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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 3896 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers recognize the OpenRun Pro Premium Bone Conduction Open-Ear Sport Headphones for their sound quality, comfort, and solid battery life. Users appreciate the fit, lightweight feel, slim design, and water resistance. Some customers mention concerns about the volume and bass, while others have noted issues with connectivity, the inclusion of only one charging cable, and the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 178 Showing 3,541-3,560 of 3,896 reviews
  • Cons mentioned:
    Bass

    Rated 4 out of 5 stars

    Great for running

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I love theses for running. Only downside is I wish there was a little more bass.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    If you need what they do then it's a no-brainer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i wanted headphones to listen to podcasts and music while walking my dogs and biking. I wish the neckband were adjustable bc i prefer a snug fit not for functionality. They a little cumbersome with glasses. But they are excellent if you want to hear music and podcasts while not losing contact with the world.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had good luck receiving calls. I can make calls but still no luck receiving calls.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The truth is that the battery doesn't last and they have a noise that shakes the ear.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Listening

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really good in open spaces, works better indoor

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Shokz headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is not so good! For the price on the Pro product, it lacks quality

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good quality but talk loud

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item for my husband and he told me he has to talk loud cauz people can't hear

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The internal speaker is not very good.when you give it a command to call some one it does not pick up and you can not here it good either!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Openrun Pro Premium Bone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over time speaker quality became worse and worse. Had to replace

    No, I would not recommend this to a friend
  • Cons mentioned:
    Bass

    Rated 1 out of 5 stars

    Bass level: Zero

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bass level: Zero. They were comfortable and secure, but absolutely zero bass in the sound

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent open ear sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these for walking in my neighborhood. I also have the previous pair for mowing and yardwork. Combine these with good earplugs and you can protect your hearing while listening to music and answering your phone. My wife could hear and understand me, and I her while pushing the mower. Can't beat that.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Drop in quality.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old pair of Shokz headphones died and I upgraded to this pair. Unfortunately, the speakers are poor, the Bluetooth is extremely laggy with my iPhone and the microphone is muffled. Customer service with Shokz has been poor at best. I cannot recommend these any longer. I have tried everything to increase the volume with no luck. My biggest issue is talking and dictating when it misses the beginning of almost every sentence. It duplicates words if I dictate. I feel like it would be better to just type which is not the point of the hands-free headset. If you want to listen to music on these, you’ll be fine. However, these are not for working.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello - Shokz here! We're sorry to hear this has been your experience. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their customer service directly to learn of their return policy. All Shokz also come with a two year warranty. Please contact the Customer Happiness Team or visit our website directly to submit a warranty claim. Thank you! AfterShokzCHT

  • Cons mentioned:
    Charging cable

    Rated 1 out of 5 stars

    charging cable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    old tech charging cable and unique one so that you cannot use regular cable or charge wirelessly. You will have to carry its own wire everywhere, I do not recommend the product

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that it does not cover up your ears so you can still hear well

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Faulty again

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second pair of these with the same issue not pausing. It’s extremely annoying.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Noise canceling? NOT!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible, product. Everything in the background is amplified. This item is too expensive for the quality. Do not buy, I returned them.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    For the Perfect Run

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift for my wife and she says it wonderful to wear during her runs to allow her to still be aware of her surroundings. The volume limit has been ine of her favorite feature to not turn it louder than she has set. A great item and the perfect gift.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Great idea but doesn’t deliver.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very difficult to hear in any type of noisy environment. No support for voice assistants such as Siri or Alexa . Can become uncomfortable after a few hours. Fit is difficult to maintain, can be fussy. Over all they are an interesting option with a much needed technology in today’s crowded headphone centric world. We really do need another option instead of the earbud or over ear headphone. It would definitely be a safer environment for many. Can’t wait to see version 3 or 4 if they can stay alive.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi James- Shokz here. Thanks for sharing your feedback! Voice assistant can be set up through the phone's settings. If you decide these are not a good fit for you, since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thanks! AfterShokzCHT

  • Rated 3 out of 5 stars

    Headache

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works well only draw back after an extensive use it gives migraine.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Uncomfortable Wraparound Construction

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a fun way to listen, but not easy to wear. The "backwards sunglasses" placement makes it awkward and only good for using while standing.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're sorry to hear you're not completely satisfied with your OpenRun Pro. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy's Customer Service directly to learn of their return policy. Thank you! AfterShokzCHT