Customer Ratings & Reviews

I had to contact customer service. Being new to this product it was tricky to use. After I got assistance It was up and running in no time.

No issues with emailed code . Worked as extended!!

Box is sorta easy to set up just read and follow directions. Wifi lasts about 2 weeks with the 40gb card at average use. Good quality wifi. No cutting in and out. Would recommend.

Fast process. Custom service was also exceptional.

Haven’t used yet but have used in the past easy to use

the product works fine, customer support process for is the pain point

Pretty sure you don’t actually get 40GB of data plus there was a lot of confusion and the store acting like they had a hotspot with the wrong serial number saying it wouldn’t work unless they changed something. Not impressed at all. Wish I had my money back on this one!

Easy to use - works great for presentations on the go.

Everything was great and i would recommend this to anyone who is looking for intenet on the go because you can take it anywhere with you. Its small and convenient

We were happy with it. Just wish there was a $50 mobile hotspot .

Purchasing the 40gb data refill card for my Simple Mobile hotspot was fast and easy. The digital code was delivered to me within an hour and I was able to add it to my account.

Don’t buy this online, I ordered this in late February/early March and still am not able to redeem my code to get my sim activated. Poor service aswell, chatted/ chatting with support and they can’t even activate the sim nor give me my refund for the product I paid for. Will never purchase another.

Cant beat the price other companies charge 25 or 30 for 10gigs

Easy to use for sure. Would like more data in the future.

Zero!!! When you buy a hotspot and gig card Bestbuy automatically activates the chip. The only way you can find out if your hotspot works is to use your card. The hotspot didnot work at our property even though many other property owners have T-Mobile hotspots. When I tried to return both the card and hotspot they said they can’t refund an activated chip… which they activated and the hotspot won’t work without!!! This is quite a racket. Nowhere did it indicate it was automatically activated!! It did say it was non-refundable but not in any context. So you can by a hotspot but if it doesn’t work you are out 49.99 because you have to have a prepaid card to see if the hotspot works!!!

So nice to be able to use this while traveling. Was able to activate and use just when it was needed. Able to connect several devices.

effective and helpful - I buy it as needed and love it!

I feel like for 50 dollars the customer ahould get to GB. A dollar per gig

great product, only problem is talking to a real person if you have any issues . automated service wants a simple mobile phone # to get help. but i dont have cell service with them

Could not use becasue the mobile hot spots would never work. Simple Mobile apologized and said the activation codes must have a problem. I bought two hot spots and neither one would connect. Do not get devices from Simple Mobile.