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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 103 Showing 2,041-2,060 of 5,438 reviews
  • Rated 4 out of 5 stars

    Easy and fast appointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted a quote on surround sound installation - gave a broad estimate and some recommendations. Helped with planning out our funds and research

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Answered my questions and helped me feel confident with my purchases

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Consultation a breeze

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived on time, took care to measure and reinstall built in oven to get required measurements.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did outstanding work. Their work was neat and orderly and the respected my home. Absolutely outstanding service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV antenna now “on line”

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very friendly, knowledgeable, and helpful in seeing what we needed for TV antenna reception and took steps to hook us up with minimum expense.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geeks were fantastic and very knowledgeable!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Site survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jason was amazing He was very informative We feel very comfortable about our Upcomming install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service and communication

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed information about large tv. mounting in my home. appointment was made and person was on time. All my questions were answered and options were discussed. Best of all there was no charge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Getting our TV's to ship

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents took down all 5 TV's so we can get them ready for the movers to take them to our new home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    N

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Goid service installation he to took the time to install the subwoofer and tow sonos one

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The QLED series from Samsung is such a beautiful picture and quality TV. I could not be more pleased and happy with this purchase and the GEEK Squad installation with Curt and Dalton was top notch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad troubleshoot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived early. Very informative technician. Explained the next steps for the repairs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad gave recommendation for better TV recep

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He confirmed I can use the existing cables from my cancelled dish service to hook up an outside antenna, all I need is the antenna probably and someone willing to get up on the roof for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SITE SURVEY FOR SECURITY CAMERAS. Was very nice and helpful explained everything. Was very helpful in showing suggested placement areas fir the cameras.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My design consultant was professional, informative, and provided great ideas.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great home consult session

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech visiting my home asked great questions and took great notes on what I wanted to have done on my home. He accurately quoted the job based on his visit notes. He was very personable and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    None

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team came by and gave me great advice on a sound system that would meet my needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys knew exactly what to do and how to fix the problems any question I asked they could answer I gave him the five Kudo

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Very Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad provided us several options to update our system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was knowledgeable and provided several great suggestions.

    I would recommend this to a friend