Customer Ratings & Reviews

When the persons from Best Buy came to my home, they were enjoyable to talk to; informative and know what they're doing. However, at the store, it is very, very slow just trying to set up an appointment. I have walked out of the store twice without being able to see the consultant.

THe team who arrived following my call were first rate. They were professional, articulate and incredibly helpful. They arrived on time and clearly knew their business.. They did excwellent work and I was pleased to have them in our home.

Experienced and knowledgeable staff that came to the house. Resulted in good results and set up was done right.

Every time I need an electronic item I called Jonathan, I am fortunate enough to have his cell phone number and let him know what we are looking for. In this case we bought another big television and he also did extra work removing boxes from all of our seven bedrooms. Jonathan is a very dedicated employee and I am very fortunate to have somebody like him that works at Best Buy that looks out for the best interest of the consumer. He has installed at least 11 brand new televisions in our home as well as Apple TVs. Thank you Best Buy for hiring Jonathan. He is truly, a jewel. Sincerely Mr. Cesar Jimenez Jr.

Geek Squad in home techs Aaron and Robert out of the Chapman Street in Orange California, were very professional, knowledgeable, and courteous. Installed my new receiver, projector, new harmony remote recommendations from Geek Squad and I purchased with my ne Best Buy Card and protected with the all home protection plan made it easy and affordable to get my dream Home entertainment System, thank you Best Buy! I will recommend you to all my friends, family and work associates.

The agents were xtremely helpful in planning out our theatre room and helping to set expectations for the project. Their knowlwdge went a long way in rinding the right replacement speakers. They were on time and a pleasure to work with.

This review is for the last in home service person they sent named Ricco or Ricardo who was great professional and personable. The rest of the team was a total nightmare. There were over 5 different calls to see what I wanted done and no info passed along to the multiple employees sent out and my purchased product was canceled twice and last purchase of same product I had to go into the store to get for the installer to install because his computer system wasn’t working to take the sale. The in home service no worth the purchase at $179 and now you have to still pay for the installations … new this year. Beware …. Would NOT recommend.

We love to have the Annual Membership with Geek Squad, the team is very professional, and they always go above and beyond to solve any issues we have with our electronics at home. I highly recommend to obtain their Technical service.They have expertise technicians.

2 Great Geeks before the install started Every everything was measured not just one’s They hang this 75 inch Monster over fireplace also covering giant hole in the wall. They were fast and cleanedthe area Excellent service and helpful Geeks THANKS

The agents that Best Buy sent to my home were very professional, extremely nice and did a fantastic job. They mounted both of my TV's. They hooked up all of the cables, installed my wall mounts. I couldn't have asked for a better experience. It was a great investment. They gave me home theater a professional look and feel. I am very pleased and would highly recommend them. We are now using them for other items we purchased at Best Buy.

The agent made great suggestions and installed my security cameras efficiently, unfortunately the batteries were installed not fully charged but no problem they came back and installed fully charged batteries that I had waiting for them. Thank you!

I generally get an exceptional quality experience with geek squad and every site survey they have done in the past, but this time was significantly different. I am hoping it was a 1 off type of day - but, for some reason, this time I was no better off after the site survey appt than I was before the appt and was told they couldn't provide any product recommendations even though I provided 3 separate brands and operating systems that all integrate well but wanted an expert opinion regarding whether to stick with a specific one and expand that system or merge them - mo real recommendations were given and the two gentlemen here aspirated to hold opposing views on the matter as well. I didn't want to sacrifice quality for cost as I purchased many of the items during the year end sale, but I very much felt as though I was left on my own to make a decision and figure it out myself. I was pretty much left with a good luck figuring it out type feeling vs. The higher quality service and experience with real and great results that I've had before. I don't want to leave a bad review- yet i find myself in no better place nor assistance with which decision would be best for what i already have purchased, etc. than I was prior to the appt specifically for Home security and direction.. all produts I purchased had to be returned as there was no sense of direction with regard to the most efficient and quality way to move forward with the products is purchased and had available for best placement and use in hand for the appt. Unfortunately, there was no resolution or recommendations made, no assistance with setup or otherwise.

These 2 guys were great! We had spotty tv reception for several years and didn't know the source of our problem. These 2 asked questions, you could imagine the gears turning as they deduced our problem and now we have dependable reception, finally. I'm sorry I didn't call sooner. They were professional, knowledgeable and polite.

Very Happy with Geek Squak! The technicians called me ahead of time to let me know when they would arrive and did so within specified time. They were knowledgeable, polite, took every step possible for covid safety and did the work fast and correctly. At the end they cleaned up and left as if they were never there. Overall I was satisficed and would use their service again.

I had Brian from Geek Squad come over and perform a site survey. He quickly mapped out a strategy to run wires through my ceiling and mount my speakers and run the cable to my new receiver. Not only did they finish quickly, but they configured my receiver and left me a card in case I had any questions post-install. My system sounds amazing...like I'm in a Movie Theater and I couldn't be happier. Thank you Geek Squad for taking care of me..again!

I have had four recent appointments with the Geek Squad. The first one came to set up my computer. I had the early time. She did not arrive until after 11:00am . By the time she transferred all the information to the new computer, there was no time for inservice to the new computer. I had a 3pm appt. Another came and gave a good intro. The TV person was also knowledgable and good. I went to the store about my smart watch. I explained it would not let me update because it said there was too much information on my watch. Two different people did not listen to what I said and immediately tried to update it. I sat there over 45 min. It would not complete. I was told to finish it at home. I did, and it said error could not complete. I am frustrated because they would not listen to me. The problem was not solved Also, the appointment times are too broad. Should be no more than a 3 hour window.

The agent came out to review how our home theater system was originally installed in our house 13 years while it was being built. Unfortunately the original RGB cabling would not support the new 4K television. We needed to have new cabling (HDMI) ran from the television to the component closet. Unfortunately the Geek Squad does not run cabling in attics. We had to go back to our original company to have the cabling replaced.

The Geek Squad guys were very professional, quick, on time, and did an amazing job installing, and setting up my surround sound system. They called before coming, infformed me of all work prior to and during installation, kept a clean work area at all times with drop cloths and foot booties on carpet, and vacuumed up after, taking all empty boxes and trash. They took time to explain the functions and asked if I was satisfied or needed anything changed before leaving. They did a great job.

Sound/picture great experience after 10 yers of LED. Seems when Samsung programmed, glitches still remain. Keep doing my own trial and error!

The agents hauled away my old projection TV and VCR, assembled the new TV stand, setup new TV and Sony Blue Tooth headphones. They also recommended a new sound bar and Blue Ray player which the went back to the store and picked up, brought back and connected everything. The agent cleaned up all packing debris and boxes and provided instruction, showing me how to use everything. Outstanding customer service.