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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 3896 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers recognize the OpenRun Pro Premium Bone Conduction Open-Ear Sport Headphones for their sound quality, comfort, and solid battery life. Users appreciate the fit, lightweight feel, slim design, and water resistance. Some customers mention concerns about the volume and bass, while others have noted issues with connectivity, the inclusion of only one charging cable, and the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 184 Showing 3,661-3,680 of 3,896 reviews
  • Rated 1 out of 5 stars

    Not my style

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re nice and all, but only for when your not in a very loud environment.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello- Shokz here! We're sorry to hear you aren't completely satisfied with your OpenRun. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly so they may share their return policy. Please contact our Customer Happiness Team if you have any other questions. Thanks! AfterShokzCHT

  • Rated 1 out of 5 stars

    T

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad fit not adjustable, make sure you try them on otherwise you could be in for a surprise

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Upsetting

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item arrived completely damaged. I tried to return the item & was told it could not be returned/replaced.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hard to wear

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not user adjustable. Did not have a comfortable fit when wearing it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not fit well. It would not stay in the ear. Not comfortable.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're sorry to hear you're not completely satisfied with your OpenRun. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly so they may share their return policy. Thanks! AfterShokzCHT

  • Rated 1 out of 5 stars

    Not as great as advertised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were ok but there was a ton of ambient noise so they just sound garbled

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello - Shokz here! We're sorry to hear you are experiencing issues with your OpenRun Pro. In this case, we'd suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please reach out to us if you need further assistance. Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    RETURNED NOT WHAT THEY ONCE WERE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shokz - OpenRun Pro Premium Bone Conduction Open-Ear Sport Headphones - Black Overall rating* Your review* RETURNED

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Shock pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are not the same as the old ones. My original pair 2 yrs old much better

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent deal

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked great for first 3 months. Did have to contact Shokz and they sent a replacement

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Headphone Option

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have been good headphones so far. I like that I can hear what’s going on around me but the sound quality of my music and podcasts is good too. They’re a little big for my head but that doesn’t impact me wearing them while exercising. So far no issues with connectivity or battery.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Aftershock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent 180 dollars on these for them to be quieter then the ones i bought for 130

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They vibrate way too much around the earlobes. They are very uncomfortable to wear.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Needs Upgrading

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to activate properly with phone calls, needs reviewing and updraging

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound it’s really bad. Didn’t meet my expectations.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Perfect "new style" headphones

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was interested in this style for awhile. The one thing I hate about todays headphones is they block out exterior noise so well I cant hear anything going on around me. While working out or running, I don't like that I cant hear cars and traffic, other people trying to get my attention, etc. This pair of headphones solves that! I can hear people and cars, have conversations, and never miss a beat while wearing these. I actually have found myself wearing these more and more around the house while doing dishes, chores, etc... this way I can still enjoy the music or podcast I'm listening to but still hear my family while in the house or doing yardwork. I've only charged these once, and its still reading medium battery life. I'm impressed with that because I've been using these for over 3 weeks. The music and voices in podcasts sound really good to me! I'm used to wearing some very nice and very expensive headphones and have tried everything from JLab to Sony to Bose, so I know what to expect. The advantage of these is the ability to hear your surroundings. I wouldn't wear these on my upcoming flight, or while mowing the lawn as the exterior noise would drown out the audio.... but while working out, doing chores, or in the house I will choose these every time!

  • Rated 1 out of 5 stars

    Returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned it, not clear enough sound for the price, not worth it

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Shokz Compared

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own both the pro version and air version (earlier version). The air has better sound on the bike with wind. The only thing the pro version has better is a magnetic charging connection. I have been able to run in pretty heavy rain with the air version and as long as you give it time to dry out, no problem. Not tried the pro in rain yet. Either is great for running and bike. Don't think the pro is worth paying much more for. I got a good price. Shokz has great warranty service. Highly recommend. I have used the warranty once . Very satisfied. Used for years. Comfortable and you don't have to be bothered with in the ear phones falling out etc. That said, the sound from $26 sony wired headband in earr phones have better sound but not good with sweat rain or on the bike.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Bass

    Rated 4 out of 5 stars

    Good headphones for working out.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think these are good headphones. I used them when working out at the gym and they stay on while running and I can hear my audio clearly. The only drawback is the vibrations when listening to heavy bass. But works well with podcasts and I can hear my surroundings. I would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Everyone needs a pair of Shokz!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Shokz for the ability to hear what's around me and carry on a conversation or listen to music without having to do more than press a button. My husband likes that I can hear him when I wear them around the house. They fit nicely over the ear (even with sunglasses on) and hold a charge well. My only complaint is I wish the volume were louder. On a busy road it's harder to hear (but perhaps that is limited on purpose for ear safety). I still use regular earbuds for when I need no outside noise (eg, in the car when the radio is on for others to enjoy but I want to listen to something else).

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Not loud at all

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to give this a chance, but it wasn’t very loud. I’m in my work truck all day, and I was trying to find a alternative to my Apple AirPods, but they just were not loud enough.

    No, I would not recommend this to a friend