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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 3898 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers recognize the OpenRun Pro Premium Bone Conduction Open-Ear Sport Headphones for their sound quality, comfort, and solid battery life. Users appreciate the fit, lightweight feel, slim design, and water resistance. Some customers mention concerns about the volume and bass, while others have noted issues with connectivity, the inclusion of only one charging cable, and the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 195 Showing 3,881-3,898 of 3,898 reviews
  • Rated 5 out of 5 stars

    Open pro

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! They wanted more characters so here they are.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smityy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work fine, just wish they connected to my apple watch.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    OpenRun Pro

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price of this headphone it is not worth it. I don’t believe will be good for running either since noise are all around and it will require turning up the volume very highly. However Buying Best Buy makes it easy and the tracking shows every steps of where the item is.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    open run

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Uncomfortable for all day wear. I didn't like the piece in between the ears. I returned them and got the open fit instead. Way more comfortable, better sound and a recharge case

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love them!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the headphones, it is too bad the charging cord is a specialty cord.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Connection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Connects well to my phone and tablet.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Good hang over ear design

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hanging over the ears is style and more comfortable than the ear canal plug in type. Also it’s not easy to drop out from my ear like my iPod pro. The con is it do not has noise cancellation feature because of the design.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Works great, until it doesn’t

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Writing this after almost two years of use. Product worked perfecty for about a year and a half, then the right side speaker failed. After trying all troubleshooting steps, I tried to submit a warranty claim, only to get some nonsensical error upon submitting. I now have a broken product under warranty with no recourse to use that warranty. Terrible customer service and shoddy app interface have ruined a novelty idea.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're sorry to hear this has been your experience. Please reach out to our Customer Happiness Team so that we may assist you with filing your warranty claim. Thanks! AfterShokzCHT

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Disconnects often, headache from vibration

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is good but you can still hear your suroundings. Cant really use it to answer calls. If you have them on your head but aren’t actively using them they disconnect from your phone. So if you get a call you can’t push the button to answer. You have to get your phone out and reconnect to the headset. I also can’t stand the vibration. It gets heavier as you turn up the volume and will give me a headache.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not my preference

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not my preference in my opinion I work in loud conditions and I had trouble hearing who I was speaking to but overall if you are just gonna be listening to music it was ok not great

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Loose

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are too big they feel loose on my head and ears.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello- Shokz here! We're sorry to hear you're not completely satisfied with the fit of your OpenRun Pro. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thanks! AfterShokzCHT

  • Rated 2 out of 5 stars

    Shokz Bone review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality was poor. Apple ear buds provided cleaner sound but less security while exercising

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Crappy Customer Service. Crappy product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after 90 days. Have been waiting 60 days for warranty pair to be shipped. shokz customer service horrible. Lots of not good reviews for headphones. After, I bought them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never Delivered

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t received the item, support said my ticket would be escalated in 7-10 days but that’s passed. Entering month 2 since purchased.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not for me

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didnt like this product at all from sound to fit to style. Its not comfortable and doesnt look cute on at all.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello- Shokz here! We're sorry to hear you're not completely satisfied with your OpenRun Pro. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thanks! AfterShokzCHT

  • Rated 1 out of 5 stars

    Very disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t like the way one of them fits my ear. It makes it sore so I can’t wear it all day.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello- Shokz here! We're very sorry to hear this has been your experience. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    aint worth the money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heck I wish I could get 2 hours out of a full charge..

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello- Shokz here! We're sorry to hear your OpenRun Pro is not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    Headset

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crappy sound quality not worth the 200 that it comes out to be

    No, I would not recommend this to a friend