Customer Ratings & Reviews
- SKU:
- 8603022
Customer reviews
Rating 4.4 out of 5 stars with 5438 reviews
(5,438 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Geek Squad installed a Sonos Mount
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The agents installed a Sonos beam mount under the TV
I would recommend this to a friendRated 5 out of 5 stars
Professional, polite.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad was great! Very polite & professional.
I would recommend this to a friendRated 5 out of 5 stars
Great call
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Actually was able to call me on the phone and address the issues.
I would recommend this to a friendRated 5 out of 5 stars
These guys are great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They listened to our needs and made other suggestions
I would recommend this to a friendRated 2 out of 5 stars
Disappointed in results
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I invited Geek to come by to survey installation of Ring doorbell Pro. After a quick glance they said the Pro could not be connected to an existing mechanical door bell and much less an intercom system. Plenty of You Tube videos show you how. Maybe they did not want to install it, but it is insulting when they say it won't work. I give a second star because the person who came to home was respectful, but the answer from his supervisor was wrong. Prior home consults on other equipment installs have been fine.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 5 out of 5 stars
site survey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A very informsd survey was done I am very pleased with the effort.
I would recommend this to a friendRated 5 out of 5 stars
Good experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got excellent help from the Geek Squad. Resolved issue.
I would recommend this to a friendRated 5 out of 5 stars
me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.geek squad amazing service all so amazing and helpful
I would recommend this to a friendRated 5 out of 5 stars
needed tech help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wiring was so jumbled, couldn't fix problem. Geek squad did
I would recommend this to a friendRated 5 out of 5 stars
Great Service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about the service has been very positive!
I would recommend this to a friendRated 3 out of 5 stars
Wire install appointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t really care about earning my business. He came in walked around and said it’s going to cost you a lot of money. No ideas or any additional assistance at all
No, I would not recommend this to a friendRated 2 out of 5 stars
No follow through
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents that came to our home did a fine job. However as a subscription member to Geek squad service I was let with no follow up after several attempted contacts trying to reach the personal sales consultant that I'd been promised. This is the first time in 2-3 years that I've used the premium subscription service. Very disappointed in the follow up. I plan to cancel before the next renewal date.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not responsive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent who showed up at my house didn’t return my calls about the part for my tv being ordered or not. Until yesterday some other tech guy called me and said he ordered the part. Now I have to wait for the part to arrive which they are not sure when it will. I am using a back up tv at the moment that is on the floor and need the other tv that is being worked on to start running asap. I hope the part arrives to my house before I leave out of town on August 6.
No, I would not recommend this to a friendRated 5 out of 5 stars
Great one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice , good size , and great customer service .
I would recommend this to a friendRated 5 out of 5 stars
Happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please on time and had everything and was don't quickly
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great site!!!!!!!!!!!!!!!!!!!!!!!!!!!! Highly recommend
I would recommend this to a friendRated 5 out of 5 stars
Excellent and Professionalism
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad were excellent at their job and very professional
I would recommend this to a friendRated 5 out of 5 stars
Instructions to adjust Woofer/Bass were Sparce if
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Instructions to adjust Woofer/Bass were sparce if any.
I would recommend this to a friendRated 5 out of 5 stars
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the GEEK Squad! Always helpful, patient and kind.
I would recommend this to a friendRated 5 out of 5 stars
Just what I wanted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love everything I ask you to help me with. Best ever!!!
I would recommend this to a friend