Customer Ratings & Reviews

Well, to start -- I tried to "save some money" by purchasing a "Simplisafe doorbell" off a popular auction site. Looked official, the parts and materials in the box looked all right, but the dang thing would. not. work. My husband checked the installation and couldn't find anything wrong. I bought a WiFi extender and still no luck. Finally gave up and bought a GENUINE Simplisafe doorbell. Gee whiz, it was easy to install and worked right away the way it was supposed to! Lesson learned.

Door bell worked well for a while. Then it stopped. Sent me a new one, works most of the time now. Sometimes you can see the video sometimes you can’t. I’d say 70% of the time it does it’s job. But that other 30% is ANNOYING.

Poor Quality control from Simplisafe. This item was returned because it did not work. Purchased another item from a different store and it worked perfectly. If your unit does not work perfectly, RETURN IT. Simplisafe products have poor quality control. The Simplisafe rechargeable outdoor camera is MUCH BETTER than their doorbell!! Better video, audio and quality overall than this item.

This doorbell is very good. Sleek profile compared to others, easy to install, app is ok. Only problem is that their app is not compatible with the new iOS so you do not get any alerts. The Simplisafe app shows alerts in settings, however there are no alert settings on the iPhone or iPad. Customer service was no help, each time they wanted me to do the same troubleshooting steps, once I even removed the doorbell to hard reset it. I waited over a week with no results. The fourth call I had with customer service, that told me they have no record of me calling! Really, a security camera company has no record of my three extensive calls, two emails and two social media queries. Makes me wonder how good they really are for security. Ultimately had to return it before the return period was over.

Once installed thoroughly enjoyed. Initial installation had to be supplemented with part from SS to counter humming noise from home door bell chime . Part came quickly install simple and solve the humming noise from 21C electronics meeting the 20C electricity.

Awesome item works great and has a great picture that you can see everything going on.

Great picture quality, was easy to install, have had very few false alerts from cars driving past house. Would recommend this one.

Fairly easily installation and I’m not much of a DIY’er. It runs on wifi so if WiFi ain’t working neither is this camera. However the frustrating part is even when wifi is working (my WiFi is pretty good and works 99% of the time) the camera randomly disconnects and stays disconnected for extended period of times. It hasn’t worked for three days now, I reset it and reconnected it to WiFi and it worked for about 5 minutes before disconnecting again, very frustrating for something that is supposed to be standing watch 24/7. I wouldn’t get this camera unless you already have SimpliSafe. It integrates well with rest of SimpliSafe system and stores video for about a week if you pay the $5 a month for camera recording. Clear day/night vision and motion sensor is instant notification (when it works)

This was a great addition to our simpli safe home security system. It is nice to see who is at your front door and it links with the same simplisafe app that you use for your home security. I wish simolisafe would make an angled bracket for it but other than that it is a great product.

The doorbell cam was very easy to set up. Also very clear picture

The Simplisafe video doorbell is a breeze to install, just a few buttons on your security panel and connect it to the app. It provides a really clear picture and the 2 way communication is great. Even when I'm away from home there is very little delay when speaking to someone through the doorbell so they can't tell if I'm home or not. When the doorbell is used with the Simplisafe smart lock I am able to verify who is at my door before I unlock it for them.

In checking it out and reading all about it it is a great unit. However, I returned the unit as it turns out my doorbell was battery powered and not wired. I call SimpliSafe and they are developing a WiFi'd one so I will wait for it. I did check with an Electrician and due to my house being built in 1948 it would have taken too much and I didn't like what they were going to do. I love SimpliSafe - they are great.

Super easy install and set up! Impressed with the video quality. No false pickups due to wind or animals thus far...

This was the perfect addition to the existing Simplisafe alarm system. I did have to go to Comcast and add signal extenders in the form of the Xfinity Pods. Once those were added the signal was great, set up went fast and easy.

Easy installation and good camera with awesome video. The night vision video is not the best, but does what we need it to do

My wife and I love this new doorbell. It works flawlessly and is relatively easy to install (I'm NOT a handyman). However, there is a known issue with certain (most?) doorbells that will most likely require a call to customer service and some additional installation. It's worth the extra effort.

Very easy to install nice quality piece of equipment. Very pleasant picture love the way it works and scans to whole yard

The unit installed easily to the home wiring and was easily accessible to my my cell phone. Based on the size of the unit, location of the wiring it was difficult to have the unit flush with the exterior of the home. The functionality worked, but there was a 2 second delay on the video and the audio only allowed one person to speak at a time. The person it was purchased for was not the most tech savvy person, so the additional effort of going to the opening up the app was a little too much for them. As I said in the summary the unit worked okay, but it was below my expectations. Had I know the limitations I may have purchased a different model. Some of this falls up on me for not doing enough research. While I would recommend the unit, I would let the limitations be known up front.

I know the price might be a bit high (as my entire system was only $30 less), but I feel the addition was worth it. It is easy to install (pending you already have doorbell). I did have an issue reading the QR code when installing as the glare from outside. I did bring it inside and was able to sync it. I love the product since purchasing. I get notified every time there is movement. With shippers leaving packages on your doorstep , it is good to know that you can have a piece of mind if anything happens.

Very clear camera and easy to install. I highly recommend this doorbell for your SimpliSafe system.