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Customer Ratings & Reviews

Model:
SS3-LK-WN
SKU:
6368149
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Customer reviews

Rating 4.2 out of 5 stars with 568 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are pleased with the ease of use, installation process, and sleek design of the Smart Lock. Many appreciate the included keypad, auto-lock feature, and its compatibility with the SimpliSafe app. However, some users experienced issues with the lock jamming, connectivity problems, and occasional calibration difficulties. A few also reported challenges with battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 568 reviews
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Great, but features are limited

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with the simplisafe app and is great because it works without removing the front of the door lock. Also disarms the alarm when the door is unlocked. I wish it worked with the apple watch though.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Simplisafe is Simple and Safe

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SimpliSafe products. No extremely expensive monthly fee, NO CONTRACT for service. Easy to install and use.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this a lot. Easy to install and use. It was also free with the package I received.

    I would recommend this to a friend
  • Pros mentioned:
    Auto lock, Installation, Keypad

    Rated 5 out of 5 stars

    Love my SimpliSafe lock

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install; love the keypad OR key feature. Locks automatically, so I don’t have to worry if I locked my door.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to install and use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was super easy. It is so simple to use and easily connects to the app. I haven’t had any issues with it at all.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Peace of mind

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have taken my smart lock to every house I have lived in over the last 3 years!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent option

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve got it on promotion, excellent piece if equipment for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    smart lock wi-fi

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this lock works , i have the hole system, for my house i would get the hole system if you started with SimpliSafe,

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 4 out of 5 stars

    This thing is great if it fits your lock

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this expecting it to work with my deadbolt and sadly it didn’t. The bolts for my kwikset deadbolt were too long to securely attach the bracket that this thing attaches to. I explained my issue to SimpliSafe and they told me my lock wasn’t compatible. They offered me 3 months of free monitoring because I was forced to get a new deadbolt. I purchased a Schlage deadbolt from Home Depot and it worked perfectly with the smart lock. SimpliSafe did provide good customer service but I wish they would submit a compatibility list. They make it seem as though it will fit on any single cylinder deadbolt but that isn’t the case. If you have Schlage locks, you’re good to go. Be careful with kwikset though. They may not be compatible. Not sure of any other brands. The technician at SimpliSafe recommended the Schlage.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these locks. Easy to install and works with whatever dead bolt you already have.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Does the job.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does exactly what I need it to do. Very easy to install. Great addition to my Simplisafe system.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Works perfectly

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great; major life upgrade. Easy to install. I recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Keypad

    Rated 5 out of 5 stars

    Smart lock that works

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smart lock that just works for getting into the house or garage.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Keypad

    Rated 5 out of 5 stars

    Peace of Mind

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this so much that I bought another. Gives me peace of mind that when my husband leaves the door unlocked it will lock itself. I love the keypad for entry especially when I don't want to fumble for my keys. Also great for guests, because you can give them their own code so they can get in your house if you need them too without worrying about giving out/getting back your keys. Install was super fast and easy too.

    I would recommend this to a friend
  • Pros mentioned:
    Auto lock, Ease of use

    Rated 5 out of 5 stars

    Affordable option for smart lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend SimpliSafe Smart Lock. Note that you do need the SimpliSafe base unit for the lock to work, however, I recommend their security system and you also need the base unit for that. Easy to install and I did not have to wait when I called their help number. My favorite feature is that you can set the door to lock after 30 seconds so I never have to worry about locking the door.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Easy to set up. Even better as we got off on sale, “dream of the day.”

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Unlock without looking for keys!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love getting home and being able to unlock my house without looking for keys

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great deadbolt

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This deadbolt and keypad are great to add to the SimpliSafe security system. It is easy to install and looks good. You can set how long before the deadbolt locks after closing your door and it is simple to unlock or lock from the keypad. I bought one for the front and back doors.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 4 out of 5 stars

    SimpliSafe A Solid Lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall very good lock which was relatively easy to install and use. One drawback is that you can't set codes for people to use independent of the alarm system.

    I would recommend this to a friend
  • Pros mentioned:
    Auto lock, Ease of use

    Rated 5 out of 5 stars

    Great Lock System

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with my Simplisafe alarm system. Make sure you have a standard style deadbolt. Some of more decorative and unique locking system deadbolts won't work. Once i got that corrected, the lock works great. Set the alarm and it locks or unlocks the door. Use the FOB to unlock the door for grocery store runs and not fumble with keys. I love it.

    I would recommend this to a friend