Customer Ratings & Reviews

Although your grip that came out was very friendly the items that I purchased for the fifth time did not work very frustrated with Best Buy after they talked me into joining the club everything went downhill after that

The person who came didn’t do anything. He said someonw will contact me and he left and did nothing. Still got my item damaged

Worst customer service experience I have ever had. Operations team sent wrong install team. Took 5 attempts to get my fridge delivered and it arrived damaged.

The agents stopped by to tell me that they don’t do wired installation for ring camera - so I have cancelled my geek squad support from further renewals -why couldn’t they call me or email me and inform - when I sent the email the rep covered up

Never came. Paid for the $200 service that has free instillation of things we buy from best buy. Ended up wiring all the speakers and internet stuff ourselves.

It never happened. They were supposed to call "within 48 hours" and never did. So I called and was told their calendar was down but that they would now call "within 24 hours." Never did again. So I went and bought a 65" Samsung TV somewhere else.

The salesman was a 5 star support but Geek squad scheduled installation and did not show. When we called to check on status, we were not on the schedule since the Geek Squad did not register the required $50 payment. Complete failure by Geek Squad. Gary Nogle

Found this “service” to be a waste of two weeks waiting time. Spent $3k, couldn’t get a setting right on the receiver, guy finally came to my house and told me he’d charge me about $100 to help my receiver link to the speakers. Not pleased. Too bad the squad wasn’t as helpful as the salesman

Terrible installation came out didn't fix the issue asked for a supervisor no call back.i called 5 times always assured a supervisor will call in 4 business hours and wasent called dont use geek squad terrible installation and terrible customer service

Savannah came by the house 11/22 and has never returned my texts or voice mails. Never heard back after numerous attempts on my behalf. She committed to get back with me the afternoon of 11/22 and it has been 2 weeks.

never showed up poor service badddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd

No one showed up! The store was supposed to call me. No call. I did receive email reminders about the service call the day before.

The wrong team was dispatched for what I wanted done. I needed a complete evaluation of my Wi-Fi, internet and computer environment as well as an assessment of my current TV situation. They thought they were to look at a home entertainment situation.

Didn’t really do much just told me it’s wood be $200 to hang my TV

My VERY expensive TV has had multiple issues. Very disappointed with the quality and the amount of problems. This is my second TV and it is having issues too!! I wish I had my old TV back. the employees are great.

Wont get geek help again! Had to had two phone calls after their visit to try to get everything finally set up correctly. I need to cancel my membership as I won’t use them again.

They never showed up. I called and they said he was “on the way” and would call me when he’s 30 mins away. Never did. Nothing the next day either.

You did the site survey and never follow up as promised.

Eddy cane to do a site survey. We wanted a new mesh wireless network installed. Ten days laters, no response after two phone calls to his cell and emails to Best Buy. Nothing. We are going with Hello Tech.

Horrible…the person never came and I waited all day. Not the way to treat a loyal customer.