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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 3896 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers recognize the OpenRun Pro Premium Bone Conduction Open-Ear Sport Headphones for their sound quality, comfort, and solid battery life. Users appreciate the fit, lightweight feel, slim design, and water resistance. Some customers mention concerns about the volume and bass, while others have noted issues with connectivity, the inclusion of only one charging cable, and the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 179 Showing 3,561-3,580 of 3,896 reviews
  • Rated 1 out of 5 stars

    Empty promises

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit boasts a 10 hour battery life. I purchased this unit 2 months ago to replace my beloved LG tones. I work 10 hour shifts and purchased this unit based on battery life. I get 6 hours tops. Even worse the Bluetooth audio playback skips and studders. My LG tones never did this. Ive reset the device and even cleared the cache on the app. No resolve. After a month of use the left "speaker" has started buzzing on certain bass notes. The proprietary charge connector should've resulted in me returning them immediately but i kept them to see if they wore worth the hype. Plain answer is no. If you only plan to use your headset 6 hours a day go for it. If your ok with carrying the magnetic charge cable with you everyday. Go for it. If you don't like these options, look into other headsets. Will not be buying another set of these

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Battery

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All good but the battery. It should last longer for this price.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Go for the mini

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too big. Not my Goldilocks. I wear a L hat and prefer the mini.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor battery life.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this Open run Pro as an upgrade of the Open run mini that I only had for 4 days because the battery only lasted for maybe 3 hours hoping that this more expensive would have a better battery life, it does but not by much. I wouldn't buy them again.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello -Shokz here! We're sorry to hear your Shokz are not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it's important to remove Shokz from the charger once the light turns blue.* Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    Works as Advertised

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Contrary to what you may have read online elsewhere, I will tell you these are in no way even a moderate solution for deafening tinnitus. You can absolutely hear the sound as it conducts through your skull. But it isn’t clear or bright enough to sublimate existing noises or tones. I believed hype I read online that these would be a workaround for those afflicted with deafening tinnitus. That is unfortunately wrong.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're sorry to hear this has been your experience. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thanks! AfterShokzCHT

  • Rated 1 out of 5 stars

    Would nit recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked great about 6 months and never got help

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello -Shokz here! We're sorry to hear your Shokz are not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns blue.* Thank you! AfterShokzCHT

  • Rated 3 out of 5 stars

    Not long lasting

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted 2 months and a half. Speakers sound blown today

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No microphone, ppl can’t hear you

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very disappointed in these considering the cheaper ones worked way better. Ppl can never hear me unless I have my phone close to my mouth. What’s the whole point of them if I can’t talk hands free?! Sounds far away too. Noise cancellation is false. These suck.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're very sorry to hear this has been your experience. We highly recommend updating the firmware via the Shokz app for the best experience with your OpenRun Pro. All Shokz come with a two-year warranty. Please visit our Shokz site to submit a claim. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy directly to learn of their return policy. Thank you! AfterShokzCHT

  • Rated 3 out of 5 stars

    Headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It cuts off some of the direction when hooked up to my gps

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fair

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for what they are...but not so much on a motorcycle.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Felt like a step down than a step up from previous

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently had to to send my Aftershockz- Aeropex for a warranty claim after a year of use and couldn't wait , so i purchased these thinking " newer set, better sound' . Boy was it a let down. They are not as loud as previous gen and just seem underwhelming.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Left side does have sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a year and half, one side stopped work suddenly

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello- Shokz here! We're sorry to hear your OpenRun Pro is not working properly. We have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    Bummer

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 years in and the buttons are not working. I expected them to last much longer.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're sorry to hear your OpenRun Pro is not working properly. We have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you! AfterShokzCHT

  • Rated 2 out of 5 stars

    Does not work if my car is on blue tooth.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This did not work for me as it is on blue tooth, so all connected items, including my car and my I phone goes through this headset, unless I turn off the blue tooth, then my phone will not be connected to my car. I do not wish to be wearing this while I am driving.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They stopped working in a month, bad product still need to go for my refund

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello -Shokz here! We're sorry to hear your OpenRun Pro is not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns blue.* Thank you! AfterShokzCHT

  • Rated 3 out of 5 stars

    Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are good if you have something plugging your ears

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not what I expected

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a pair of after shokz about 2yrs ago and fell in love with them. I stopped getting a full workday's charge so I bought a brand new pair. These are supposed to last 10hrs. Ive had these for under 4 weeks and today (3/1/24) I have to charge them at a few minutes under 8hrs. I listen to audiobooks at work. I'm going to try a new power brick and see if that makes a diff.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello -Shokz here! We're sorry to hear this has been your experience. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns blue.* Thank you! AfterShokzCHT

  • Rated 3 out of 5 stars

    So so

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality isn’t amazing and they are ok for comfort

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Best headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones ever I like very much. I have trying to many kind but not one feel like this good sound.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Shockingly not great.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nope, not for me. Heres why; they dont stay glued to the side of the head. When i moved, they moved too. Theres no adjustment pf any kind to make them stay where i wanted them.

    I would recommend this to a friend