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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 155 Showing 3,081-3,100 of 5,438 reviews
  • Rated 5 out of 5 stars

    Geek squad scheduled to install my Ring camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad tech are knowledgeable and professional always

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek rep

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service I have used Best Buy for years . The best place to get great service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geeks Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person was great he kept me informed of when and where he was at and that he put on booties to walk on my floors

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very happy with the service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed sonos system and one of three cameras for ring.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek answered all question about installing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek answered all question how to install tv and what size wall mount required

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, efficient and personable. We were very pleased with the service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good professional team and highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great ideas

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and patient. They had excellent ideas.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gentlemen who did survey were very courteous. They explained different places where cameras could be mounted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV. Site survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a site survey and provided detailed info on where to mount my tv.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No Go on a 4- 65" TV Video Wall installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a error on my part from the beginning. After waiting 10 days to get a tech to come to my office, I was told I would have a quote and pre-loaded cart with items I need to purchase prior to the install. No Response for 2 weeks. Had to drive to local store to ask about my order as you no longer can call a store directly. The helpful floor manager reached out to the tech. I was contacted a week later that they could do the job with several excuses.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleasant Service. Would recommend this item looking to buy cameras for your home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great cooperation from everyone involved

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a wonderful job. We had some special problems and they solved all of them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer dryer setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great with timing and the guys gave me great advice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service, quality service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every time I have used Geek Squad for my home services, always have received professional service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Evaluate my situation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Give review of my problems-was to send me a evaluation haven’t seen it yet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    site survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex was very informed and did a good job assessing the install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Site assessment with masks and shoe covers! I was very impressed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So very pleased with the Geek Squad. The team is so nice and professional. Definitely would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both geek squad members were professional and knowledgeable. All devices and remotes set up.

    I would recommend this to a friend