Customer Ratings & Reviews

I found it easy to connect & set up. I know whenever someone is at the door.

Good video quality and easy setup but the audio out doesn’t work. I went through all troubleshooting and rested on multiple devices.

This doorbell is virtually useless without paying the monthly fee. It WILL NOT notify you when someone presses the button unless standing right next to it. It WILL NOT let you see what triggered the motion sensor. I read before buying this that it will work without paying for the monthly monitoring service. Whoever wrote that review was wrong. I'd love to return it and trade for a RING but is now too late.

Product did not work properly. Seemed to be a wiring issue. My husband worked hours to install but could not get it to work. Disappointed as we have all SimpliSafe prodcts and monitoring service. Our prior purchases were high quality. We reinstalled our old "Ring" doorbell and returned the SimpliSafe doorbell.

Excellent product at a good price and it was easy to install.

Worked great for a few months. Had lots of trouble with the device losing live and recorded video footage. Would Not Buy Again!

Had trouble connecting to WiFi switch to Ring doorbell camera

The packing was open It didn't work I have had helloteck out 3 times I'm not sure they what they are doing

I like the idea of this product, especially since I already have SimpliSafe. I hooked this up as instructed, however no power to the device. It seems this was not unique to the one I purchased. Unrelated to the product itself, when I looked at my Best Buy account it started this item was no longer returnable. Even though I bought it less than a month ago. Seems odd. SimpliSafe has offered to replace it, so we will see what happens next.

Ring is not the way to go. I upgraded to this one and I see nothing great or changed about it. Picks up EVERYTHING but what you want it to.

Took several months to install and get online. I had to get an electrician, wifi extender and cable check (very expensive). Finally, got installed and online. Worked for a week then went offline for good and couldn't be fixed. Was unable to receive a refund from Best Buy or Simplisafe. Cost me $150.00 plus cost of Simplisafe doorbell. Would NOT recommend this product. Purchased Nest doorbell and installed very easily and online first attempt.

I had the first one installed by Geek Squad. It worked for two weeks. While working it was very slow to load and you had to restart the app every time you use it. I have the fastest internet possible in my area (1 Gigabit) The picture quality at night is horrible too. Then it died. Geek Squad just replaced it yesterday and the new one just died today. I will get a different Video Doorbell. I don't have time for this anymore

I purchased this camera to go along with the simpisafe security system I already had. The camera came with all the necessary hardware to set it up quickly. Please note that this camera ONLY works with the mechanical “DING-DONG” type doorbells. Electronic doorbells are not compatible. If you are replacing the standard doorbell button you are going to have to drill at least one hole as the bracket does not line up with one of the screw holes. The instructions call for you to loop the existing wires around the screw. The clearance is kind of tight, so I just tightened the screw down making sure that the wires were making the proper connections without looping them around the screw. Also, there is a blue piece of cardboard that gives you an idea of where the camera will sit, make sure you remove this before screwing everything down. It does come with a wedge to adjust the angle of the camera up and down but there is no adjustment for left and right. However, the field of view is very wide so this really shouldn’t be an issue. Once I got it all in, it connected to my WIFI without any issues. However, I did have to uninstall and then reinstall the app in order to use al of the features. The video quality is excellent and the night vision works rather well. I do suggest that if you have a porch light that comes on automatically at night, that you turn the camera’s night vision off in order to maintain the color image at night. All in all, I recommend you add this to your system if you already have simplisafe with central station monitoring. For all others, its a very good camera and can give other cameras a run for their money.

Drops WiFi all the time, finicky with power source. Expensive to use. There are better options out there since this came out. I just swapped out and it’s night and day. This device is a waste of money.

Horrible. Bought three of these and the tall feature would not work. Spent countless hours on the phone with Simplisafe too. Ended up getting a Ring one and it’s great.

The installers told me to get this and they do not make a battery operated one so I had to leave and go buy a whole different system

Are you willing to spend $5/mo to have a video doorbell that does all the things you want it to do? If you answered "Yes" then this is the doorbell for you. [If you answered "No" then keep searching...] I'd give an A+ to design and installation. The design is fairly slim given all the components that go into making a device like this. It is also stylish and looks at home, well...mounted to your home. It is about twice the size of my old, standard button doorbell but still managed to fit on the trim of my door frame. Installation was a breeze as all you need to do is unscrew and pry off your old 2-wire doorbell, attach a mounting plate (and optional "angle mount" if on siding), attach the two wires, slip the camera piece onto the mount, and put in a proprietary screw (comes with a screwdriver that fits the screw head) to keep people from stealing your camera. As for the wifi setup, download the app, sign up for an account (or use an existing SimpliSafe account, I suppose), then follow the app instructions. One of the cooler features was using your phone to generate a QR code that you hold in front of the doorbell to make all the wifi and account connectivity happen. And the quality is good. Not the best but above average image quality. The camera angle is nice and wide (I think 160°) and can help you see packages on the ground or people standing off to the side of your doorway. Here's what I don't like...and what I am pretty sure I DID NOT MISS when looking at the product's webpage before selecting... There is no live notification, snap-shotting, etc. unless you pay $5/mo for those features. I had previously used a camera-only solution for monitoring our front door that offered 24-hour video retention and instant app notification for free (with a paid option of 30 day recording). I assumed that the SimpliSafe Pro-Smart Wifi Video Doorbell would include some form of basic app screen notification and either screen captures or 24 hr video storage out of the box. All the app does is (screen 1) offer setup/activation options, (screen 2) buttons to launch live viewing of your camera or add more cameras, and (screen 3) timestamped text log of doorbell activities (i.e. no activity, "someone rang your doorbell", and "camera recording"). Given the video doorbell has features like motion sensing, high resolution, night vision, and the ability to talk through the doorbell to someone at the door, you would think at a bare minimum "someone rang your doorbell" could record a picture at the time the button was pushed or take a 3-5 snapshots when motion is detected--all for free. Equally frustrating is that the phone records events but doesn't alert you with a pop-up. You must check the app manually if not paying for the monthly service. I understand there is money to be made through an app after the initial sale, but essentially, without buying into the $5/plan or having an existing SimpliSafe whole home security system/plan, this fancy wifi doorbell won't make life any easier. There really is no "value add" without the $5 features.

Purchased one, wasn’t able to set it up. Called SimpliSafe for help- they said it was a defective device. They would send me a new one. They did, that was also defective. Returned the Best Buy one, exchanged for new one. Also defective, got another one from SimpliSafe, that one worked for 2 days then never got it to work again. Complete garbage.

when I speak out to communicate it dont work sounds terrible. Even after I returned it for another one

If you dont already have a electric door bell in place you will need to have wiring installed. I returned my product