Customer Ratings & Reviews

The Geek Squad technician showed up on time and explained my options and laid out a plan to accommodate what i asked for.

They were very helpful. I didn’t have the right equipment to hook up the old technology to a newer tv. N

The agent mount my TV on stand after assembling the stand. Clean up the the work place.

Eboni was great fixing the sound system and the sound on my tv. She was not leaving until fixed it. She was great.

Nice, efficient people who were well-informed, while spending ample time explaining the process for an in-the-wall speaker installation.

Awesome support! Knowledgeable, professional and personable. A pleasure to work with.

The consultants were very knowledgeable and helpful. They helped me with what will be best for my situation.

Continued outstanding customer service from the best!

They were great. They came to the house. Listened to my desired setup and then recommended the equipment to make my vision come to pass.

Techs arrived within scheduled window and took care of the Apple TV installation and setup. They were able to bring my other devices under the Apple TV control.

The agent prepared and completed all ordering information and emailed it for my review and purchase by credit card. Process was easy and handled professionally.

I hired a TV wall mount/installation through Geek Squad. However, my technician refused to install the HDMI cable that I had; he had not asked me how I wanted the internet connected to the TV and just assumed that it would be wireless connection. When I pointed out that I had an HDMI cable I wanted to use, he told me it was too much work and wasn't necessary (despite saying moments before that an HDMI connection was best). I am a young female living alone and felt very intimated by the situation so did not insist in the moment. I reached out to Best Buy to ask for someone else to come back and complete the installation. I was assured that someone would get back to me. No one did. I have called repeatedly and still get nowhere. This was 6 weeks ago, and it seems pretty clear that Best Buy isn't interested in fixing this problem. Please look elsewhere than Best Buy for your TV shopping and installation needs. I know I will.

I was a little disappointed with the technician in that during the installation of the products, he did not offer detail explanation about the product (setup, features of the product or the operations). This experience was much different from previous setup in 2016.

This team of Hans and Tommy were the best. Great technical knowledge and incredible patience assured a successful installation.

They were on time, professional, and really knew what they were doing! Outstanding job!

We had the Magnolia squad come and install our new home theater. They are the best!

The Geek Squad gave excellent service and advice. All were very professional.

Very thorough with many great suggestions which I followed.

Good service and products. Like the tech rep very much

The agent came out and was able to answer all of my many questions. He provided suggestions to things that I need to do based on what I wanted.