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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 128 Showing 2,541-2,560 of 5,438 reviews
  • Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was very helpful in setting up my laptop. I would highly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my Arlo security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad guys were awesome , very respectful & knowledgeable , they had my Arlo security system up and running in no time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I’m always impressed with Best By service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m always impressed and grateful with the professionalism and competence we’ve received from the Geek Squad —and Best Buy—team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guys ..they are honest on the products and on what works best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great work on the tv and sound bar installation,very professional.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Associate was very helpful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no comment. what else would you like me to say to meet your word count minimum.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Site survey was very useful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very thorough and gave very helpful suggestions for placement of security camera and door bell.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best help ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Barry was awesome. He fixed my problem and was professional and knowledgable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router to be installed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent trouble shooted my internet and router and found it to be a Cox issue. Very informative and excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Consultation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The consultation was fantastic. The representative took time to answer all our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tying accessories in with main AV unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed all the equipment and more importantly made it easy to understand the operation using the remotes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Site survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guy knew what he was talking about and was in the same page as I was when it came to expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hime theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were very helpful and made sure i made the best decision for my home theater setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My husband did all the work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was no mounting of t v. Took it out of book sat tv on our built in book shelveshooked it up to our internet box

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Check up address conflict

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Four stars only because my original problem is still unresolved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sid was amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sid is amazing and kind and very informative…. …..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my TV & wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very much Satisfied with the service… highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad install my 3 TVs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Highly recommended! Came and handled business. Gave great recommendations and was definitely professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squads help in ideas where to place all the s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents looked our property over and gave us suggestions of where to place everything .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek was very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman arrived on time, He was very helpful and explained a lot of different settings on our new QLED Samson TV. Very pleased with the service.

    I would recommend this to a friend