Customer Ratings & Reviews

Expected more technical insight to fix the issue. Tech didnt do much

The agent mad some helpful recommendations on how to mount my TVs

Tyler at the Fort Collins store was a great salesperson, the price of the oven was very fair and the installation process was very smooth.

Tyler and Karson from Geek Squad came to our home when we were having troubles setting up our TV. They were both knowledgeable and courteous.

HE gave me all the answers I wanted He was very knowledgeable of all the products sell

I never knew that BestBuy offered a FREE tech to come checkout your home to see if an appliance would work the way you want it to. AWESOME

The Geeks installed the August electronic wifi enabled lock on my front door - now I can lock and unlock the door remotely

I needed home security cameras and decided to go to Best Buy hoping that I can browse around, ask questions, make purchase, and schedule an installation all on the same location. At the store, finding sales representative was very challenging. Majority of the employees just pretended to not notice us. Store manager ended up helping us and he was very helpful so was the person who helped me schedule the appointment. Site survey was done to accurately assess the appropriate items for the house. Very professional looking sales person. Very thorough and helpful. Then the day of installation comes and we found out we needed internet to install these items which nobody mentioned to us so we had to reschedule. I reached out to the person who came to our site survey via calls and emails, but no response. I had to call the customer service to reschedule our appointment which took an hour. Once I have successfully made an appointment, the site survey person decided to reschedule our appointment even though nobody requested and then she decided to allocate 3 out of 4 items to Geek Squad and 1 out of 4 items to outside contractor. The day came and outside contractors installed our flood camera very quickly. They told me they can do the rest but they are not on their list. I reached out to customer service to make sure it is true. Then, customer service told me these contractors are supposed to install all items. So I asked them to install the rest. 2 minutes later, Geek Squad called me and told me they will be coming to install the rest of the items... Still... the lady who came to our site survey remains to be silent. Geek Squad told me they are coming at 5pm. He ended up getting to our house at 8:30pm. He was very quick and seemed to be working very long hours. Very helpful with syncing with my app. At the end of day, this was one of the most disorganized project I have been a part of. Lack of communication, accountability, and customer service was at another level. Incompetence is not strong enough to describe this overall experience. I cannot even count how many email I had to send out and calls I had to make to just get a status updates. Someone who should be leading the project is completely silent for the entirety of this project. The only time she got back to me was when I told her that I will return $1300+ worth of items. I paid all the items in full at the beginning. It took them 3 weeks to install all items so that I can actually use what I have purchased. THIS IS ABSOLUTELY UNBELIEVABLE. I WILL GUARANTEE THAT I WILL NOT DO ANYTHING ELSE THROUGH BEST BUY AND GEEK SQUAD EVER AGAIN. I could have bought exact same items on Amazon.com and hired a private contractors myself to execute this project and that would have saved all my headache. I really hope someone in the company will listen to recorded calls to improve their service for those consumers who still shop at Best Buy.

Literally the easiest haul-away. I had an old a.c., they took it away!

The site survey answered my questions and will lead to a purchase in the near future.

The site survey to evaluate my sound system install and to assess the location to best install the Starlink dish. After several attempts to schedule the team and at the request of Amanda a mutual date was set. The team was knowledgeable and pleasant while at my house. I thought we had a plan on how to proceed. To my chagrin I heard that the team had deferred the question to the Nivi Nagnolia store and that someone would be contacting me. To date I have not heard from anyone. I called the lead Geek member to schedule a visit to do the Starlink install. I even sent text messages requesting an update. I have heard nothing. When I called Best Buy to schedule the install, I was informed that Best Buy was no longer doing installs. So what do you think about my response? What did I get talked into - paying $100 to give me nothing. Jerry

Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great!

The Geek Squad Rene + Billy did a fantastic job for us I'll always ask for them

Very professional and made sure I was completely satisfied befoe leaving.

Blake & George were awesome. Curteous, knowledgeable and excellent technicians/installers.

The Geek Squad home theatre guys were great. Very helpfull. Helped us with two fire sticks and some other issues.

This is the perfect expert service if you lack the right tools or expertise, OR time :)

Knowledgeable surveyer. Best buy is losing stars with minimum character remarks.

I talked with a Best Buy Tech over the phone and resolved my Wi-Fi with out coming out

I went in store and it was suggested I get a free site survey. Glad I did. They measured so I was getting the right size TV's and equipment.