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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 138 Showing 2,741-2,760 of 5,438 reviews
  • Rated 5 out of 5 stars

    Geek Squad installed TVs! Excellent!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents connected all our TV’s up! Didn’t take long, and explained how to use the devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installed new amp and sub woofer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wiring was already there but they made sure everything went thoughout the house and into every room speaker.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted my tv. They did a good job in hiding the cables. They also recommended the type of optical cable I needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speakers in ceiling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent helped determine what components we need and whether the speakers can be installed in the ceiling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love G.S.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Site survey is awesome. cant go wrong with them coming to let you know how (or if) something is do-able. Love the constant updates as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Advice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent helped to advise best installation route for an awkwardly placed connection point. Appreciated the advice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    When 1 of your TV ‘s doesn’t connect to cable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician came & was able to find out why 1 TV wasn’t connecting to cable / internet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Site survey team is very helpful and gave good suggestion. It helped my save some cost of doing repair work. Highly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad provided excellent service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent arrived on time and did a quick site survey to ensure that the Ring 2 Doorbell could be installed without any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christopher

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christopher the agent was able to reconnect my sound bar. He was punctual, respectful and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best money I've ever spent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having Clinton and Zach walk us through setting up TVs, cameras was so worth every dime. Highly recommend this group! A joy to work with!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Informative

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent inspected many points to check how to install my audio surround sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem resolved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents resolved my wifi internet issues. Courteous and tenacious.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, great attitude and expertise. Top notch technician.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good suggestions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came in and planned and told me the options and it was worth the visit to have what needs to be done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Site survey simple and quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sean was very knowledgeable and recommended small changes to install. He was right on time and completed the site survey quickly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    helped me with in hom wireless network

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were helpful in resolving my issue with in home network.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Agents knew what I wanted and out together a package that met my needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent was terrific!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was excellent. They showed up to my home in a timely manner and quickly solved the issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good professional service provided by geek squad agent .

    I would recommend this to a friend