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Customer reviews

Rating 4.6 out of 5 stars with 3896 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers recognize the OpenRun Pro Premium Bone Conduction Open-Ear Sport Headphones for their sound quality, comfort, and solid battery life. Users appreciate the fit, lightweight feel, slim design, and water resistance. Some customers mention concerns about the volume and bass, while others have noted issues with connectivity, the inclusion of only one charging cable, and the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 180 Showing 3,581-3,600 of 3,896 reviews
  • Rated 2 out of 5 stars

    Not loud enough

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent enough for bone conduction I guess, but not nearly loud enough. If there is any traffic at all or other noise i couldn’t hear anything.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Meh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the technology is cool, I found the sound qualty really poor. I knew that they wouldnt be great, but theyre WAY TOO muffled, and the equalizer in the app is atrocious.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DONT BUY.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things worked great at first, i bought in December and its now april 1st and they are junk. i went to the store and they said i had to have appointment with the geek squad just to find out that they don't help to get repaired, you have to reach out to the manufacturer and work out you own warranty claim

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there -Shokz here! We're sorry to hear your OpenRun Pro is not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns blue.* Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    Terrible purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst $140 I have ever spent. The regular versions of these that I own are louder. If you use these while working out any sweat that gets near these headphones will go into the speakers and make the music sound like absolute garbage and it makes it sound like sound is only coming from one side. I can tell you DONT BUY THESE!

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello-Shokz here! We're very sorry to hear this has been your experience. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    Bad sound and not loud enough

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to like this earphones but the sound quality is bad and not loud enough. I ended up returning them.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Shokz

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't wear ear buds, wanted something that could stay on when working out, wanted something small (easy to pack, less conspicious),

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    3 Pair, all defective.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute junk! First pair, full charge, worked for 20 minutes and just shut off. Exchanged those for a new pair, same problem. Picked up a THIRD pair today and yep, same thing. All Shockz support can tell me is "We'll send you another pair." Sorry, if the first 3 didn't work, I don't want to try a 4th. Getting returned for good tomorrow.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're very sorry to hear this has been your experience. Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it's important to remove Shokz from the charger once the light turns blue. All Shokz come with a two-year warranty. If you decide to give these another try, please visit our website to submit your claim or to contact our Customer Happiness Team. Thank you! AfterShokzCHT

  • Rated 2 out of 5 stars

    Not for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool concept but uncomfortable and audio quality is terrible. Returned

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Work great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered these for my father-in-law who is hard of hearing. They work great. The fit is a little weird, but got used to it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome deal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have two pairs but needed another to stay connected to my tablet for work. They are great and the price was also

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Charger chord

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My charger chord got fried within a month if usage. So now i got to buy a new charger chord.

    I would recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi Joshua- Shokz here! We're very sorry to hear this has been your experience. We have chargers available for purchase directly on our Shokz site, if BestBuy does not have them available. All Shokz also come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns blue.* Thank you! AfterShokzCHT

  • Rated 2 out of 5 stars

    Review

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is not very clear, a little heavy to wear a long time

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality, Weight
    Cons mentioned:
    Bass
    Tech Insider Network Member

    Rated 3 out of 5 stars

    If you like Bass or loud speakers, read this first

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE GOOD ~ Lightweight ~ Hard carry case ~ Decent sound (but with issues) ~ Can hear ambient sounds, conversations when you want ~ comfortable THE BAD ~ proprietary Charging ~ Issue with deep bass and/or loud music OVERALL There are some things to enjoy about these headphones. For some people, they may be great. For others, if they experience the issues I do, they're not so great. These come with a large, hard carrying case, which is nice. I can throw them in my gym bag without worrying about them getting torn up. The Shokz headphones are fairly comfortable. Because they hang over the ear, they don't hurt your ear canals after prolonged usage like some earbuds do. Phone call quality is good. I had no issues hearing or being heard. The first thing I noticed that I didn't like is the proprietary charging. Everyone and everything seems to be going to USB-C. I'm not sure why the designers here decided to go with something completely different. It isn't a deal-breaker for me, but it is annoying to need to have 1,000,000 different chargers/cables for everything because electronics companies want to be different or make more money selling car chargers and such. The sound quality is decent, however, there are issues. Perhaps it is simply my anatomy or a bad pair of headphones, but when I listen to loud music (volume around 40% and higher) or with a lot of bass, I feel like the bones in my face by my ears are vibrating. It's a rather unpleasant feeling. Enough that I wouldn't recommend them to anyone who likes heavy bass or loud music. As someone who spends a lot of time at the gym and running, I like to drown out the outside world and distractions when working out. The vibration prevents me from getting these loud enough for that sometimes. Other times, it doesn't matter. My workout partners like to talk sometimes. With these headphones, I can have the music in the background while maintaining a conversation. I wanted to love these headphones because of the comfort. The fact is, though, I barely like them. I will keep them and use them as a back up pair and for times when I know I'll be chatting or won't want my music too loud. WOULD I RECOMMEND THEM? This is always the true question of an item's value. For me, the answer is, for 1 or 2 out of 10 people, I *might* recommend these, but for the most part, no. I wouldn't suggest someone get these. That vibration is just that bad for me.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Horrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible reception right out of the box. At the price point they should be way better. Returned this item.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sound Level Very Poor ,standard Headphones are bet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Found that the Shokz OpenRun Bone Conduction Headphones was OVER RATED and it stated would be good for person with a hearing loss. Found the Sound level is not loud enough had it at 100 percent and could barley hear it . Connected with TV with no problem for Blue tooth . TV found it with no problem and listed it .

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello- Shokz here! We're sorry to hear the OpenRun Pro did not work well for you. While Shokz has a strong community of individuals that are hard of hearing, as a sport headphones company, we don't have the expertise to confirm whether our headphones can work for any particular person or medical condition. Please reach out to BestBuy directly if you would like to return your Shokz. Thank you! AfterShokzCHT

  • Rated 2 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really for me I don’t care for the vibrations on the side of my head

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi Stephanie- Shokz here! We're sorry to hear you're not completely satisfied with your OpenRun Pro. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thanks! AfterShokzCHT

  • Rated 1 out of 5 stars

    Bad Bluetooth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bluetooth failed in 9 months of use and it never even got wet.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi Michael - Shokz here! We're sorry to hear you are experiencing issues with your OpenRun Pro. In this case, we'd suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please reach out to us if you need further assistance. Thank you! AfterShokzCHT

  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought theses specifically for hands free phone use at work. They are phenomenal for this purpose.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality. At least you use where you need to have your ears uncover, it is not a good option to listen anything

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Happy camper

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these i have had them forever and i tell everyone about them. I need them for work

    I would recommend this to a friend