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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 670 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers have good things to say about the Shield Home Security System's ease of use, installation process, and app functionality. Many appreciate the system's performance and the inclusion of a keypad. However, some customers reported issues with the motion sensor sensitivity and the siren volume. Concerns were also raised regarding the necessity of a subscription for remote monitoring and app features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 670 reviews
  • Rated 5 out of 5 stars

    Great System!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this system, extremely easy to use and set up! It couldn’t be easier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product and service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Every thing works as promised. Monitoring service is exactly what I wished for. kudos to my technician,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So EASY!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! I wish I would have started using them years ago!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ease of use

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife loves the dimply app driven use. It gives her the peace of mind to have an additional easy use system in the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best security system for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read lots of reviews on security systems .this is the best for your money .the only down fall is customer service take a long time to get help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Scottnkel91

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had Simplisafe for many years and bought this for my in-laws house. Great company and great security system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Security System

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great security system. Beats the old one we had. Customer service has been fantastic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feel safe! It works well. We used to have the Ring. We were ok with the ring but I just think this product is easier to use!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, lasts long and good quality. Definitely a great deal

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish the minimum “away” timing could be less than 30 seconds. Also can’t control alarm from the app unless you activate it as well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Great for anyone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to setup, I wish the app gave some more feedback but overall it’s a great system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He got the job done

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very efficient, courteous, and professional. He got the job done in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with SimpliSafe and BestBuy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with SimpliSafe and the Geek squad for the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Easy To Use and Setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that this system doesn't need Wi-Fi. As a landlord, we don't always have Wi-Fi in our houses but need security!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera and super simple to set up.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Added the extra protection I was looking for. Love the key ring remote and the ability to access the system on my phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    An easy to install DIY alarm system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system was easy to install. Not having to be locked into a monitoring contract with an early cancellation fee is a plus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So easy to set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my niece and system is so easy to set up and I feel she and her roommates are safer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely satisfied with this product. I had some doubts, but after looking into reviews I said what’s the worst that could happen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Piece of mind

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had simply safe at my anther house and it very nice to have

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely a wise buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system is wonderful, and it pays for itself with the money saved in comparison to our former monitoring company.

    I would recommend this to a friend