not recommend.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best product ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this every night and I am in love with this. It helps so much with my neck and shoulder issues

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Burned a hole.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Put it in the microwave for the specified 2 minutes and it burned a hole in the cover. I've had many different wraps and BedBuddies and this has never happened before. Returning.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Your shoulders will thank you

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best heated neck wrap, worked so great on my neck & shoulders. I highly recommend.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Sharper

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t recommend wasted money not practical use don’t buy

    No, I would not recommend this to a friend
    • Brand response from MS Customer Service
      Posted .

      Hello, thank you for taking the time to leave your review. Your feedback is very important to us. We want to ensure that your experience with our products is nothing short of the best, so if there's anything you'd like to discuss further, please feel free to reach out to our team at 1-800-374-2744 or fill out a form at https://mscustomercare.com/.

  • Rated 1 out of 5 stars

    Not for Me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Followed Heating Instructions, Beads Popped Out Every Where

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a great gift for my wife, seems to work really well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shoulder

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item my husband been wearing it all the time

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not the best option.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not so convenient as it looks in the pictures. Get it only if you really need it and be prepared to adjust with the usability constraints.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Neck heat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does not stay hot long enough I use the recommended microwave setting and it is hot for about 12 minutes

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It exploded in the microwave after one use. It was not even in the entire recommended time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Neck heating pads

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It wasn't as dirty as I imagined it reading the product description

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ehh

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too strong with the smell of lavender and doesn’t stay hot enough for long!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Don't buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not stay warm for a long time only about 30-40 seconds

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasnt what i expected me being a diabetic dont want to chance burns

    No, I would not recommend this to a friend
  • Pros mentioned:
    Heating performance, Scent

    Rated 4 out of 5 stars

    It gets the job done!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good buy. I like the style of the pad. I covers the back of the next good and shoulders. Its stays a good temperature for about 2-3 mins. I like that it has a nice lavender herb smell too.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product had no protection at all. Was meant to be as a Christmas gift but I can't do that

    No, I would not recommend this to a friend
  • Pros mentioned:
    Heating performance, Weight

    Rated 5 out of 5 stars

    Perfect product perfect gift

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, the weighted aspect, and the heat on your shoulders and neck feel great. Worth every penny.

    I would recommend this to a friend