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Customer Ratings & Reviews

Model:
SS3-DOORBELL
SKU:
6298604
$169.99

Customer reviews

Rating 4.2 out of 5 stars with 918 reviews

Rating Filter

Rating by feature

  • Video Quality

    Rating 4.4 out of 5 stars

  • Mobile App

    Rating 4.4 out of 5 stars

  • Sound Quality

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers frequently mention the good video quality and ease of use of the Video Doorbell Pro - Wired. Installation, overall performance, and night vision were also mentioned as positive features. However, some customers have noted issues with motion detection and WiFi connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 918 reviews
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, great connectivity, the only down side is you have to have a full SimpliSafe system in order to use amazon Alexa or receive full ap access

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New doorbell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works ok but the camera screen in the app is pretty small.

    I would recommend this to a friend
    • Brand response from Michelle
      Posted .

      Thanks for the feedback! If you enable screen rotation on your phone's settings, and turn your phone sideways while watching a video, the video should switch to full screen so you'll have a much larger view. SimpliSafe

  • Cons mentioned:
    Motion detection

    Rated 1 out of 5 stars

    Horrible Motion Detection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will not detect even a UPS truck driving in front of it. Worst motion detection technology I can imagine. I am looking at an alternative and probably returning this.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Simplisafe

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice add on door bell for those with Simplisafe security.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love SimpliSafe

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this, my only issue has been WiFi issues. But who knows if that could be an issue with my house.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just Okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a SimpliSafe alarm system for years now so I thought why not have the matching door bell camera. It work okay but is nothing special. It is also large as far as depth goes. The Skybell I had worked much better than this one does but unfortunately the Skybell ran into a problem with connecting to the network.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Better go Ring, Arlo, or Google!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not my first choice for doorbell security. Maybe just a bad unit bought for my mom six months ago then just stopped working. No power surge or anything id go Ring or Arlo if you are looking for a doorbell or Google all of these seem to work better and last longer from my experience.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    SIMPLY WON this one.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the clarity and reliability. I would recommend this over the ring equivalent and i own both

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not as good as ring

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as effective as ring for individuals that don’t ring the bell.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only real issue I have is mic quality suffers if it is windy outside.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fit for my house.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera is a great fit for my house, it turns on automatically, records the event and see everything in really wide angle. Buying another one for the back door.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the simplisafe camera easy install and setup make sure you have the monthly membership with simplisafe so you save videos and use the server.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    So So Safe

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While this video doorbell is indeed easy to install, it does have issues. First, it is fairly narrow and in my case didn't completely cover the holes from the original doorbell that it replaced. I had to install it on a wall 90 degrees from the door as there was no way to move it from the existing location without major stucco repair work. At this angle it only triggers about 80% of the time. Not sure if the angle is the issue or if it is just the way it operates. I have read other people have the same issue even with it mounted on the same wall as the door. I bought this as part of the Simply Safe alarm sysytem. To actually view recordings of activity you have to pay for the higher priced monitoring service as well. So all the $15/mo advertising does NOT include video doorbell recordings. Separate review for the alarm system....

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Simplysafe is the bomb

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great deal. I have my winter place monitored 24x7 with SimpliSafe. the main system works over cell towers but the video for the doorbell works over your WIFI.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but not great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected but falls off of the network on occasion

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good ringer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's very convenient to have if your at home or if your not at home! :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Best Buy Total Tech installed and installers were great. Very committed to detail and set up was perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Neat doorbell

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Neat doorbell, works great, love it. I highly recommend you buy this one if you need a camera doorbell.

    I would recommend this to a friend
  • Cons mentioned:
    Motion detection

    Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The motion sensor dose not work! Has problem picking up movement even in the highest setting! Can’t even watch live footage even though it’s a option! Will be returning

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Jv2427

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Simply safe lives up to reputation.

    I would recommend this to a friend