Customer Ratings & Reviews

I've had my SimpliSafe system for quite some time now. Originally had a second gen system but upgraded to third gen once they offered existing customers a significant discount if turning in their old systems. I do not believe this door bell would be compatible with the older system. Anyway, just like the SimpliSafe is easy to install, so was this. They say everything you need to install is in the box, but depending on your current doorbell and doorway, there's a decent chance you'll need a drill, which I have. Once easily installed, the set up was just as simple. I've read other reviews about a changing chime, but my doorbell is mechanical, not electronic so the ding dong works correctly with mine. The video is outstanding. True 1080p. There's about a 2 second delay in sending and receiving voice and the outdoor speaker could be a little louder, but otherwise all works fine. If you buy this from Best Buy, you get interchangeable face plates. Buying it from SimpliSafe, I did not. From what I can tell, this is similar to other door bells in regard to size and function, but is a good deal cheaper. The motion detector appears to be pretty sensitive, I get notifications regularly. Not sure why. the literature indicates it doesn't pick pick up vehicle movement, but apparently it does. If you have a SimpliSafe system and pay the full monthly fee for monitoring and remote access, there is no additional charge for this unless you have more than 9 other cameras and it works seamlessly with the current system. I strongly suggest this upgrade.

Changed my WiFi name and password and the doorbell wasn’t logging on to the new one. I called customer service 3 times and they couldn’t help.

Service with app is not great, not fast responsive and not worth the buy

SimpliSafe - Pro Smart Wi-Fi Video Doorbell - Wire- White The design of this video doorbell is pleasing to the eye.It's not much bigger than many of the existing doorbells, but it does so much more than your ordinary doorbell. Installation is pretty straightforward when you're replacing an existing doorbell. Just be sure that your current doorbell has electric power. {Some of the newer doorbells are wi-fi models, and they don't have the needed electrical wiring.) This unit requires power to work. Turn off the circuit breaker supplying the power to the doorbell before starting to install the new unit. After removing your current doorbell, replacing it with the SimpliSafe doorbell shouldn't take more than 20-30 minutes. It's important to note that there is a security screw that keeps bad guys from stealing your unit (the special screw and screwdriver needed for installation are included.) Once you've installed the SimpliSafe unit, be sure to turn the power back on. Once that's done, it's time to download the needed software to your Android or iPhone. You use this downloaded app to finish setting up your wi-fi connection and then you're in business. The app allows you to speak to anyone who rings your bell or comes into range. The voice and video quality are excellent, but I experiences some lag in the response time, probably due to a slow internet connection. The app also allows you to watch live video, but you can't take pictures or retain video without subscribing to their monthly $4.99 service. If that service were included at no cost, this would be a real contender. However, without the subscription, the usefulness of this product it limited.

Can’t really review the product because when I got it home from Best Buy the box was empty. Someone dropped the ball here.

Even though camera easy to use and works well, had to return because not able to angle left or right.

I heard several weeks ago about the SimpliSafe Brand, good things, so I was curious about this new SimpliSafe Doorbell. The SimpliSafe Doorbell Camera is a practical and good product for several reasons. Starting by the easy setup and installation, the way the APP has being designed and the material that it is made, I am very pleased with this product. Mine came in white color, the material looks durable for outdoor use, the instructions seems to be not very detailed, but I realized at the end about the simplicity of the overall installation which it was good for a non-experienced guy in technical matters like me. So, the unit comes with a single wedge to adapt it to shingles or clapboards. It includes a security screw with a special screwdriver to prevent from someone to steal it and it comes with a baseplate angle adapter that allows you to angle it up or down. I installed this option and the Camera view is great. The install was simple, just remove the existing doorbell button, screwing the new SimpliSafe Doorbell Camera onto the wall, connecting the two wires, lets say that the only “hard” of the entire install was to drill the two new holes for the doorbell. However, you will need to wait a good 10 minutes after the wires were connected to allow the unit charge the internal battery. It will now work immediately after the connection, not even to ring the bell, so you have to be patient. When it has reached enough charge, you will see the light ring come up, and then you can try to ring the bell. Once that is done you are ready to continue the app Installation, connecting to wifi, it will ask you to “scan a code from the phone to the camera, and that is it. I noticed about the internal batt because when I removed it from the bracket while I was adjusting the screws, the doorbell continued working. The basic configuration that is setup by default with the app is more than enough for my needs. However I also noticed that there are more options available o if you purchase the SimpliSafe Recording Service which I think for $5 per month. I really like the Motion Detection, and the fact that the ring surrounding the button lights up when somebody is close to the doorbell, that will make aware anybody in front of the door that he/she is being watch, which I like a lot, also your phone will be notified with an alert too. I installed the app in my Samsung cell phone, and my daughters Iphone, and it works very well on both. If someone rings the doorbell you will get a notification on both phones, as well as an entry in the timeline app. Basically, this is all you need to do with the SimpleCam APP, that can be found on Google play or Itunes: Click on setup Simplecam… Then type a name for your property… Click Next… Enter your WiFi Network Click Next. Enter your password…Click Next. Choose where the doorbell will be located. Click Yes when you see the flashing ring white light Finally a QR code will be generated which you will let the camera to read it, you can go back and check if the camera was successfully installed. Click the cameras icon in the menu and it will show your current devices. To record the live footage, you can click the record button. To talk, click and hold the mic button. The gear icon on the upper right corner to get into the camera’s settings: Motion detection which has off, low, medium and high Motion notification On or Off Doorbell Ring notification On or Off WIFI Setup Night Vision – On Off or Auto Status Light On or Off It has, lets say a Self-Chime when you press the doorbell, which I found kind of peculiar. The video quality on daytime is neat. Video quality at night is good too. The IR emitter is enough to light things with great response. The two-way Mic/audio is clear. There's a mic button in the app that you can press and hold one time when you want to speak, whenever you're viewing video from the doorbell, there is a delay which is normal for all these units, but I cannot say it is a problem. Overall the audio quality is good. You can adjust the Motion Sensitivity, especially useful if the unit is facing the street. Or you can even turn off. I also notice that at the back of the unit there is a reset buttom, so you can started everything over again, and there is a Microusb port, I wonder if that is a way to keep it charged so you can move it to any other place once is wifi configured. To recap, the SimpliSAfe Doorbell camera is awesome with very high quality images, reliable live notifications, and durable material for outdoor. The app is easy to use and well design concept too.

