Customer Ratings & Reviews

This video doorbell is head and shoulders above the rest! I purchased another video doorbell last year. Even though the other doorbell was supposed to have "human detection technology", I would get an alert when cars passed or when wasps hovered in front of it. The result? I got a notification every 5 minutes on my phone. Next choice? Turn the motion notifications off and still get the notifications for when someone rang the doorbell. Guess what? I COULDN'T DO IT. You either get both notifications or you get nothing! Fast forward to the installation of my SimpliSafe doorbell. Yes, I can turn the motion sensor alerts off and keep the doorbell ring alert and yes, I will also hear the doorbell alert on the base station without a chime installed and guess what? They really do have "human detection technology" that really works! I haven't had to turn of my motion notification because the only time that I get one is when an actual person is on my porch! This is a great doorbell!

Works perfect, easy to setup, the app is great to use, I can’t imagine a better functioning doorbell.

I am always looking to protect my family, as a father of two and single dad this gives me a little more assurance that I don't always have. I love how this camera picks up and knowing that my place is safe. Get one get one fast it's amazing. and if you're not good with wiring hire someone to install it.

We had to replace an original Nest Hello doorbell (pre-Google - ah the good ol' days) and since we already have a SimpliSafe system we decided to add the doorbell into the listing of other SimpliSafe cams we have. That's a plus, and it allowed us to go with our current choice of home IOT management - Alexa (removing google home). It's a doorbell - it's a camera. They seem to entirely forgotten this is supposed to be a security device. The doorbell rings if pushed (duh) but: - Camera is NOT proactive about someone getting close to our door - Camera starts up once someone RINGS! Slow start up of video is also a problem with their recent exterior camera offering. - No one who has rung the bell has been able to hear me speak or understand me if they can hear me and audio is not processed without delays and drops - No other activity zones, so no notification if someone comes into your yard and starts digging or worse - Like most of SimpliSafe components now - costs too much for the functionality. - proper equipment for mounting was NOT supplied (Nest supplied a masonry drill bit) - A vertical mounting wedge was included, but we needed a horizontal wedge. IMO, most homes have flat siding/walls at the doorbell and not angled lap siding, so the horizontal wedge should be included. SimpliSafe has made progress since it started, and we became a customer, but they are starting to slide back into the "toy system" category instead of building up into a serious home security contender. I am the home IT guy, so I have to consider what my "customers" easily use - this fit easily into the familiar SimpliSafe environment and their existing skill set. For me, my security concerns are weaker due to this choice. I only recommend this camera IF you have existing SimpliSafe in place - it's not a good place to start.

Have had no issues with this, and installation is a breeze. Gives us great peace of mind, which is all we can ask for.

Bought this to replace an older one that only worked sometimes. This one would only pick up a person a foot from the door and would not pick up a vehicle in the driveway no matter how close. Upgraded transformer no improvement and have mesh router. Called SimpliSafe Customer Service, now outsourced out of country. No help. Promised a call back got none. Apparently a known issue. Would not buy again. Replaced with an Arlo and no problems with it.

The video doorbell was very simple to connect and had no problems with WiFi. Once connected though it would only go Ding and not Dong. Then there was a constant humming noise at the doorbell chime. This was very annoying and there is apparently a fix from simplisafe called a chime connecter but it is not included in the box. The video is clear but laggy and the audio is laggy too. I would give it more stars if there was no humming and less lag.

This video doorbell is great! So far it works great and does everything it should. Easy to install!

I should first start out by saying that I love SimpliSafe and have their security system in my home, where it's been trouble free. I was very happy to see that SS came out with a wifi doorbell camera as I was not happy with the one I was currently using, and bought it pretty soon after it came on sale. Installation was a non-issue, so that was good. The problem is setting it up. You have to use their app, which is not a problem, particularly if you already have SS in the home (as you probably use it anyway). The app asks you to put in your wifi name and SSID (password), and then generates a QR code that contains this information which you point at the camera so that the device can use it to connect to your wifi. This is all well and good.. except if you have a strong password to your wifi that includes ":"s or ":"s -- which mine does. Because when the QR code is scanned, the info contained in it is, itself, separated by :'s and ;'s, so the info it reads looks something like this "Username: <your username> ; Password: <your password>;" The :s and ;s signify breaks in information. Since my password has an ; or a : within it, it messes up the scan, and in the end, nothing happens; I wasn't able to continue setting up because the app was hanging, confused by the symbols I used and reading everything incorrectly. Since I wasn't getting anywhere with it and wasn't about to change my password (and, then, reconfigure the 20+ things I already have connected to wifi in my house) just to accommodate this one device, I had no choice but to return it. Frustrating, because I was so looking forward to it working and am sure it works well. I'm a little annoyed too that SS doesn't have a workaround for this... Anyway, just wanted to give a heads up on that situation to anyone who also has a very strong wifi with special characters. I'd still recommend it because it is SimpliSafe, but just be aware of the silly little flaw it has.

Used for rental- Had people coming & going with no notifications or recordings. Was wired- no explanation for why it wasn’t working. Bad customer service. Crap product. Don’t waste your money

Do not buy this product... Maybe it's because I don't have the Simplisafe system to use with this doorbell, but a lot of the features are unavailable when you don't have the whole system. It also was offline quite a bit. So disappointing because the camera quality and look of the camera is really nice. I passed my 15 day return policy because I got a wifi extender and really wanted it to work out, so now I'm out quite a bit of money. Save yours. Don't buy it. Simplisafe will only order a replacement.

Unreliable at best. I get several notices of cars driving by, but it almost never picks up an Amazon delivery left on my doorstep. Almost every time someone rings the doorbell. I get the notification that someone rang the doorbell, but I cannot connect to the camera for 10 to 20 seconds. It also only records events like motion detection or ringing. It does not record all the time like most camera systems.

doesnt work. That simple. Constantly rings the doorbell. Pro electrician installed - doesnt work. Annoying. Try calling customer service and find that they will act surprised. Google the problem and find out its been an issue for four years! Well done Simpli Safe

I have Simplisafe for home security and very happy. Bought the Video Doorbell and had a terrible experience: 1) Doesn't work with dual band wifi (Netgear Orbi) with 5gz. Took a fair amount of research on the net to figure this out what the issue was. 2) I set up a separate 2.4 Ghz router as a workaround. Then could not get the unit to reset and accept the new code. Many tries but no luck. 3) After many tries I called Simplisafe Customer service.... several times. All I could get was "We have unexpectedly high call volumes" then I got put in a queue. No notice on wait times or any option for a call back. Finally gave up and returned the unit. 4) The hardware included was poor quality. Screws stripped easily. Saw on customer reviews this is common. Returned and purchased a Nest unit. Very simple install and works great.

The worst customer service I have ever experienced. Bought my parents a SimpliSafe doorbell camera as a gift - worked fine at first, but now they get motion/person at your door notifications but no video. Called customer service multiple times only to get the same demeaning, unhelpful service each time. So, doorbell still doesn't work and nobody willing to help us.

I like it but think it could give a more complete view of the person.