Customer Ratings & Reviews

Quality and stability of the image is poor compared to the Arlo doorbell it replaced.

Unfortunately I sent this back because it wasn’t compatible with my doorbell.

I have not been able to put this up yet. Looks complicated.

Not compitable with digital chime boxes (which is 99.99 % of all current doorbells) It does not state this on Bestbuys website or the Simplisafe Box. Worst purchase ever.

Simplisafe has been improving their products significantly over the last year or so and have become a strong competitor in the home security market. As I've said in my review of their home security system, I believe their products are really only for very small homes, townhomes, condos. I really don't believe they are well-suited for anyone with a larger home except when it comes to this doorbell cam (sort of). They designed a good product with seemingly good hardware but they've poorly executed many things, such as the subscription plan and mounting/power options. It's important to remember that there're many options available in the doorbell cam market right now. SimpliSafe is the newest and offers the option of a complete package with its home security system. It really seems like they forced this product to be integrated into their full ecosystem and almost renders the doorbell cam completely useless without having that home security system. Having to pay $5/month to use this camera out of the box is absolutely ridiculous. Five dollars may not sound a lot money, however if you were to compare this two other competitors that at least offer some level of a free package, this device comes out to be significantly more cost. You'd be adding $60 a month to the cost of ownership of this device. Therefore, I cannot recommend this product to anyone that does not have the SimpliSafe home security system (with a monitoring plan) and plans on keeping it for a long time. As for the nuts and bolts of the device itself, it's sleek, looks good, and small. It would have been nice to have seen a recessed mount option that no other door bell camera manufacture has to offer yet, but that would've been really forward thinking. It would have also been useful to have a Mount to angle the camera left or right up to 90°. Many homes have the doorbell mounted 90° or perpendicular to the actual door so you're not going to get that straight shot that you're looking for. If you have an existing doorbell, the set up is truly easy and takes no time at all. All you need to do is swap out a plate and connect some wires. Connecting it to the network was fairly simple and straightforward. Overall time from un-boxing to live stream on my phone was about 20 minutes. The app itself as leave some to desire however as long as it can give me a live feed in relatively real-time, I don't have any complaints. When testing on my local network and faraway, the quality was good and the response time what's acceptable but not great compared to my much higher resolution security cameras. Overall, SimpliSafe needs to improve the app in connection speeds. Video quality and resolution during daytime was good enough to identify faces as long as you have the camera low and use the included wedge to angle upwards. It's important to realize that many thieves wear hoodies or hats and try to keep their head low to keep cameras from above getting their faces. If you mount this camera a little bit lower and using upward angle you're more likely to capture a clear shot of peoples face. In a well lit it area, the camera does a good job with its night vision. It is difficult to get very good nighttime video on almost any camera. That is why it's really important to have proper lighting where you have the camera mounted. It didn't great job in my situation in and area that was well lit. Pros: Video quality Ease of installation Look Size SimpliSafe home security integration (if you happen to own one) Cons: Subscription service Free service is basically nothing Lack of additional mounting hardware No back up battery Limited bezels Overall, I do not recommend this to anyone who does not have a SimpliSafe Home security system (with monitoring plan). Yes it is a good device, but SimpliSafe has fell short in many important aspects of this device. The cost of ownership is completely not worth it compared to competitors. Until SimpliSafe decides to offer a free service that has a decent amount of cloud recording included (7 days), there is no use having this product without paying $5/month.

Great product. Doorbell camera looks great. Buying one for back door

Despite adjusting the settings multiple times, the motion sensor continually had false alerts and often missed actual human activity. Not at all reliable. If you're already paying for SimpliSafe, it might be worth it.

I bought this because I have SimpliSafe home security products.... big mistake. This doorbell is embarrassing being it will not work most of the time people are at your door. It takes so long to go to video when someone rings the doorbell. I hate this purchase.

When our Ring died we thought we would change since we have the SimpliSafe alarm system and love it. We couldn’t get consistent notifications of motion....took it back and bought another Ring.

This should be a little cheaper almost a good product for the money.

The doorbell did not have as wide of a range of camera as we had hoped. Plus to see what the doorbell is videoing on your phone you have to pay the higher price monitoring. We did like the slim size of this doorbell-looks nice on your door.

Doesn’t power on (even when plugged into an outlet using the mini USB port). After reviewing simplisafe’s message boards, it appears I’m not the first to report this issue with a batch manufactured in 2020. It appears to be a firmware issue. SimpliSafe has yet to respond to my multiple messages. I have all their other equipment (alarm, video monitor, water sensor, smoke detector) and have had no issues.

Easy setup, great quality. Overall very satifsfied.

During the first couple weeks the doorbell missed maybe one quarter to one half of the people who showed up on my doorstep, but sometimes I get 30-40 notifications a day for things like leaves blowing in the breeze, fireflies or car headlights passing by. Switching the sensitivity to low hasn’t helped. Buying a separate wedge on eBay has helped it not miss as many people at door as it corrects for camera not having 180 degree field of vision but it makes the doorbell look pretty makeshift. Unfortunately I realized on day 16 that Best Buy’s return policy is only 15 days and not 30 or I would have returned it

I was never able to get this to work. I returned it back to the store. Decided to continue using my August Doorcam and Lock.

We have a Simplisafe alarm so I was excited to buy a compatible video doorbell but we ended up blowing a fuse on our doorbell. The second tech support person at Simpli Safe knew that their doorbell was not compatible with a digital doorbell. Sad, had to return and buy Ring.

I added the doorbell camera to my existing system and it was very easy to install. Works great!!

I had to return it, it would never connect, I replaced it with a Ring that has worked very well

Purchased doorbell camera for practical purpose. It works great but sometimes the low motion sensor setting is too sensitive for moving cars passes by in residential area.

gave me issues setting up - would not notify ready reviews online before buying I wish I would have - I Have their alarm and I am very pleased with it but this one not so much - what good is a video doorbell if it has a known problem of not notifying when someone walks in front or rings, also have to have the premium simplisafe for them to save videos which their own cust Serv said they would with the min alarm monitoring plan FALSE!! I returned and got the Blink wireless cameras and they work like a charm! Just wish they had a doorbell but Blink Cams are awesome!