Customer Ratings & Reviews

Ok installation. Had left with a check engine light on after leaving the shop. Did not have one when I dropped the car off.

Never got done or refund. Was a horrible experience drove there for nothing

They did not put my equipment in that i paid for and used their own and charged me for it.

Installed the amp under the passenger side rear seat with the wiring exposed to the elements. Would be hard pressed to go back for service after this.

It was ok nice people just hope the energy remains when ifs time to fix my system

The Best Buy associate was shown all components and completely messed up the install appointment. Where I couldn’t get anything installed

A charge that I don't think was a good enough deal...especially when it's free sometimes. All they had to do was connect the speaker wire. Would've done it myself because they would not hard mount the speaker. Disappointed.

Best Buy is such a sorry company. Spent 3 hours trying to cancel this order because it wasn’t what I wanted.

Denied service twice. Refused to do it. 2015 fiat 500 abarth with adaptors.

Overrated and overpriced I’ve already written reviews on the crap service and overpriced installation

They put 4 screws in my gas tank. Said they would reimburse me but the insurance company they use goes right to voicemail when you call.

Installer rushed and left wires loose which caused issues that Best Buy wouldn't correct. I had to pay someone to fix best buys work

Was never contacted. So the work never happened!!!

I tried cancelling this and I can’t I want money refunded

I called and scheduled an appointment to have one subwoofer and a mono amplifier installed, I arrived and I talked about what I wanted done, he answered all my questions perfectly. All I had to do was sign a paper, give him the keys and equipment to install. I showed up a couple hours later and it was a super clean install, everything was flawless. He demonstrated the new sound system, and it was just what I wanted. He even fixed the trim of my stereo that was popping out, and installed a bigger battery I had bought. I highly recommend having Dana do your install, he was awesome. Thanks again

Mitch was a very polite and knowledgeable man, and got my subwoofer installed very quickly. I think a nice pay raise would be in order! :)

fast and easy great service all around thanks a lot

I purchased this online and then tried to schedule installation. There were NO installations available. I then tried to return the service ($19.99) by calling the phone # provided. I have been disconnected SIX times by Geek Squad support and have spent over an hour on the phone trying to return this small service item. I have never experienced this horrible customer service experience by any other provider. Ever. It is still unresolved.

Tried to get my $20 back after purchasing because I realized it was the wrong service but they redeem it automatically and after you order it there is no chance to get your money back. Unfortunately, I realized this did not include amp a little too late and read in another review that all they do is connect the speaker wire, the simplest step. After about an hour and a half of talking to customer support, there was no resolution.

Got an amp and subbed installed, ran great for 5 minutes then shut off, and on top of that all my car speakers turned off, and now my radio won’t turn off with my car.