I order this item it keeps saying delivered and complete but i never resived this item

The Pro Smart WiFi Video Doorbell from Simplisafe is a handy solution to any home's security needs. It is an affordable and easy way to keep an eye on visitors at your door, communicate with guests when you're not home, and keep a close watch for packages left at your door. Getting it up and running was very easy; I had no trouble mounting it, and when it went online I had a very clear view of my entire front porch area. The app is pretty straightforward, maybe a little too simple and bare for the free features. It's $5/month for the premium options, which I did not subscribe to for this review. From the app you can see live video and incidents which will alert you when it senses motion depending on the sensitivity selected. The quality of video is very good, even further out past my porch area stretching visibility clear to around 15 feet in sunlight. It looks fairly clear in night vision as well. An added plus is the ability to communicate 2-way audio through the app. I'm satisfied that the doorbell logs events in "free mode," and the option of the cloud subscription to index and record video is a plus. I didn't experience any drop-off in connectivity through two weeks of testing thus far, so I'm optimistic in this product's reliability compared to my previous video doorbell experiences. Overall, this is a very good product in its initial state, and it has the potential to be even better for users willing to subscribe for the service. Full disclosure, I was given this product for my honest, unbiased review.

SimpliSafe - Pro Smart Wi-Fi Video Doorbell. A very easy installation followed by reliable operation. I’m not sure why I waited so long. SETUP: I’ve been delaying installing a video doorbell, and you probably share the same concerns. I didn’t want the problems of batteries, the balky Wi-Fi or the poor image quality. SimpiSafe skips around my objections by: 1- It directly connects to my current doorbell wiring, and even uses my existing chimes. No batteries to overheat, freeze, or replace. 2- Physical installation was really quick and easy. My existing doorbell holes were aligned perfectly. Advice: Go to the OPTIONAL INSTALL instructions on the insert brochure to get help on using the angled base. I needed it on my bricks. 3- The Wi-Fi connected after a very effective setup process. [Suggestion to SimpliSafe: It’s here that SimpliSafe needs to ensure that their instructions, the App's responses and displays, and the commands to the user are all aligned. I had to recycle through some instructions until I could more forward. Not sure what I was doing wrong, or whether I just needed more patience to let the process catch up.] OPERATION / PERFORMANCE: Without any subscription for video storage or monitoring I still have a wonderful DOORBELL. I still have an APP on my phone which lets me view my entryway. I still have NOTIFICATIONS that someone is ringing my doorbell, a view of the visitor, and a microphone that provides AUDIO at my doorway and a SPEAKER to talk with the visitor. The camera works day or night. A motion sensor lets me know someone is there even if they don’t ring the doorbell. I thought the horizontal viewing angle was exceptionally broad. The vertical angle of view was more limited, to the point where I used the angled base to direct the camera upwards a few degrees to capture faces. Now I can’t see the base of my door, but that’s OK. With the subscription, you get video monitoring on SimpliSafe’s cloud service. As it is, there isn’t a way to grab a picture, let alone save a segment of video. I’d suggest that SimpliSafe at least enable a screen capture right there on the App LIVE VIEW screen. And, the SimpliSafe doorbell is really attractive, in a modern, futuristic way. SUMMARY: This is a doorbell for those who want minimal aggravation. It was easy to install, pretty easy to connect to my Wi-Fi, and now I’ve got real-time visibility of my door area. Easy to recommend. At least one image capture should be an easy feature to add in a future update even without a subscription.

