Customer Ratings & Reviews

Wonderful ! Customer friendly. I Love the service.

Great great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Geek Squad members gave us good advice. Thanks so much

Geek squad never disappoints. They always do a professional job and great customer

The Geek Squad helped in getting the sound back on TV system.

Kasey came to our house and knew just what to do to get our products set up and working

David was great and we went through all the details the camera installation

Very helpful! I took his advise and love my entertainment room!

Excellent service from Geek Squad team that come out to conduct site survey

I would give zero in rating, however I knew they would give zero effort in trying to resolve the situation anyhow. Firstly, lets speak about the level of incompetency of the sale personnel whom cannot recognize the needs of the client and wireless isn’t always better for a commercial used. She only care of her own commission and interests. Second, on June 14, 2023 6:43 pm when I call to check on the order, I am not sure if it’s the same sale women, nevertheless they were laughing and joking of my name and having a time of their life while I was on the phone waiting for responses. Lastly, the survey personnel (I believe it was Eric) show up late for his job, the survey was conducted and was agreed on doing it next week, but no executions of the job nor an explanation of why it was not a follow up to finish. Overall the business wasted one whole month before before I went back to the store to get a check up on the job only to find out it was canceled! With out a single callback from best-buy ever! I didn’t know best-buy is about best of wasting time! Absolutely disgusting way of conducting business

They where very helpful, and advice me on a setup that suited my situation,

The Geek Squad member was very knowledgeable and answered all of my questions

On time. Offered several options fit my criteria With timely follow up.

The men were fast, accurate, courteous and they knew what they were doing.

Very knowledgeable but not able to reach anyone now. I have questions. The wait time is is unacceptable and I I’ve texted the agent several times with no response. I don’t have a phone number to call etc

I really like the customer service provided. I would recommend this to a friend.

Installed tv, receivers, Orbi’s,headphones, and programming our remote!

they were very professional and took no time to fix the problem

the agents came and surveyed the house and made recommendations

He assessed all my components and provided a suggestion to meet my needs.