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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 146 Showing 2,901-2,920 of 5,438 reviews
  • Rated 5 out of 5 stars

    Giovanni was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Giovanni mounted my TV. Was very personable. connected all devices to insure they worked correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was on time. Got a call ahead of arrival. Was very open about by requirements and gave a fair quote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek did a great job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted the tv quickly and efficiently and professionally. Also installed the sound bars in 3 rooms

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad setup my home theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great prompt clean service. Everything was explained to me and work was performed well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They made it all work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were terrific. Suggested just what we would need to install a 55 inch tv in a modern open house and not see wires.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Goodbye cable, hello streaming!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service! Thank you to both Bobby & Shane!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service is Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad service is always there when I need them and problems are solved right the first time,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    #1 in service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best service around dont hesitate it is a must have tech guys are awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great help from Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The site survey was very helpful and informative. I was grateful for their good advice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job mounting tv’s in my home. Prompt and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeks Squad very helpful with my computer, repaired and got it running again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great attempt

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Because of the GARBAGE Carrier furnace I bought they were unable to install the Nest thermostat to my disappointment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    went good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agent came by and assess the installation and let me know exactly what needed to be done and the best plan of action

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad to my house

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tech was on time ,wearing a mask, very professional look forward to my speakers to be installed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived early made sure everything was compatible tested everything and love my tv so get it it’s very user friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect preparation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came to survey the spot where we were going to mount our new tv. Came first thing in the AM and didn't take long at all

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is from 2018 and I have been using Geek Squad for sometime now, mostly happy with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Questions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great advice, so I took it and am happy I did! Questions about if a 70 inch TV would fit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The 85” TV was installed with a few extra hands.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The initial install of the 85” TV was a tough one but it did get accomplished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great worker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was a challenge but the installer had the knowledge and experience to get it installed. Great job.

    I would recommend this to a friend