Couldn't get the doorbell to work. Sent it back and got a ring.

This unit keeps cutting out. Often offline. Unreliable.

To use a Camry have to pay a monthly fee would not recommend.

I am a Simplisafe customer and have been for 4+ years. This doorbell is a perfect complement to my setup. Setup took me about 15 minutes to install. It took longer for me to figure out which breaker controlled the doorbell than it did to actually replace my old one. Once installed, turn on the power at the breaker, download the app to your phone (if you don't already have it). Super simple to setup and now I have a Live view of my front porch in 1080P HD. Video quality is great and night vision seems to work well, though I haven't really had a need to test that out too heavily. I have it mounted on the wood trim around my doorway. It's a bit larger than my old doorbell, but it still fits in nicely on the trim. Overall, I would highly recommend this!

The Simplisafe doorbell is an awesome tool in the DIY home security world. Having already had some experience with video doorbells, I was excited to compare it to the competition. I am also already a user of the Simplisafe home security system so it was extremely simple to add the camera to my existing account. Installation was a breeze. I took my old hardwired standard doorbell off the wall and put the existing wires onto the Simplisafe wiring plate. I turned the power back on and instantly the doorbell powered on. The only difficulty I had during the setup was making the camera connect to my wifi network. A QR code comes on the screen of my mobile device and I had to hold it in front of the camera for the camera to read the QR code. This took several attempts but ended up working. The camera has great picture and very efficient motion sensors. I get very few false alerts by vehicles passing by my house on a very active roadway. The nighttime operation of the camera is interesting. Unlike a lot of other video doorbells I have seen/used, Simplisafe's doorbell does not stay on constantly with night vision. The night vision only turns on when motion is detected. When testing this feature, I walked towards the doorbell at night and it suddenly came alive! The audio on the doorbell is good and conversations were fluid between cell phone and doorbell with minimal static or disruption. I do wish the doorbell came with interchangeable faceplates to match the color of my house. The white doorbell stands out a lot. Other than that, I am extremely happy with this product! Another great job by Simplisafe!

First off, installation took longer than expected, only because the existing doorbell was unexpectedly wireless so this was a full wired doorbell installation. Once installed, the SimpliSafe fired right up and connected to the rest of our SimpliSafe security system. I already have the top tier of SimpliSafe service so there are no additional fees for cloud storage for the doorbell. Also, the doorbell will record video along with the inside cameras anytime there is an alarm event. The Video Doorbell Pro uses motion sensing technology to begin recording unlike other products which are always recording. When motion is detected it records for a minute with a few seconds of pre-event footage. Notification comes within a few seconds of the event, as it does with someone pushes the button. As a doorbell, the unit records and plays audio and records the video. The video is crisp and the 160-degree field of view lets me see not only my porch and yard but the neighbors on each side of me. Audio is clear and the volume is sufficient to carry on a conversation with who ever pressed the button. The conversation is walkie-talkie like, where you have to push the button on your phone to speak then release to hear. There is a noticeable lag when communicating so it takes patience to get through it. Video during the day is crisp and clear however the night vision is not as clear. I find that with a porch light and the night vision turned off, the video is better. I was a little disappointed with the lack if documentation for the doorbell, including even online. I am very happy with my new SimpliSafe Video doorbell and highly recommend it especially if you already have SimpliSafe as your alarm system.

