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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 5,438 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great install of my new harmony remote!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rafael did great work installing my new very complicated harmony remote for my new home theater system! It works great and I am so happy! He hooked my Alexa to it and I can turn on all my devices for several different functions!! Awesome!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Complicated made uncomplicated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have a very complicated 22 year old audio visual equipment that has been added to over the years. Much of it is hard to understand and even ID. Thanks to Geek Squad to help me get the system up and running at a reasonable price. This service for someone like myself has significant value. Glad I did business with them and will be first call for future projects.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad is the only way to go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I adore the efficiency, professionalism and the genuine cordiality of the Geek Squad teams. I wouldn't consider anyone outside of the Squad installing, programming or even taking down my tv for moving. They are the best of the best.

    I would recommend this to a friend
  • Pros mentioned:
    Expertise

    Rated 5 out of 5 stars

    Reprogrammed our remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was on time , knew what he was doing, he didn’t treat us like we were a couple of idiot. We would recommend him to anyone and would definitely as for him again should occasion arise.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek Squad TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad unpacked my LG 86" digital TV, mounted it, made all connections and programmed it to my Spectrum service. They also gave us a initial orientation on the operation of the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Greek SQuab

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek SQUAD satup my surround sound easily they were so kind and they knew what they were doing thank you for their service

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Really great resource

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ended up making some positive changes based on the site survey. Great inputs and knowledge was critical to success and ultimate happiness.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV Home Survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent provided good recommendations for the TV installation. He is also marked on the wall where the TV will be installed. I look forward for the final installation.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Sight survey home theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs did a great job on the site survey and on the install and mounting of our equipment!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were really good listeners, they addressed each of my issues. I have tried the home grown computer people. They do not come close to the quality that I have received from Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    All installed quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very knowledgeable and hooked up my devices quickly and explained how to access each one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Wonderful service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV was mounted perfectly and I couldn’t be happier. The Geek Squad crew was professional and efficient, meeting all my expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad installed Ring

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed my Ring Security System and did a great job

    I would recommend this to a friend
  • Pros mentioned:
    Expertise

    Rated 5 out of 5 stars

    Excellent Geek Squad Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents came on time and promptly. They offered very good advise for the wireless speaker system that I plan to use to expand my home theater. This is the third excellent in-home service provided to me by Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Sound bar connected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected the sound bar to the TV, It would have taken my husband a long time to figure it out.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Quick & Neat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Projector was set-up in timely and neat manner with pretty knowledge team.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Service Call

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was great. Showed up as scheduled, understood what I needed and completed the task. Consistent service from them.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job installing my tv, They help my husband with all his questions.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a very good job installing my tv and outdoor speakers

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad came and installed new TV connected it to my in home music system and recording device. They came on time were very professional.

    I would recommend this to a friend