Customer Ratings & Reviews

The picture isn’t as clear as I wanted it. Overall a goof doorbell.

Trash trash trash trash trash trash. Called customer support, they couldn’t figure it out. They don’t stand by their product and are not very confident when they are talking to you about their product. Had the router one inch away from the door bell and it still dropped connection while none of my other devices dropped connection.

Very pleased with ease of installment and picture clarity

good choice of 3 colors to use--cream, mint, black

Perfect fit and great quality, would definitely purchase again

Great Video Doorbell! I Highly recommend it to everyone!

The doorbell works well, but with no smart home integration it's pretty lacking compared to other video doorbells.

Seems to lose connection with WiFi network about once a week. Not sure why but defeats purpose of remote camera. Perhaps issue with network?

Great price and good quality I totally recommend it

Amazing product! A must have for smart home owners!

It did not work. Had to send it to SImplisafe for replacment

I didn't do my homework. Did not know this is $60 a year when Ring is $30. It could have been the installer but the picture was gray, black & white. No color at all and has no choices like Ring so I went back to Ring. My rating is by my experience you might want to try it yourself. It get's good ratings from others.

Integrates well with my simpli safe setup. Very happy

I bought the doorbell because I don’t have a peephole in my door so I wanted so something simple I could do on my own and to see people that come to the door now I got the whole system which was easy to use

I had to return this item, due to the wiring in by doorbell. It was going to cost more than the doorbell to install.

This review is more of a warning to buyers of this product. Buyer beware that installing this device may not be as easy as the videos show. The device is now working well but required 2 trips to Home Depot and 2 calls to customer support. Bottom line, this device is not compatable with digital chimes! This fact would have saved hours if they told me that! Everything I learned was from the internet research I did myself to solve the installation issues. Thank God we have U-Tube and chat lines which customers told how they overcame various issues. Overall it was about 5 hours to get it up. Their other products were easy to install.

Bought one it was dead after talking with tech support, bought another it setup properly but would only detect motion when extremely close with sensitivity set to max. Reinstalled Ring doorbell and returned SimpliSafe doorbell. Just wanted my doorbell to be on the alarm system also.

I bought this back in Jan/2019. Everything was working fine until I had to recently update the wifi to a new wifi SSID/password. Unfortunately the doorbell won't read the QR code. Support said they would have to replace the device. HOWEVER, because I purchased it through a "third party, i.e. BestBuy" and unless I have an extended warranty with BestBuy and because I don't have the paid services with Simplisafe, they will not issue a replacement device. So the tl;dr is: 1. The audio is hit or miss if you try to do the 2-way communication (most of the time the people on the other end can't hear me). 2. It's app only, meaning you will have to buy another device if you want a chime without the app. 3. You apparently need to purchase their service to get any type of manufacturers warranty. The last one is a deal breaker to me as smart homes shouldn't require their consumers to pay for their service.

The doorbell camera arrived neatly packed, it felt quality, there were no missing parts. Instructions were easy to follow. Overall impression was of a refined if somewhat delicate product (for a thing to be installed outside and open to the weather elements). I was installing the doorbell on the brick wall, had to drill a hole in the brick in irder to install the doorbell. To install the doorbell first you attach the base plate directly to the wall, then you slide in the actual doorbell into that plate. For my brick wall the process of sliding the doorbell unto the base plate proved to be a little bit of challenge as the brick wall is not as even as siding wall for example. Since the base plate is relatively thin, some of the uneven surfaces of the brick wall were getting in the way of me trying to slide the doorbell onto it. I had to loosen the base plate installation screw somewhat in order to create enough space for the doorbell to fully slide in into the base plate. Once the doorbell slid in, I heard the voice from the doorbell instructing me to follow the installation from the app. Installed the app, created an account and then the next step was to connect to my WIFI. Since my phone was connected at that time to the 5G network, the app selected the 5G network during the process even though the same screen says that the system only works on 2G (not 5G). I had to manually select one of my 2G networks for the process to continue. The app displayed the code which I pointed toward the doorbell camera and the camera was added to the app, end of the install. You can select a $5 monthly service if you want to have the video recordings preserved, which are stored for 1 month into the Simplisafe cloud. Without that $5 service no recordings are stored anywhere (including your device like phone or tablet/iPad), you only get live camera view. The motion sensor has 3 levels of sensitivity. Initially I selected the highest level, but with that any time a vehicle drove by my street (without anybody approaching the door) the camera would record and send me an alert that the camera was on. Once i switched to the medium level that stopped, the camera would only be triggered by people coming to my door (not by the vehicular movement on my street). The quality of the video is okay, but not superb. During daytime it is somewhat fluid (definitely does not look full HD though it is decent) but you should be able to recognize people that you know. The night vision seems just average. If the person does not move, it is okay, but with the movement it becomes quickly quite blocky to the point that you might not be able to see the person clearly. Be also aware that while the horizontal angle of view is very decent, the vertical angle is not so much. In our case I was not able to see an entire face for an average height male standing relatively close to the door (2 feet) as the top portion of his head would be cut off. At the same time his feet would also be out of view cut off at the bottom. Another challenge is that while the horizontal angle is quite wide, the doorbell does not come with a base plate adjustment for corner installations, meaning that if your doorbell is away from the door and to the side facing forward, the oppositie side of the door away from where the doorbell is installed might not be entirely captured by the camera. The sound quality for the microphone is good. Keep in mind that there is a slight delay (about 1 second or so) between what is recorded and what is shown and that also applies to the sound. For all the practical purposes this doorbell works for me. Has the adjustable motion detector, night vision (even if not entirely perfect), reliable notification system, comes with a microphone so I can converse with the person at the door through the app and offer the ability to store the video recordings via the optional $5 monthly service. Overall, I am happy with it, though I would wish a side angle base plate would be offered, the vertical view angle would be somewhat wider and the picture quality improve a little (especially for the night vision). A very solid first attempt from Simplisafe with room for future improvement. For me it works for what it is intended. A good acqusition.

I was hoping to pair the doorbell with an existing simplisafe alarm system. The thought of having the same provider felt right. Unfortunately the doorbell camera is just not on par with Ring. The coverage is choppy. Most of the time the camera was disconnected. Missed notifications because it was off line. I returned and went with Ring. It’s just better.