We've always wanted a video doorbell that works with a smart home, so when we received the SimpliSafe pro video doorbell for review, we were incredibly excited. Once you get it set up, operating it is a breeze - mainly because the feature set is so limited. You can see a live feed of your doorbell, which has an impressively wide field of view, and can easily talk with whomever is outside - or shoo away the squirrel eating your porch pumpkins. SimpliSafe will alert your devices letting you know that it's detected movement at the door. The threshold of activity required to trip this alert is thankfully adjustable - at its default setting, if you live about 10 feet from a residential street an alert will fire every time a car drives past. (SimpliSafe's site claims it ignores motion from cars...we'd disagree with this one.) Most of my criticisms of the doorbell are small - the installation process is mostly smooth, but the screw/washer combo used to tighten the doorbell wire contacts is extremely frustrating to replace if you fully unscrew it. It's got to nestle beneath a little plastic block that you literally cannot avoid deforming to put the washer back in. The SimpliSafe app itself makes some puzzling setup decisions - why do you have to manually type in the SSID of your WiFi network instead of selecting it from an autopopulated list? This is frustrating if you have a long SSID and/or distinguish your 5 GHz band from your 2.4 GHz one (the doorbell only works with 2.4 GHz, by the way) and all the pieces to improve this have been publicly available since like....iOS 3. The biggest issue I have with the SimpliSafe is the same as many other video doorbells - that it doesn't allow you to record any of your video feed without subscribing to a monthly security package. This is par for home security systems, but what makes SimpliSafe's system worse is that other competitor products will offer a free compromise solution, such as storing periodic photo snapshots of the last 3 hours. So at least if your house IS broken into and you weren't able to get to your phone in time to screenshot the intruder, you might catch a glimpse of them after the fact. SimpliSafe won’t do this, which means if you're in any situation in which you can't access your phone immediately, you're out of luck. You'll get an alert there was activity at your door but won't be able to do anything with that information. Given that the SimpliSafe retails at around the same price as its competitors who do offer this feature, this a BIG miss and should lead you to consider other available video doorbells if you don't have any other SimpliSafe products already. The other thing we noticed, being a smart home household, is that SimpliSafe is a little more aggressive with ecosystem lock-in. It won't allow itself to work with your existing smart home system unless you subscribe to their monthly package - other video doorbells don't require this. If you have a Google Home system, like we do, or if you had a preexisting security system and wanted to integrate this very functional doorbell into that setup, you won't be able to except at steep cost. That's very frustrating, too. In short, I would not recommend this doorbell to a prospective buyer UNLESS they had already purchased multiple SimpliSafe devices and wanted to make that existing system more robust AND are already paying the monthly protection fee. If this is you, then you've already insulated yourself so deeply into the SS product family that you don't have any other choice. But if you are just starting to dip your toes into the water on smart home security, I would recommend evaluating other products, which can offer more features and don't force you into the total buy-in of a product line this doorbell does. It’s a shame because the doorbell itself is very functional and reliable. This is something that could change down the line, and at that time we’d definitely be happy to reevaluate its value.

The picture quality of this doorbell is great and detects motion very well. I like in the simplisafe app you can even block put parts you dont want tit detecting. The biggest con is the wifi signal to this regular disconnects. I have a mesh system thats pretty strong and none of my other devices have this problem. Id recommend it still because maybe i just happen to get a 1 off device

This video doorbell is good and yet lacking. My first observation was the 'weak' outline of what this camera could do. The instructions to install were very good. The basic installation was a snap. The camera quickly joined my wifi network with ease.Yet I had some frustration in getting the notifications to work despite having notifications ON. The app could be so much more. Very basic and thus disappointing. The user can adjust the sensitivity to motion so that false notifications are not endless. I had to move my sensitivity to low. It was necessary to not pick up street traffic. Simplisafe is pushing hard for subscription service at 4.99 a month and seems to almost not tell you how you can use the product for free(if you do not want to hold and capture recordings). Basically without going into their pay service you only have LIVE VIEW. When doorbell rings and you get notification you then can click the notification then see LIVE at the door. Miss the notification and there is no way to know who rang your bell and left the porch. Simplisafe should have at least given snapshots free of charge. Seems not customer friendly to put everything behind a fee. I mean everything. The product is limited without that service fee. Now the good. The camera is exceptional in such a small case. The wide angle gives amazing view and the quality of the picture is extremely good. Simplisafe did an A + job with camera. The quality of the case is also excellent. The adapter that makes the application on siding more functional is well thought out. The build quality is very good. The actual doorbell button is appealing in the visual sense. The doorbell can be lit or can be made less visible by turning off the status light in the app. I do not recommend buying it unless and until the app is made better in conjunction with offering the buyer with at least still photos of the doorbell ringer. Short of that the product at 169.99 and $4.99 month seems a bit much.

I have to say right up front that we almost gave up on this doorbell. We could not get it to work with our digital doorbell. Apparently that is one thing Simpli Safe has not addressed. After saying that I have a very cheap fix for this. Get yourself a inexpensive mechanical doorbell. Install it and hook up your Simpli Safe door bell. If it doesn't ring right away switch the wires. Once you do this WAIT a couple of minutes and you will see the ring light up. Then try your bell . I didn't think it was going to work but all of a sudden the ring lit up and when you pushed the bell it worked, Then you set up your wifi connection. In the instructions it says that you must set it up on the 2.4g part of your router. So, pay attention which one you are using otherwise it will not connect. The next part is tricky too. When you get the QR sign on your phone you take your phone to the doorbell and it will scan it. Hold it there until the doorbell tells you that it is looking for a connection. It took a couple of minutes for it to find it. Once it finds it you can close the connection and you will see what the camera sees, out your front door. Beautiful video and you can talk to the people outside by holding down the little microphone icon on the screen. If anyone needs more help I would be willing to answer any questions that you have. This is a great addition to my security system.....