Customer Ratings & Reviews

The Geek guy did not appear to know what he was doing. My wife had to tell him how to use remote. Did not get useful information. He referred us to Magnolia to service our theater room. When I bought annual service from Best Buy, I was told they can do everything. So far it has not been what I expected. waste of money.

Nick and Will from Macon store showed up on 5/12/22 as appointment stated. I did not receive pricing. I sent message and as of today 5/30/22 I have still heard nothing back.

I did not care for how the Greek Squad addressed my issues in the home visit. I chose not to complete my purchase due to his attitude toward resolving my issues.

I was to have a site evaluation for a mesh WiFi system but the girl called and said she is not the one I need and said you would get back with me I think I’m going to go with the Eero pro 6000 sq ft coverage but some bad reviews gen3 is what I like still would like a geek squad team

The agents connected my orbi wireless wifi extender I had to pay $100 for the house call. Then not even 3 months the orbi started malfuctioning. SO I went back and bought the EERO and it is much simple to connect and I did not have to pay for service

the worst experience I had waiting to hear back from the AV team for a quote. I waited for more than a month inspite of calling multiple times for update. Felt let down in front of my team.

One crew showed up, second crew never showed and never heard from them.

I had the geek squad come and tell me what I would need to replace my projector. Everything they told me was incorrect! I had another company come and it was $20 not the $2000 they said they needed(plus the cost of projector)! They didn’t know anything about the product or installation, which was already wired for!

The service did not take place and I received a confirmation email that it did. Ordered a security camera system for over $500 that is still just sitting at my home

No one showed up. And no phone call besides the initial call that said we will send you a Geek Squad agent.

tHE CONSULTANT CAME OUT AND HIS LAST NAME IS DELGADO AND I NEVER GOT A QUOTE ON WHAT TO BUY TO SET UP MY STEREO AND INSTALL SPEAKERS AND INSTALL TV'S SO I WILL WORK WITH SOMEONE ELSE

The on-site meeting was good, however there has been no follow up in two weeks. I called supportive yesterday, which was a complete waste of my time.

I had to take a whole day off of work due to the way Best Buy schedules. He came out in the morning and did a quick measurement and have not heard from Best Buy since,

I am not sure if I want to renew my membership. I was supposed to get a quote for services after a home review and have not heard a thing. I was on how and transferred 4 times to someone who should be able to "handle" this issue to no avail.

Visited colerain Ave store cincinnati oh twice and mason fields ertel store one time for home theater set up. No one showed up. After couple follow up i did it my self. However Status on this one marked as complete which is not right

Geek squad came out but I never received a quote or a call back

They came to my house And check if they could do it They said yes . But never call me back for an appointment. Which he said he was gonna call me To give me an appointment .

The person did not seem to know what do and I have not received an estimate for reassembling my entertainment center. In fact, I have heard nothing.

The contractors did a good job mounting the tv, but my son had to fix their errors when hooking up my new (bought from Best Buy’s) amplifier. Did not know how to program a universal remote. Poor. Steve, who was there earlier, seemed to be the only guy who knew what was supposed to happen.

never was able to make an appointment with anyone in this zip code to come out to our house to even make a survey of the products we needed to hook up our home theater system. nobody.....