Customer Ratings & Reviews
- SKU:
- 8603022
Customer reviews
Rating 4.4 out of 5 stars with 5438 reviews
(5,438 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
No surround
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All the reps did was tell me how they couldn't perform my service and then try to upsell me.
No, I would not recommend this to a friendRated 1 out of 5 stars
Television repairs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The techs that came out were not very helpful. I paid for a service that I'm not receiving.
No, I would not recommend this to a friendRated 1 out of 5 stars
Wrong person showed up!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The visit was supposed to be with a home advisor…instead a local geek squad home theatre person showed up. Waste of my time.
No, I would not recommend this to a friendRated 1 out of 5 stars
No One will call you Back!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst service I've ever experienced. Very disappointed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Site survey team was great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Site survey was great. No follow through on ordering and installation. Very disappointing.
No, I would not recommend this to a friendRated 1 out of 5 stars
Site survey unsuccessful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I called to schedule a site survey and it took over a month to schedule once scheduled they didn’t show up
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a complete waste of my time. They came out and no one ever followed up with pricing or plan for installation.
No, I would not recommend this to a friendRated 1 out of 5 stars
2 Scheduled Site Surveys not conducted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I scheduled appointments twice and no one from Geek Squad came to conduct the site survey. I would have given it zero stars if possible.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
It depends
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was very difficult to get assistance and I had go into the store. Phone reps were clueless. In the store the squad was great!
I would recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were supposed to be given an estimate to reinstall our stereo equipment from austin. The tech became disinterested when he learned we werent purchasing any additional product
No, I would not recommend this to a friendRated 1 out of 5 stars
Home all day for nothing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My time window was 12 to 4:30. When they didn’t arrive by 5 I called and was told they were not coming
No, I would not recommend this to a friendRated 1 out of 5 stars
Never followed up on my project
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad came to my house, discussed the TV mount and surround system install and they never sent the estimate or did follow up. I am disappointed with Geek Squad Support.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't want this guy again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been over a week waiting for a quote. The guy that came gave us no ideas for feedback for our TV mount. He didn't seem to care what we did. My husband left his job early to meet with this guy, eager for ideas.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your feedback with us, although we regret to hear your experience thus far has not met our expectations. We’d like to make sure you’re getting the quote you’ve been waiting for, so please email us at onlinesupport@geeksquad.com with your full name, phone number, email address, and a brief description of your experience, so we might get you in touch with your Geek Squad Agent.
Rated 1 out of 5 stars
Let us down completely
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We waited over a month to get our purchase and the they called and canceled at the last minute. Done with Geek Squad!
No, I would not recommend this to a friendRated 1 out of 5 stars
They sent inexperienced person.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I asked for Jerry who by the way is very knowledgeable and has great customer service. The person they sent worked in entertainment installation and had no clue about home security. Will try again and only ask for Jerry.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Having a knowledgeable agent truly helps make any customer feel more valued and confident in services provided. You are more than welcome to ask for Jerry again and hopefully this can be arranged! Feel free to contact our Geek Squad at (800) 433-5778 to discuss this. Thank you for your feedback!
Rated 1 out of 5 stars
Geek squad support was awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Original appointment was scheduled and cancelled the day before. Then nobody showed up after the reschedule.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad was no help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came to my house to provide a quote and never received any information after the visit. I followed up over the phone to try and get a quote and received nothing.
No, I would not recommend this to a friendRated 1 out of 5 stars
advice on installing cameras
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Agent came out to advise on where to install ring cameras. Did not know the first thing about the camera's and had to call someone to ask the diameter of the cameras. Very disappointed and a waste of my time.
No, I would not recommend this to a friendRated 1 out of 5 stars
sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i will never buy anything from best buy and the geek squad wont answer my messages
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was not done to my satisfaction. Need this fixed
No, I would not recommend this to a friend