Customer Ratings & Reviews

The doorbell camera works good for the porch area.

Very easy to install and get up and operating (less than 1 hour including removing old door bell, rewiring, and hook internet hookup). Not as many options as Ring- but does the job.

Bought this for a new home and have been very happy with it. senses motion really well, sometimes a little laggy but mostly very good

Great addition to my Simplisafe home system. Easy setup and installation.

We replaced our Ring doorbell with the SimpliSafe so that we can share the same app as our home security system. The simplisafe doorbell underwhelmed and we did not like the fact that once it receives motion it won’t sense anything else for 5 minutes. We ultimately returned the Simplisafe doorbell and reinstalled our Ring

It meets my expectation, the item price is reasonable and it is easy to install. Have a customer support quickly.

Great accessory to add to your Simply Safe system. Highly recommend this and the camera works great!

Camera takes good pictures. Very clear. Highly recommended to anybody who wants to have a video doorbell.

The video doorbell does exactly what we need it to do. We wanted something motion activated to help us monitor who is coming up to the door and this does exactly that. Also, the app notifies us when the motion sensor is activated which is nice. We are able to tie this into our existing set up and only use one app.

This works. But doesn't pan, the Zoom is a digital zoom, and you can't watch the camera for very long without it losing connection. Probably because it's kind of far from the router, but it's a doorbell... It's going to almost always be far from the router.

Works perfectly with our Simplisafe alarm system. Even if you don’t have an entire security system this doorbell is awesome. Always see who’s at your door and even talk to them.

The SimpliSafe-Pro Video Doorbell is an excellent product with quality viewing. Installation is easy with step by step instructions.

If you have the Simplisafe package, then it would fit right into the configuration. It’s just hard to resist the cheaper and just as good options such as Wyze, Ring (certain models), etc. even if they are not part of the same brand. It’ll just be another app to open and use, so it depends on your preferences.

Good doorbell for the price, clear video, speak and hear good

I have a SimpliSafe alarm system and was happy to see that SimpliSafe came out with a doorbell camera a few weeks ago that is supposed to be compatible with their alarm system so I decided to purchase this item. I’m pretty tech savvy and figured this would be a quick and easy setup. I went through all of the steps to connect the doorbell camera as described through the SimpliSafe app. After over 30 attempts the doorbell camera would not connect to my system. It would always say “the WiFi password you entered is incorrect” even though the password entered every time was the correct password. I called and spoke with a rep from SimpliSafe 3 times and all 3 times the reps seemed to not really understand their product. They would put me on hold for several minutes so they could speak with someone else in their office to learn more about the product. They had me confirm that my WiFi router was using a 2.4ghz channel and that the signal was strong enough to reach my front door, which it was. After almost an hour of talking to reps they decided to send me a replacement doorbell camera because they felt maybe the product was defective and asked for me to send it to them once the new one arrived. After waiting 2 days for the new one to arrive I immediately attempted to connect it to my system. It connected to my system for about 20 seconds and showed a grainy/delayed picture. It then shut off and the new doorbell started to say the same thing as the previous one, “the WiFi password you entered is incorrect”. I attempted to connect the product over 10 more times but it never worked. Not only was this purchase a waste of money it was an even bigger waste of my time. It’s several hours of my life I’ll never get back. I will be attempting to return this product to Best Buy and the replacement product back to SimpliSafe ASAP. I quickly learned that SimpliSafe’s doorbell camera doesn’t come close to competing with Ring. This experience has frustrated me so much that I have decided to cancel my alarm monitoring service with SimpliSafe, disconnect their alarm system from my home and purchase alarm equipment with monitoring from Ring instead. I suggest staying away from this doorbell camera. Save your money and time! Try a product from a competitor that’s been in the market for awhile and has a proven track record of being reliable.

Didn’t have an existing doorbell but I had my uncle hook it up and he hook the cords from kitchen light to SimpliSafe doorbell camera

Bought this to add to my SimpliSafe system. Works great and provides cell phone notification of movement at your front door as well as recording the event.

My first video doorbell, so historical perspective, but the included instructions were good, and pic quality is good. Planning on installing a basic SS security system.

Added to my pre-existing system with no issues. 15 min install and was up and running.

This doorbell cam is the biggest piece of crap that I have ever had the misfortune of using. Bought from Bestbuy and will be returning to Bestbuy. Lets start with the setup. Its actually pretty simple, unscrew your old doorbell, detach the wires, attach the base plate, reattach the wires. Unfortunately this was about the only simple part of this "Simpli"safe camera. Cue the constant disconnects from wifi. My wifi is good I have a mesh system and have coverage over my entire home. All my other devices connect fine, but this doorbell will not. Sooo, you unplug it from the wall, reset it, plug it back in, re add it to the phone. Sometimes you will have to do this multiple times before it will connect. Its very finicky. Each time you do this pocess it will take 15 -20 min. The camera then worked great!.. For all of 5 minutes.. before i would disconnect again and you have to start the process all over again. Do not waste money on this thing! It will only cause you frustration! I now have two very nice holes in my siding from where this thing once was.