Customer Ratings & Reviews

Thought this would be a prudent buy since it would work alongside our alarm system (which works great!), but we have gone through three of these due to problems connecting with our internet and poor interaction with the Simplisafe app. Video is often cut short or unavailable, but no one at the company can figure out where our problem lies. Probably should have tried a different brand

I bought this when it was on sale. The wireless served to be a little weak, but when I added a WiFi extender and it had worked flawlessly.

Easy install. Customer service is not the best trained. Overall satisfied for the price.

Install required if no wires to begin with........

I gave them 5 stars for I know they would work if you have a good internet with upload speeds over 2. Unfortunately for me I do not, so I had to return this product. I have seen these work; know that they do, but not with my internet.

Great product. The only thing I would improve would be the scope or range of the lens to cover a wider area.

The SimpliSafe video doorbell is SimpliSafe’s late entry into the home entrance camera market, following Google and Ring into the realm. The SimpliSafe doorbell is much easier to install than the Ring video doorbell, which needs an adapter and modification made to make it ring your inside chime when the doorbell button is depressed. Capable of handling voltages of 8-24 volts, this connects right to your existing doorbell in the house & needs no additional modifications made to the chime to make it work right out of the box, something I found highly attractive, especially if you’re installing this with less than a high level of comfort messing around with things in your house. The doorbell connects simply with a back panel with 2 wire screws, then the doorbell component slides down onto the back panel. This installation was also easier than Ring which connects the wires to the button assembly itself, meaning you have to hold on to the whole unit while doing the wiring. Here you can simply secure the back panel to the wall, then connect the wires. Much simpler to do without additional hands. Camera quality is very good, full HD with a 162-degree range of view. False notifications and areas to “see” and “not see” are configurable in the app (like other doorbells), allowing you to “black out” motion detection of a nearby road or sidewalk to avoid constant false alerts. It boasts HDR camera capabilities, which increases contrast in shots with high backlight or on cloudy days. At night, the camera automatically displays infrared imaging which is still decent quality. Zoom and pan is done digitally; there are no moving parts to the camera for optical zoom/pan. Recording is essentially always on, and when motion is detected it not only records from the moment movement is detected but also tacks on 3 seconds of video prior to the detection, so you get the full video of the subject approaching the door, not just the moment they appear in the camera. The recording continues for about 1 minute after the motion has ceased, otherwise will continuously records so long as motion is present. From the app after notification (which is about 1-2 seconds from the moment of motion/doorbell press), you can interactively speak with the individual, but only the person at the door is recorded – your responses from the phone are not recorded, which probably isn’t a huge deal but it would be nice in the event you needed to present this to the authorities that you could present the whole conversation. When viewing the camera via the app, you can see live view, of course, but do have to press record to capture anything that wasn’t already recording. Again, not a huge deal since recording is automatic on motion, this would only be a deal if you were trying to record something in the camera’s view that is out of view, perhaps a car parking at the street that wasn’t activating motion. Recording is stored in SimpliSafe’s cloud, and in order to store recordings for 30 days you must subscribe to their “interactive” service (which for me wasn’t any additional cost since I have the interactive subscription for my existing SimpliSafe alarm system). Camera views are then aggregated into the same website/app as my alarm system, which made it nice to access everything in one location. Being that Google has a doorbell, and Ring is owned by Amazon, SimpliSafe continues to frustrate with their lack of integration with home automation (Google Home or Amazon Alexa). You cannot tell the system to record or answer (nor change the SimpliSafe alarm system status) using in-home automation. They continue to claim they’re working on that, but it’s been quite a while and they have not demonstrated any progress (and are poor at communicating updates to customers). I like the ability to tell Google “good night” and have the automation steps include arming my alarm and changing doorbell states, and until they introduce those integrations I believe they will continue to lag behind Google and Ring as a whole. In the end, this is a very easy-to-install, quick-to-configure doorbell that is good as a standalone or in conjunction with any existing SimpliSafe home alarm system. Those who have SimpliSafe home alarms should give this a very heavy look based, if on nothing else, the one-cost integration of your camera recording with your alarm monitoring subscription.

It does everything in the description fine, timely alerts to phone for decried activity. I just wished it came with an angle mount option.

Cheaper alternative to the other, more expensive video doorbells, especially if you have the SimpliSafe system. The video response can be a little slow when you open the app after getting a notification, but other than that I love it.

Interesting that the doorbell was the hardest part of my system to get up and running. It required a wifi extender and even with excellent connection strength and speed still drops out of the network a couple of times a week,

There are several doorbell options but this one works with the Simplisafe system and they offer free recording with your service.

Replaced our existing SimpliSafe with a new one. Works fine just wish you didn’t have to pay extra to record.

I wanted our video doorbell connection to Simplisafe our alarm company. It requires less voltage than similar models.

Let me preface, I have SimpliSafe home security and added the doorbell to my security setup. Overall, videos are clear and crisp. This doorbell is well done. My only critique is that the two-way speaking feature is a slightly delayed. I don’t know if the delay is normal with other manufacturers, but it isn’t that much of an issue.

I purchased the device thinking I could connected with battery but the only way to connect is to power.

Love the Simpli Safe doorbell. Sleek design. Camera works well.

I am very happy with how easy and effective to use SimpliSafe, Very satisfied customer here.

Now that we troubleshot everything it works great but the initial set up wasn’t the easiest

Very easy to install, WiFi connection gets funny on one of em. Overall happy with the system still

New system, still learning the quirks, so far so good.