Customer Ratings & Reviews
- SKU:
- 8603022
Customer reviews
Rating 4.4 out of 5 stars with 5438 reviews
(5,438 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
No help at all. Was to advise about TV wall mounts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent was not able to tell me if two TVs would be able to be wall-mounted and cords hidden behind wall. Suggested different member of Best Buy team come out who would know better what model Wall mounts, etc. are available.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
They never got back to me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had scheduled a home survey for installation of my stereo system, they came were polite and sold me a bunch of dreams. Told me they would draw up an estimate and come install everything for me. Never ever heard back from them. Terrible.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It's always frustrating when communication doesn't fall through. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
I guess I’ll try one more time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t listen in store. Individual was too busy. Wasted appointment. Waste of time
No, I would not recommend this to a friendRated 1 out of 5 stars
Missed two scheduled appointments.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scheduled two separate appointments for consultations and was stood up both times. Someone was supposed to look into the reason and call me back with a resolution but I have not heard anything back.
No, I would not recommend this to a friendRated 1 out of 5 stars
Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced service for what you actually get which is pretty much nothing. Still hidden fees and charges. I purchase most all of my electronics from BB but this geek squad is a total complete gimmick if I ever saw one.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Awful Customeer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This event never happened. I waited around through the scheduled appointment on the observance of July 4 (uly 5th). No one called no one emailed. I only found out I Your "service" was AWFUL!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Rude customer service associate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was never conducted because a customer service associate was rude to me over the phone. She hung up on me
No, I would not recommend this to a friendRated 1 out of 5 stars
No follow up!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never heard back after service! Was told I would be contact within a couple of days with an estimate for the work.
No, I would not recommend this to a friendRated 1 out of 5 stars
Home theater incomplete setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great service. They were supposed to install the cabinet but they didn't do it
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Tech J#*×& was at my place for 10 seconds. Provided no solutions nor was he willing to explore anything.
No, I would not recommend this to a friendRated 1 out of 5 stars
No luck of service that they said or was mislead.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they failed to give adequate service, and had to keep coming to them many times only get the answer of no answers....waist of time
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a good idea for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed up to solve my problem No English speaking technician
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still trying to spend $2404.90 with the store. No one has contacted me since I accepted the quote. Customer service is lacking to say the least. Just trying to give someone the order and money
No, I would not recommend this to a friendRated 1 out of 5 stars
Home theater
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No update after the visit , too many calls to hold up the resources
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am still waiting for a phone call to schedule the survey. Not sure why it is taking so long for a member to get an appointment, so i continue to wait. Not very good customer service/disappointed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience, Representative lied and by omissions, stole money from me and made me look foolish to my clients
No, I would not recommend this to a friendRated 1 out of 5 stars
Never happened
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad came by to my house and told me that the cameras could be installed according to my liking. But, when the third party vendor came by on the installation day, they said they couldn't. I had to return the home surveillance system because of it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They came by and looked but gave me a quote I knew was wrong when I called to confirm they doubled it ohh well once I returned a item unopened and they wanted to charge for warranty on product I no longer owned
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
The service is not what it used to be
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Attempting to get help for my 90-year-old father, in-home consultation four month wait no callbacks and etc. going to go to another big box store or otherwise to get my products from now on.
No, I would not recommend this to a friendRated 1 out of 5 stars
dont waste your time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never herd back from salesman as to a refrigerator, stove and dishwasher for my home been over a week and was a sure sale ....went to home depot got what I wanted there
No, I would not recommend this to a friend