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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 670 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers have good things to say about the Shield Home Security System's ease of use, installation process, and app functionality. Many appreciate the system's performance and the inclusion of a keypad. However, some customers reported issues with the motion sensor sensitivity and the siren volume. Concerns were also raised regarding the necessity of a subscription for remote monitoring and app features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 670 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy setup with no tools

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to install in a rented house. System very easy to install with no drilling, no wires and no tools. Was up and running in just minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did my homework on security systems.simplisafe was very affordable and very easy to install. I am very happy with this purchase and recommend this for your home or apartment.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    System is easy to set up and offers good monitoring for a very nice price. Also, the system offers camera recording options for up to 10 cameras at no additional cost.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it! Absolutely easy to install and use. Now we feel protected and secure.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. It comes pre synced with all the sensors. It has all the features you need from an alarm system. I use this in all my properties during renovations.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    SimpliSafe - Shield Home Security System - White

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system, easy to install, company very responsive.. customer support great, very happy all around with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    does what it says

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great simple to set up just don't trust the tape that comes with it not one of the sensors stayed. Had to go out and buy double sided tape for the sensors

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SimpliSafe has been great. Easy and user friendly interface with install instructions. Switched from another company and have been pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Easy to set up

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were able to install this without drills, ladders or men. We got it up and running within hours I live it and now have secured my home.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Can’t beat this for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this installed in my apartment and it’s night and day easy to install and guess what it really works , had it for 2 months now with no complaints

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best security system around

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best system out on the market by far. It was inexpensive and extremely easy to install. I'm very satisfied with this product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Simple Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty simple to set up. Had a couple connection issues; but, believe they are solved.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Simply Safe package

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We ordered online & picked up within an hour. We had Geek Squad install and worked w Simply Safe for service!! Love it and very affordable!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up, great system so far. I would recommend this to anyone not wanting to pay a lot for home security.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Monthly subscriptions are bad

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and easy setup, but you cannot control it from your phone or get alerts on your phone without the monthly subscription.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great for home security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and install. No contract required but inexpensive if you need. Many options. My only complaint is that the video doorbell must be hardwired.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome home security system

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great DIY home security system. Very easy and quick to set up. Lots of additional add ons that make it a complete system

    I would recommend this to a friend
  • Pros mentioned:
    App, Ease of use
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Fantastic DIY installed home security system

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic DIY installed home security system. Very cool do it yourself home security system, with plenty of included sensors, and even a FOB. You can use the app to arm and disarm your alarm system. The app will allow you to make a custom pin remotely for a short period of time, maybe for a visitor you do not want to have the permanent PIN to. If you happen to have a camera (not included here), you can access it live, or access the recording from an alarm trigger. The keypad is completely wireless, battery lasts up to 2 years. Keys are all backlit. The keypad screen basically stays “off” until you touch it. The base station does both wi-fi and cellular connection for your monitoring service. Setup of this thing is cool, it has voice prompts for setting up the system, and also using the system too. The colors on the base of the light will change colors to show you when the system is armed. The base station looks pretty cool too, very subtle and fairly small. Door sensors are very small, much smaller than my previous very old traditional alarm system. I had no problems with the range of the sensors in my 1,600 sq foot 2 level home. Comes with sticky pads for sticking onto doors or sliding windows. The included motion sensors are also pretty small stick the same as the door sensors and have about the same range in my home. I have my base station in what I guess would be the center of my home on my main floor. No problems with a dog triggering motion detector when the alarm is armed either. Not sure how that worked out, but it did. The siren alarm is pretty loud, though simplisafe also sells an extra alarm siren you can add into this base kit. After setup you can setup your remote monitoring online. You are not locked into a contract. You are a month to month customer. You can even specify which kind of alarm triggers will send out an emergency response, vs an alert to just you via the app. Have a NEST thermostat? Great, because this will integrate into this alarm system so you can check that too. Now, SimpliSafe also sells other add-on devices you can buy separately ala carte, video camera, extra alarm sirens,smoke detectors, panic button, and more sensors if you need them, but for me, I will first be getting the water sensor, which are really inexpensive per sensor, and a freeze sensor. I had a pipe freeze and burst in the past, and this would have been great to have so that I could have shut the water line down faster before it did more damage! All in all this is a major upgrade from a previous over 15 year old alarm system which only worked via my hard wired phone line. The monitoring service is cheaper too!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    perfect system

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the system, easy install. I would advice using the screws with the tape as we had one fall and trigger a false alarm

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Love this system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its attractive and works well. The system voice is pleasant when I turn it off and on. Its very Affordable including the monitoring fee. Love it!

    I would recommend this to a friend