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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 171 Showing 3,401-3,420 of 5,438 reviews
  • Rated 5 out of 5 stars

    Sony 65” TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mini , my salesman was excellent . I would recommend him .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Site survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and informative. Provided insight into cable routing and wire hiding.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installed quickly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good instructions and demo provided to us. Very knowledgeable and courtesy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Informative

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow had a vast of knowledge and very helpful with making a decision

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very responsive to my questions and concerns

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great, they were knowledgeable and accomplished the task at hand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    knowledgable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jay was on top of it! Explained all our equipment and answered all our questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Site Survey,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The site survey didn't happen it was accomplished by phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad was on time and informed me about the product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad surveyed my home and quickly determined what was needed to complete the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Should be Expert Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Inaccurate name for a team who seem to not only do a great job, but really enjoy what thy do.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good communication and phone calls and thorough work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was great, went above and beyond to set me up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and had a lot of knowledge about the product and service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ring Flood Light Camera install was done on time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was on time and was professional throughout the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Courteous professional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad pro came out and couldn't have been better. Geek Squad is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good advice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was on time and very knowledgable about what we wanted to have accomplished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad assessed the problem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech's very helpful. Will use them again when needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service as always. Recommend them anytime.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Staff is very knowledgeable.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Staff able to immediate identify space for TV as sufficient and safe.

    I would recommend this to a friend