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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 670 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers have good things to say about the Shield Home Security System's ease of use, installation process, and app functionality. Many appreciate the system's performance and the inclusion of a keypad. However, some customers reported issues with the motion sensor sensitivity and the siren volume. Concerns were also raised regarding the necessity of a subscription for remote monitoring and app features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 670 reviews
  • Rated 4 out of 5 stars

    Very good system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ease of set up, great customer support. Does everything great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just the perfect security system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was simply amazing .. it surpassed my expectations...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Security System!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup!!! Love the wireless feature!! The best system I’ve had!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy and affordable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great security for those that are on a budget.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Razzle Dazzle, Mr. Snazzle

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Custom white. Off-white. Whistle tight. Let's get it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product but cheaper from manufacturer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good startup system...especially for an apartment or condo

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SimpliSafe - Shield Home Security System - White Easy install!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple & Safe

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy Install and Safety for my family while at vacation home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it about a month now, works as advertised. No issues.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy setup

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This security system is very easy to install yourself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best alarm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is a great product very good for the price a cheap monitoring service .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great security system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fact we can turn on and off from my phone works amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best product I have purchased at best buy. I feel safe at home!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    jury is out//havent opened yet

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i will update when i connect// for now still untried

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Simplisafe!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade from the original version. Highly recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Home security system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A perfect system for easy monitoring and sense of security.

    I would recommend this to a friend
  • Cons mentioned:
    Monitoring

    Rated 2 out of 5 stars

    misleading

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To use this item with your phone it cost 25 per month, if you don't pay the monthly fee it is worthless.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Don’t Purchase this Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this System thinking it would be great, but it isn’t. It does not help you out. The Base says it is not compatible and it doesn’t talk to each other. You need to contact SimpliSafe when a customer purchases your product so they can try and get it to match up. I set the alarm and within 30 Seconds to 1 minute the alarm says there is a Burglary in progress. It could be you have an old system. You need to contact SimpliSafe and speak to them. You need to check out you stock. You need to do this with all you security systems and other devices. I will be returning it for a full refund!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Feel protected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was simple. Protection is amazing!! Go buy SimpliSafe.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good security system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product overall, and reasonable monitoring price.

    I would recommend this to a friend