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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 144 Showing 2,861-2,880 of 5,438 reviews
  • Rated 5 out of 5 stars

    Evaluated my home for smart devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic guy came over and let me know what I needed, very professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad house call

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech gave us a suggestion on proper equipment. It worked!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek person installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We did enjoyed Hunter he installed our TV and we were very please with his service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did a great job setting up my new TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job setting up my new TV, connecting cable, and DVD. They took the time to show me how everything worked as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is where the experts are.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent advice, Very professional and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly Recommend!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome service. Friendly and personable! Respectful to the property. !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 65 inch TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very professional and knowledgeable and resolved my tv audio problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeksquad did flawless install will definitely go back back for them again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trouble shoot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job thanks she was outstanding at her job very knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was on time, courteous and applied covid guidelines

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable technician. He was also on time and courteous. Represented your company well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent work! Professional, clean, and Covid cautious! Hard to mount over a fireplace.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent performed all the requested services timely and efficiently

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time, efficient,professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made thoughtful suggestions about exact placement of equipment. Very efficient and professional. Answered questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth doing before purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By having an expert Geek squad review my requirements & recommend system components before purchase saved me time & money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Squad is quick and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad. Unhooked Direct TV and installed Fire Stick

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brett was super at mounting my TV where I wanted it and connecting my new laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tech installed a mesh network

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was knowledgeable about what he was doing and thorough

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy peasy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were quick and professional. Gave many options as well as suggestions. Can't wait for install.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Follow-up Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person came out sent me an email with proposal but never responded. I had to buy a refrigerator ASAP. I regretfully had to purchase somewhere else. I understand this pandemic is causing stress everywhere. Need other items will try again.

    I would recommend this to a friend