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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 130 Showing 2,581-2,600 of 5,438 reviews
  • Rated 5 out of 5 stars

    Always nice and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moving into a new house, I have had Geek Squad come out twice. Every agent has been so nice, explains everything, and is super professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was professional and took care of setting up my TV and explained the remote and how to get to my other devices aka PS4.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad To The Rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was very professional, polite, and extremely helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Site survey for flood lights and camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was very informative with information regarding placement of my flood light and camera

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great to use my GEEK SQUAD membership!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My GEEK SQUAD membership save me tons of $$$$ and I still get the best technical service on all my electronics, even custom requests from me!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Geek was great, i'am not!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a soundbar ( HW-H450 ) with two speaker and a subwoofer. this is what you guy told me that this would work, but when the third party, put it together they told me ,the two speaker wouldn't work, so I brought them back and found out that I receive the wrong system, but I pay for that that system I have now, and i'am ( Disappointed ) I believe I will bring back the sound bar and the subwoofer. thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ray was thoughtful and personable and explained th

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The site survey was handled efficiently and Ray answered all our many questions. Now we know what we need to upgrade our TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV and receiver very quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was very professional and informational. Any questions I asked he was very helpful and willing to answer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    MR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They never looked at the notes on paperwork, not a text or a phone call.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In and out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in look at my options and we went for there..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They observed all my wishes including sticking around to make sure cable was downloaded. Very conscientious and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hooked up 3 tvs Sonos speakers and explained how to work everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad surveyed for microwave oven selection /

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was misinformed about what was to be surveyed, but adjusted and carried out measurements efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks R Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always keep the Geeks! They are helpful at the Store and at HOME.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Title

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase, would recommend to anyone and everyone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He diagnosed the problem...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He diagnosed the problem, offered a solution, I relied on it, and he was correct. The new recommended router setup corrected our situation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super responsive technicians

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad techs showed up on time, answered my questions and provided additional consultation to address our technology needs! Super friendly guys too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Consultation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Considering a sound system. Informative and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He was knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although my Television wasnt fixable thw texhinician that ca.e out was extremely knowledgeable and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Site survey

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV and accessories were mounted with ease. My techs knew how to do everything. The site survey was great. No charge with Total Tech Support.

    I would recommend this to a friend